Felicia White is an experienced leader in the hospitality industry, supporting individuals and businesses with achieving operations excellence, exceeding goals, and managing change. Felicia serves as a volunteer and board member with CHART (Council of Hotel and Restaurant Trainers), and President for the 2024-2025 service term. She also serves on the advisory board for Women in Restaurant Leadership (WiRL), and is a member of the Women’s Foodservice Forum. Felicia is also a sought after subject matter expert in Front Line Leadership Development.
by Felicia White — President, CHART
The skills frontline managers require are categorized as "hard" and "soft" skills. The "hard skills" (which I noted in my initial blog post) are those focused…
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Dr. Felicia White's blog series will reveal results from her research study exploring the connections between front-line restaurant managers receiving training…
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