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WEBINAR: Using Tablet Technology To Give Guests What They Want

 
Publication Type:
Webinar

Published / Updated:
April 26, 2016

Today's consumers want what they want when they want it, and no where has that scenario been truer than on cruise lines, where guests expect to eat and drink at all hours. They also expect the same type of high-quality food and speedy service as they get when back home. In order to meet those expectations, Norwegian Cruise Lines set out to adopt tablet technology for two of its restaurant and bar outlets aboard Norwegian Escape.

Norwegian Cruise Lines is the ultimate “multi-unit restaurant operator” with dozens of different restaurants and dining options aboard each of their 14 ships. Implementing the new technology required dealing with stringent health requirements as well as integration with the cruise ship's property management system. The results have shown that this technology hit a sweet spot with guests - giving them control, the ability to customize and increasing speed of service.

In this webinar you will learn:

  • Lessons from implementing cutting edge technology in two restaurants
  • The five questions to ask to determine if tablet technology is right for you
  • How to get executive and departmental buy-in for new technology
  • The value of putting your customer first when considering innovation

Meet the panelists

David Lehman
VP of IT Infrastructure and Fleet Technology
Norwegian Cruise Lines

David Lehman has focused his 20-year career on bringing innovative technologies to the cruise industry. As VP of IT Infrastructure and Fleet Technology at Norwegian, Lehman is responsible for implementing and managing high performance systems to improve overall shipboard operations. He led the team to install the industry’s first iPad POS system aboard two restaurant and bar outlets on the Norwegian Escape.

Art Julian
CEO and founder
Custom Business Solutions

Art Julian is the founder and CEO of Custom Business Solutions. Decades ago, Art started in the restaurant industry selling cash registers, and helped reimagine the use of technology to create a networked and cloud-based tablet-based point-of-sale system that has brought the cash register into the 21st Century. NorthStar Order Entry’s omnichannel ordering system provides operators with integrated data management through transactional technology.

Cherryh Cansler
Group Managing Editor
Networld Media Group

Cherryh Cansler is managing editor of Food/Retail Publications at Networld Media Group.

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