Why operators need to know about patent trolls

by James Bickers — Editor, Networld Alliance

Patent trolls could cost restaurants money and slow innovation. Here's what operators need to know about patent trolls.

How mobile changes consumer behavior

by James Bickers — Editor, Networld Alliance

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

Panera ready for Apple Pay

by James Bickers — Editor, Networld Alliance

Panera Bread will be among the first to accept Apple Pay when it rolls out in a few weeks.

5 Lessons Learned From Recent Retail Data Breaches [infographic]

by James Bickers — Editor, Networld Alliance

Here are some hard lessons learned for retailers concerning data breaches.

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Q&A with MICROS' Tom Moran

by James Bickers — Editor, Networld Alliance

September 28, 2008

Retail Customer Experience editor James Bickers recently attended the MICROS 2008 Users Conference. While there he sat down with Tom Moran, vice president of…

MICROS unveils upcoming hardware products

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. — MICROS has announced two upcoming hardware products at its 2008 Users Conference, held Sept. 14-16 in Annapolis, Md.   The new Duraswitch…

New research: Foodservice leads card-data attacks

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. — New research from global payment security consultancy Trustwave analyzes the most common methods and targets of recent card breach incidents…

Fast-casual restaurant uses self-service kiosks to attract tourists

by James Bickers — Editor, Networld Alliance

Bytes, an England fast casual, sets itself apart from the 200 restaurants in this tourist trap.    

Card use increases for small purchases

by James Bickers — Editor, Networld Alliance

Consumers buy more with plastic than cash.

Serving up Profits with Digital Menu Boards

by James Bickers — Editor, Networld Alliance

Digital menu boards can attract viewers, generate product excitement and have a tangible effect on revenue.