How to deal with a bad Yelp review

Joshua Chapman reveals the best way to respond to bad reviews.

Chatmeter's Risk Monitoring program assists in online reputation management

March 12, 2024

Chatmeter, a company specializing in multi-location intelligence, has unveiled a new feature called Risk Monitoring. This tool utilizes artificial intelligence…

Chatmeter unveils the 'future of reputation management'

January 9, 2024

Chatmeter, a provider of reputation management and multi-location intelligence, has launched Pulse AI: Signals, enabling brands with critical customer and…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

Chatmeter clients using AI generator to manage feedback, social media

May 10, 2023

Chatmeter, a reputation management and brand intelligence company, has expanded its suite of generative AI tools to allow multi-location brands to decrease the…

Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

Chatmeter taking the 'pulse' of AI

May 1, 2023

Chatmeter, a provider of brand intelligence and reputation management, has launched features for its AI and Natural Language Processing-powered sentiment…

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Chatmeter Announces the Appointment of John Mazur as CEO

Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Leveraging Reviews and Sentiment Data to Build a Better Customer Experience

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review…

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How to build, analyze and transform post-pandemic customer experiences

August 17, 2021

Customer expectations have evolved more in the past 18 months than in the past 10 years, thanks to technology changes and the coronavirus pandemic.

RFIS 2021 Sponsor Preview: Chatmeter

Chatmeter's software is the franchise solution for maintaining brand consistency at every location. From listing management to review monitoring, Chatmeter's…

Noodles & Company named as top achiever in local brand visibility

July 13, 2021

Local search marketing company, Chatmeter, released its latest report on the top 10 restaurant brands by online reputation and local brand visibility. The…