Will Hernandez
Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago.
Recent Contributions
6 things from the 2018 Mobile CX Summit
by Will Hernandez — Editor, NetWorld Media Group
Here are 6 quotes from attendees of The Mobile CX Summit of 2018.
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Why Shake Shack customers pushing back against Danny Meyer's cash-free plan
by Will Hernandez — Editor, NetWorld Media Group
Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one…
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Former Papa Murphy's CDO: Ask 3 questions before investing in tech
by Will Hernandez — Editor, NetWorld Media Group
As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…
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Restaurants realizing importance of mobile payments and loyalty
by Will Hernandez — Editor, NetWorld Media Group
Loyalty and order-ahead-and-pay are becoming the standard in the industry.
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What restaurateurs can learn from Starbucks' mobile ordering challenges
by Will Hernandez — Editor, NetWorld Media Group
Starbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds to this challenge is something…
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Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere
by Will Hernandez — Editor, NetWorld Media Group
At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.
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Restaurants chase Uber for a better mobile customer experience
by Will Hernandez — Editor, NetWorld Media Group
The editor of Mobile Payments Today discusses how the ride-sharing service comes up a lot during discussions about personalization and customer interaction.
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Restaurant industry tentatively embraces emerging mobile technology
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today Editor Will Hernandez went to the National Restaurant Association Show for the first time to get a look at how restaurants are connecting…
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EMV is here: Now what?
by Will Hernandez — Editor, NetWorld Media Group
The liability shift hit Oct, 1, but there's still a lot of work to be done to get consumers and merchants ready for the new payments environment.
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CONNECT: Why restaurants aren't deploying beacons
by Will Hernandez — Editor, NetWorld Media Group
A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with restaurateurs and retailers today.
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