Loyalty programs: What customers value most

Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.

From data to direction: How XM empowers unit managers

Unit managers are critical to customer experience success. Without clear direction, data falls flat. Learn how experience management can drive focused…

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success

Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

Summit attendees supporting human trafficking relief org

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including…

Rubio's taps SMG to collect customer feedback

December 1, 2022

Rubio's Coastal Grill, which has over 150 locations, has tapped Kansas City-based Service Management Group to help improve real-time, prescriptive feedback…

Qdoba launches customer experience management program

April 13, 2021

Qdoba Mexican Eats has tapped Kansas City-based Service Management Group to help it capture guest feedback from its nearly 750 locations.

Third-party delivery was on the rise pre-pandemic

May 1, 2020

Consumer awareness and use of third-party restaurant food services were on the rise even before the outbreak of COVID-19. to rise, acoording to a study by…

WaBa Grill taps SMG to measure customer experience

May 29, 2019

California-based WaBa Grill is launching a customer experience management program via Service Management Group, a global customer experience management…