How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

Exploring link between employee engagement, exceptional customer experiences

by Jim Knight — Founder & CEO, Knight Speaker

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged team. The energy your people bring to…

How to unlock your inner rock star and inspire your team to greatness

by Jim Knight — Founder & CEO, Knight Speaker

True leadership, or "rock star leadership," moves beyond simple task management to inspire teams by leading with energy, passion, authenticity and a commanding…

Strategies to lead through a cultural transformation in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

November 6, 2025

How to successfully navigate the inevitable challenges of organizational culture change by emphasizing clear communication, leading by example, empowering…

How transformational leadership sparks growth, loyalty in the modern workplace

by Jim Knight — Founder & CEO, Knight Speaker

Transformational leadership elevates the modern workplace by inspiring employees through purpose, vision and personal connection, which ultimately fosters…

The human element of change: managing emotions and building trust

by Jim Knight — Founder & CEO, Knight Speaker

Successful business change is primarily dependent on leaders acknowledging and managing the emotional impact it has on employees through empathy, transparent…

6 ways to inspire your restaurant team

by Jim Knight — Founder & CEO, Knight Speaker

Just showing up isn't enough in today's fast-paced, hyper-competitive business landscape, where average effort yields average results. What sets…

Thriving through uncertainty: The power of resilience

by Jim Knight — Founder & CEO, Knight Speaker

Let's be honest — uncertainty is here to stay. From industry shake-ups to disruptive tech, shifting markets, and yes, even global crises, unpredictability is…

10 ways to deliver epic customer service

by Jim Knight — Founder & CEO, Knight Speaker

In a world where so much is automated and impersonal, exceptional service is a brand's most human and most powerful differentiator. It's not about being…

Are you leading with influence?

by Jim Knight — Founder & CEO, Knight Speaker

At its heart, leading with influence means you lead by earning trust, building relationships and creating a compelling vision that others want to follow.

Turning your restaurant customers into brand ambassadors

by Jim Knight — Founder & CEO, Knight Speaker

When customers feel genuinely valued, they don't just return — they bring others with them.

How great leaders manage emotions, build trust

by Jim Knight — Founder & CEO, Knight Speaker

Leaders, managers, and employees must recognize that change isn’t just about logistics—it’s about how people feel throughout the process.

How to build a thriving restaurant culture that inspires, engages

by Jim Knight — Founder & CEO, Knight Speaker

Jim Knight, founder and CEO of Knight Speaker and bestselling author on the topics of company culture, customer service, rock star leadership and employee…