Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Torchy's Tacos deploys voice AI smart ordering

December 5, 2024

Torchy's Tacos had deployed voice AI smart ordering at its 130 locations thanks to a partnership with SoundHound, a voice artificial intelligence company…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

Jersey Mike's using AI to answer all calls

January 24, 2024

Jersey Mike's Subs is relying on a voice AI ordering system created by SoundHound AI to take phone orders. Optimized for natural human speech, customers won't…

SoundHound AI merges with SYNQ3

December 7, 2023

SoundHound AI Inc., a voice artificial intelligence provider, has announced a merger with SYNQ3 Restaurant Solutions, a provider of voice AI and other tech…

SoundHound AI survey finds nearly 8 in 10 diners believe AI assistants will take over most food ordering within years

October 26, 2023

Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm…

SoundHound, ChowNow answering the (restaurant) call

August 29, 2023

SoundHound AI, a provider of voice artificial intelligence, is joining forces with ChowNow, an online ordering and marketing platform, to allow restaurants to…

Webinar: Voice AI helps restaurants drive customer satisfaction, growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

August 15, 2023

In an era marked by rapid technological advancement, the intersection of artificial intelligence and customer-centric strategies has emerged as a pivotal…

How Voice AI Is Driving Customer Satisfaction And Growth

Join SoundHound and Oracle Food & Beverage as they discuss how voice AI for restaurant ordering is expediting sales in a way that drives growth while…

How voice AI is driving customer satisfaction, growth

July 24, 2023

In today's fast-paced world, customers demand speed and convenience. When it comes to food ordering, voice AI is a game-changer. By allowing customers to place…

Voice AI delivers more efficient, scalable restaurant operations

As restaurants struggle with labor gaps and operational hurdles created by a shortened staff with increased responsibilities, voice AI solutions can help…

SoundHound develops voice-based ordering

February 17, 2023

SoundHound has entered the digital menu game with its voice-ordering technology harnessing AI to allow customers to make and edit drive-through orders without…

Toast acquires Delphi Display Systems

February 16, 2023

Toast, an all-in-one digital platform for restaurants, which announced last week that it partnered with Google to allow online Google ordering, has acquired…