Although a variety of technology is being used to enhance the customer experience, restaurateurs are missing a huge opportunity to learn about their customers, said Mike Lukianoff, chief analytics officer for Fishbowl. FastCasual Editor Cherryh Cansler interviewed Lukianoff in a four-part video series to learn how brands can offer an upgraded experience while also gaining valuable insights to help them market to customers.
View additional videos from the Fishbowl C-Speak series:
Wahlburgers CFO Patrick Renna talks about the brand's plans of opening 500 units worldwide.
Watch this video interview with a foodservice expert to learn why so many audit programs fail and what brands should know when searching for, designing and implementing their own plans.
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Powell Kalish, the concept's chief development officer, sat down with FastCasual's Cherryh Cansler to describe how he chooses sites for the pizza and salad concept.
Which Wich CEO Jeff Sinelli believes in technology but not at the expense of human interaction.
COO Bo Davis discusses how he uses technology to keep employees engaged.
Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.
Natalie Anderson Liu, Mooyah's VP of marketing, chats with Cherryh Cansler about how the cash infusion from the chain's new owner, an Affiliate of Balmoral Funds LLC and Gala Capital Partners, will help the brand grow.
Millennials have changed the way Mazzio's trains employees.
The 2017 Fast Casual Top 100 Movers & Shakers were honored at the annual gala.
Jim Bitticks, VP, operations and training for Blaze Pizza, takes the stage to accept first place in this year's Fast Casual Top 100 Movers & Shakers.
Ellen Hartman, CEO of Hartman Public Relations, taught the attendees of this year's Restaurant Franchising & Innovation Summit in Dallas about the importance of having a risk-management plan. Key steps, however, to defusing any negative event, from a food safety...