SMG
Delivering the future of Unified Experience Management®
Knowledge Agent
Customer expectations aren’t slowing down, and your teams shouldn’t have to either. That’s where Knowledge Agent comes in. Built on SMG’s AI-native Ignite platform, Knowledge Agent gives you quick, easy access to the insights buried in customer feedback. Just ask a question, get a fast answer, and keep the conversation going to dig even deeper.
Knowledge Agent gives your teams direct access to the insights hidden in your customer feedback. It acts as your always-on GenAI assistant, ready to answer questions and surface deeper customer understanding in real time.
Products & Services
Ignite®
Build the best customer experiences using Ignite®, the only purpose-built, AI-native platform built for faster research cycles, intelligent insights, and prescriptive actions.
Knowledge Agent
Knowledge Agent, powered by Ignite®, is SMG’s AI-native assistant built to help you get more value from your customer experience data, faster and with less effort. Instead of spending hours digging through open-ended comments, your teams can ask questions and get instant, data-backed answers that help drive better customer experiences.
