Integrating Self-Ordering into Restaurant Operations
Self-Ordering kiosks offer benefits at multiple levels of the restaurant’s operations; beyond organic order size growth and increased efficiency for both the guest and the counter staff, today’s QSR and Fast Casual customers have come to rely on a consistent experience, accurate ordering, personalized levels of social engagement and convenience.
“Quality food is expected. Today’s review aware repeat guests are engaged through customer service, food quality, and facility presentation as well as continuously exceeded expectations.” - Frank D’Onofrio, Restaurant Manager
Once the business decision has been made to add Self-Ordering kiosks to the restaurant, the main elements of the implementation to evaluate are detailed in this white paper.