News & Media From Don Fox
Start spreading the beverage news
by Don Fox — CEO, Firehouse of America
The move by New York Mayor Michael Bloomberg to impose limitations on the size of sugar –based beverages permitted for sale in New York City (a 16-ounce limit…
read nowThe power of a personal connection
by Don Fox — CEO, Firehouse of America
I have been absent from these pages for much too long. The good news is that it is the result of a lot of business travel and very robust sales throughout the…
read nowNever stop learning
by Don Fox — CEO, Firehouse of America
The art of story telling should be considered as a fundamental part or your formula for ensuring key lessons are retained within the culture of your business.
read nowMake the final word your best
by Don Fox — CEO, Firehouse of America
Each and every day, your restaurant team serves scores of customers. Your desire is to have every guest experience the very best of your brand, from the time…
read nowI could not have said it better myself
by Don Fox — CEO, Firehouse of America
Put a bunch of fast casual restaurateurs in a room together and before long it is likely that a discussion will break out on what sets us apart from our fast…
read nowPutting a ribbon on the recession
by Don Fox — CEO, Firehouse of America
Conventional wisdom (or at least the wisdom of the National Bureau of Economic Research) says that the Great Recession began in December of 2007 and ended in…
read nowMaking Decisions as a Leader - Part V
by Don Fox — CEO, Firehouse of America
Over the course of my 37-year-career in the restaurant industry, I have had the privilege of serving in leadership positions at all organizational levels, from…
read nowThe Stuff of Leaders - Part IV
by Don Fox — CEO, Firehouse of America
Superior training is something that is critical to every successful team, whether on the battlefield, the football field, or the kitchen of your restaurant.
read nowManagement versus leadership - Part III
by Don Fox — CEO, Firehouse of America
Great leaders help their followers understand that there is a greater good to pursue.
read nowIs there a right way to lead? Part II
by Don Fox — CEO, Firehouse of America
Over the course of my 37 year career in the restaurant industry, I have had the privilege of serving in leadership positions at all organizational levels, from…
read nowIs there a 'right' way to lead? Part 1
by Don Fox — CEO, Firehouse of America
Over the course of my 37-year career in the restaurant industry, I have had the privilege of serving in leadership positions at all organizational levels from…
read nowThe State of social media
by Don Fox — CEO, Firehouse of America
I recently attended the inaugural Foodservice Social Media Universe conference in San Francisco. In light of the fact that I am used to seeing social media…
read nowThe power of a FIRST impression
by Don Fox — CEO, Firehouse of America
Back in June, I wrote about the power of a last impression, and how a customer's most recent experience can undermine years of positive impressions about a…
read nowShare the wealth
by Don Fox — CEO, Firehouse of America
As every operator knows, the restaurant business is a penny business. We work on relatively thin margins and don't have the luxury of harboring a casual…
read nowWhen is a brand good enough?
by Don Fox — CEO, Firehouse of America
By now, most people in the industry have probably digested the results of Consumer Reports magazine's rating of 53 "fast-food chains." I was extremely proud…
read nowAmerica's Next Great Fall Guy
by Don Fox — CEO, Firehouse of America
After just a single month of operation, "America's Next Great Restaurant" winner Jamawn Woods shuttered two of the three "Soul Daddy" locations that debuted…
read nowTurning the mundane into the memorable
by Don Fox — CEO, Firehouse of America
Most consumers treat themselves to dining occasions across the entire spectrum of restaurant segments. Within everyone's lives, there are occasions that are…
read nowThe Power of a Last Impression
by Don Fox — CEO, Firehouse of America
Do you like to sit behind a one way mirror and listen to your customers talk passionately about the food that they eat and the brands that they favor...or…
read nowIt's time to feel good!
by Don Fox — CEO, Firehouse of America
The latter part of May is always a busy time of year on my calendar. During the waning days of spring, there is a convergence of our Firehouse Subs Public…
read nowThe Value of Giving Back
by Don Fox — CEO, Firehouse of America
The call to "give back to the community" may seem like a tired cliche. But finding ways to deepen the emotional and tangible connection between your business…
read nowSubscribe
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