How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery Shopping

How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery ShoppingPublication Type:
Case Study

Published / Updated:

Flatbread has worked with 360 Intel to ensure the customer experience through mystery shopping.  

Artisan pizza is a highly competitive category, and restaurant operators often struggle with how to stand out in the crowd. After all, it’s just pizza and beer, right?

Well the team at Flatbread saw things a little different. Building a culture rooted in their mission of providing both guests and employees a place to “renew their spirit,” Flatbread has created a both a training and management program that is designed to ensure the “Flatbread experience.” They use their mystery shopping program to validate that training and ensure the guest has not just a good experience, but a “Flatbread experience.”

Download the full success story to read more about how Flatbread differentiates pizza and beer.



360 Intel

360 Intel has been the brand experience management company of choice for restaurant leaders for almost 20 years. Through mystery shopping and customer survey programs, we help you objectively measure, monitor and grow your brand with strategic and actionable solutions through experiential data and analytics.

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