Ovation launches tools to sharpen restaurant CX

July 29, 2025

Ovation, a guest experience platform for multi-unit restaurants, has launched several tools to help operators measure, manage and improve guest experience…

Opus launches platform to convert customer feedback into training

July 22, 2025

Opus Training, a training operations platform for multi-unit brands, has launched a product that automatically converts customer feedback into targeted…

Fast Casual Top 100 Gala celebrating 10th birthday with 5 gifts for attendees

by Cherryh Cansler — Editor, FastCasual.com

Honors include the "Signal to Noise Award," "Emerging Fast Casual of the Year, ""Most-Loved Delivery Brand and "Fast Casual Woman of the Year." Attendees will…

Ovation releases tools to empower restaurants

April 8, 2025

Guest feedback platform Ovation has released two product enhancements designed to help restaurants gain deeper insights and drive real revenue: Long-form…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

Dave's Hot Chicken locks in customer feedback with Ovation

November 7, 2024

Los Angeles-based Dave's Hot Chicken is tapping Ovation, a guest experience platform for restaurants that starts with a two-question survey, to enhance guest…

Ovation unveils AI-driven operational improvement tool for restaurants

September 17, 2024

Ovation, a guest experience platform for multi-unit restaurants, has launched Goals, an AI-driven operational improvement tool designed to automate change for…

How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

Ovation secures $9M in Series A funding to enhance restaurant guest experience platform

June 20, 2024

Ovation, a provider of guest experience platforms for multi-unit restaurants, has closed its Series A funding round, securing $9 million in total investment…

Mooyah taps Ovation for customer feedback

May 29, 2024

Texas-based Mooyah Burgers, Fries & Shakes has seen sizzling hot reviews since implementing Ovation as its guest feedback program. The reputation…

Nekter, Taziki's take home 'tech-related' Top 100 awards

by Cherryh Cansler — Editor, FastCasual.com

L&L Hawaiian and Original ChopShop also received awards for technology deployments.

FastCasual seeking nominations for 2024 Perfect Pitch

by Cherryh Cansler — Editor, FastCasual.com

Nominations close June 30.

Big Chicken takes top honors at Fast Casual Top 100 gala

by Cherryh Cansler — Editor, FastCasual.com

Over 240 fast casual executives attended the gala to find out their rankings.

Ovation helping Friendly's collect customer feedback

March 11, 2024

Friendly's Restaurants Franchising has tapped Ovation as its guest feedback platform, which allows usage of Ovation's real-time chat, short surveys, long…