Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

Summit attendees supporting human trafficking relief org

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including…

Rubio's taps SMG to collect customer feedback

December 1, 2022

Rubio's Coastal Grill, which has over 150 locations, has tapped Kansas City-based Service Management Group to help improve real-time, prescriptive feedback…

Qdoba launches customer experience management program

April 13, 2021

Qdoba Mexican Eats has tapped Kansas City-based Service Management Group to help it capture guest feedback from its nearly 750 locations.

Third-party delivery was on the rise pre-pandemic

May 1, 2020

Consumer awareness and use of third-party restaurant food services were on the rise even before the outbreak of COVID-19. to rise, acoording to a study by…

WaBa Grill taps SMG to measure customer experience

May 29, 2019

California-based WaBa Grill is launching a customer experience management program via Service Management Group, a global customer experience management…