Products & Services
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
Presented by Ovation Up, Inc.
Employee Communications
Engage and inform at any scale with embedded two-way communication and employee feedback channels your frontline will want to use.
Presented by Axonify
Qu Point of Sale
Qu is an intelligent and intuitive platform that manages your omni-channel orders from one central hub – delivering data-rich experiences for operators and guests.
Presented by Qu
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Presented by Ovation Up, Inc.
Revel Point of Sale and Business Management Platform
Revel provides products and management solutions that will help run your business. Streamline your business operations and accelerate your business with powerful POS technology. Take a look at all the solutions Revel provides for front-of-house and back-of-house operations.
Presented by SkyTab
Open Kitchen
Open Kitchen is powerful enterprise equipment and energy management platform that provides multi-site operators with intuitive controls and analytics to reduce energy and maintenance costs and enhance kitchen performance.
Presented by Powerhouse Dynamics
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Presented by Ovation Up, Inc.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Presented by Ovation Up, Inc.
Employee Learning
Onboard, train and reinforce—in only 3-5 minutes a day—with proven microlearning and AI-powered reinforcement in the flow of work.
Presented by Axonify
Customer Display System XT
Customer Display System (CDS) XT is a best-in-class solution for engaging consumers, up-selling products and rewarding employees with opportunities for increased tips.
Presented by SkyTab
Oracle Hospitality Simphony
Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale and back-office functionality to support food and beverage operations.
Presented by Oracle
Kitchen Display System
Get your food where it’s wanted, quickly with Qu KDS (Kitchen Display System)
Presented by Qu
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Presented by Ovation Up, Inc.
Ignite®
Build the best customer experiences using Ignite®, the only purpose-built, AI-native platform built for faster research cycles, intelligent insights, and prescriptive actions.
Presented by Service Management Group
Task Management and Operations
Show your frontline exactly how to put their training to use, every single day. Axonify keeps your staff focused on the jobs that are critical to success.
Presented by Axonify
Cash Management
Maintain a complete picture of your cash flow with Revel’s comprehensive permission settings and reporting capabilities with our cash management feature in Revel's POS.
Presented by SkyTab
Back of House Restaurant Management Solution for Enterprise Brands
SynergySuite streamlines restaurant operations with an all-in-one software solution. Manage inventory, track sales, and optimize staff scheduling seamlessly. Enhance efficiency, reduce costs, and boost profitability. Gain real-time insights and control over your business, empowering you to deliver an exceptional dining experience.
Presented by SynergySuite
Custom Reporting & Dashboards
Qu empowers you to build custom reports, ensuring you have the insights you need.
Presented by Qu
Knowledge Agent
Knowledge Agent, powered by Ignite®, is SMG’s AI-native assistant built to help you get more value from your customer experience data, faster and with less effort. Instead of spending hours digging through open-ended comments, your teams can ask questions and get instant, data-backed answers that help drive better customer experiences.
Presented by Service Management Group
Subscribe
Get the latest news and resources from Fast Casual.
Automation
Bakery Cafe
Business Strategy and Profitability
Catering
Coffee / Specialty Beverages
Contactless
CRM
Curbside & Takeout
Customer Service / Experience
Delivery
Display Technology
Equipment & Supplies
Finance / Investment
Food & Beverage
Food Cost Management
Food Safety
Franchising
Ghost Kitchens
Health & Nutrition
Insurance / Risk Management
