SMG
Delivering the future of Unified Experience Management®
Ignite®
Ignite is a powerful, AI-native platform that combines data science, machine learning, and automation to transform experience insights into real-time, actionable intelligence. It’s the foundation of SMG’s experience analytics ecosystem.
While most developers bolt AI onto decade-old data platforms, Ignite is built from the ground up for unmatched speed, scalability, and intelligence. Engineered for seamless experience data management, it harnesses artificial intelligence, machine learning, and automation. Engineered for seamless experience data management, it delivers unmatched speed, scalability, and intelligence.
With Ignite, brands can:
- Unify all your experience data and feedback in one place, delivering deeper and more impactful insights.
- Identify patterns, root causes, and emerging trends in your customer experience data, allowing you to address potential experience gaps before they impact customer satisfaction.
- Go beyond insights with Ignite’s action management tools to track progress and prioritize high-impact improvements, all within intuitive dashboards that drive accountability and turn insights into better experiences.
Products & Services
Ignite®
Build the best customer experiences using Ignite®, the only purpose-built, AI-native platform built for faster research cycles, intelligent insights, and prescriptive actions.
Knowledge Agent
Knowledge Agent, powered by Ignite®, is SMG’s AI-native assistant built to help you get more value from your customer experience data, faster and with less effort. Instead of spending hours digging through open-ended comments, your teams can ask questions and get instant, data-backed answers that help drive better customer experiences.
