News & Media From Jim Knight

6 ways to inspire your restaurant team

by Jim Knight — Founder & CEO, Knight Speaker

Just showing up isn't enough in today's fast-paced, hyper-competitive business landscape, where average effort yields average results. What sets…

read now

Thriving through uncertainty: The power of resilience

by Jim Knight — Founder & CEO, Knight Speaker

Let's be honest — uncertainty is here to stay. From industry shake-ups to disruptive tech, shifting markets, and yes, even global crises, unpredictability is…

read now

10 ways to deliver epic customer service

by Jim Knight — Founder & CEO, Knight Speaker

In a world where so much is automated and impersonal, exceptional service is a brand's most human and most powerful differentiator. It's not about being…

read now

Are you leading with influence?

by Jim Knight — Founder & CEO, Knight Speaker

At its heart, leading with influence means you lead by earning trust, building relationships and creating a compelling vision that others want to follow.

read now

Turning your restaurant customers into brand ambassadors

by Jim Knight — Founder & CEO, Knight Speaker

When customers feel genuinely valued, they don't just return — they bring others with them.

read now

How great leaders manage emotions, build trust

by Jim Knight — Founder & CEO, Knight Speaker

Leaders, managers, and employees must recognize that change isn’t just about logistics—it’s about how people feel throughout the process.

read now

How to build a thriving restaurant culture that inspires, engages

by Jim Knight — Founder & CEO, Knight Speaker

Jim Knight, founder and CEO of Knight Speaker and bestselling author on the topics of company culture, customer service, rock star leadership and employee…

read now