How Shake Shack CEO is tackling 3 industry challenges

by Cherryh Cansler — Editor, FastCasual.com

To drive traffic in a "value-oriented market," Shake Shack is moving beyond its traditional word-of-mouth marketing. The company has embarked on a paid media…

Shake Shack names Jamie Griffin chief people officer

July 14, 2025

Shake Shack has hired Jamie Griffin as chief people officer, effective immediately.

Shake Shack: 'Home of the Braves'

by Cherryh Cansler — Editor, FastCasual.com

The location, which is the chain's second-largest unit, features seating for over 100, its first bar, a wall of free arcade games, kiosks and over a dozen TVs…

Shake Shack debuts app, loyalty offering

May 28, 2025

Shake Shack is enhancing its guest engagement with app-exclusive offers and a gamified loyalty program. App users may get any size soda for $1. The offer is…

PENN casinos betting on Shake Shack

May 21, 2025

Shake Shack is upping the ante in its expansion strategy, partnering with PENN Entertainment Inc. to open up to 10 locations within PENN-owned casinos across…

Shake Shack charts course for Panama

May 13, 2025

NYC-founded Shake Shack is setting sail for Central America, announcing a partnership with Grupo Attie-Multifood Enterprises to bring its burgers and shakes to…

Shake Shack heightens partnership with Delta

March 4, 2025

Shake Shack burgers are now available on Delta First Class flights over 900 miles out of Atlanta, Los Angeles, New York-LaGuardia and Seattle as the…

Shake Shack beats Q4 earnings despite cold weather, LA fires

February 21, 2025

The California wildfires and freezing January temperatures didn't stop customers from visiting their favorite Shake Shacks, according to CEO Rob Lynch, who…

Shake Shack hires CGO, CCO

January 30, 2025

Shake Shack Inc. has hired Steph So as chief growth officer and Luke DeRouen as chief communications officer. Both will report to CEO Rob Lynch. Shake Shack's…

Shake Shack to hit 1,500 units

January 13, 2025

Shake Shack Inc. CEO Rob Lynch said the chain has the potential to hit 1,500 company-operated units, versus the prior target of 450 provided in conjunction…

Shake Shack names CIO

January 10, 2025

Shake Shack Inc. has appointed Justin Mennen, Rite Aid's former EVP and chief digital and technology officer, to oversee its technology initiatives.

Delta serving Shake Shack in 1st class

November 20, 2024

Delta is teaming up with Shake Shack to serve burgers at 30,000 feet on flights out of Boston. Customers sitting in First Class on routes over 900 miles may…

Revenue up nearly 15% at Shake Shack

by Cherryh Cansler — Editor, FastCasual.com

October 30, 2024

Shake Shack posted a solid Q3 earnings report Wednesday, featuring a revenue growth of 14.7% and same-store sales growth of 4.4%. It also saw a 28% jump in…

Momos raises $10M for AI-powered restaurant customer platform

September 23, 2024

Momos, an AI-powered customer platform for multi-location brands, has raised $10 million in Series A funding to help food and beverage, retail and other…

Shake Shack names Stephanie Sentell as COO

June 17, 2024

Shake Shack Inc. has appointed Stephanie Sentell to the role of COO, effective July 1, 2024. A 23-year industry restaurant executive, Sentell most recently…

Shake Shack launches summer merch

June 13, 2024

Shake Shack is launching summer merchandise: A T-shirt designed in collaboration with NYC artist Spencer Gabor, a tote bag and a Nalgene water bottle.

Shake Shack rolling out barbecue-based LTOs

May 21, 2024

Shake Shack is kicking off summer with barbecue-focused burger and fries options. Although they're available nationwide on Friday, customers may order the LTOs…

Shake Shack beats Q1 profit expectations

by Cherryh Cansler — Editor, FastCasual.com

May 2, 2024

Shake Shack said Thursday that it beat first-quarter profit expectations, nudging shares up 1.6%, despite revenue coming up short of the $291 million predicted…

Shake Shack expanding use of carbon-neutral milk

April 24, 2024

After a 2022 pilot study, Shake Shack is expanding its partnership with Neutral Foods, a certified carbon-neutral food company, to supply carbon-neutral whole…

Shake Shack names Rob Lynch as CEO

March 21, 2024

Rob Lynch, president and CEO of Papa John's International, is replacing Randy Garutti as Shake Shack CEO, effective May 20. Garutti, who announced his…