Helping couch surfers find your drinks, other add-ons: Delivering on delivery

Helping couch surfers find your drinks, other add-ons: Delivering on delivery

More than one in three consumers simply don't want to leave the house but still want restaurant food, while 30 percent believe the convenience is worth the cost

The man that made Starbucks an industry superpower steps down

The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes in his wake, including a 21,000 percent gain in stock value since the brand's IPO in 1992 and a reputation as a brand known for doing good in a highly competitive industry.

How self-pour beer technology is helping casual dining brands keep up with fast casuals

How self-pour beer technology is helping casual dining brands keep up with fast casuals

Self-pour technology enables restaurants to maximize revenue by offering more variety, including more premium-priced offerings, and it significantly reduces "giveaways" and product waste,

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Technology innovations dominated much of the show floor this week at the National Restaurant Association Show in Chicago, and while interesting, they also presented a challenge the foodservice operators, who have already invested in point-of-sale systems and other IT infrastructure.

How to respond to the third-party restaurant delivery challenge

How to respond to the third-party restaurant delivery challenge

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

What the fast casual industry can learn from hospitality's $2.5 billion brawl

What the fast casual industry can learn from hospitality's $2.5 billion brawl

Will history repeat itself in the restaurant industry? Not if brands take control now.

Delivery: Will it drive sales or gobble up profits?

Delivery: Will it drive sales or gobble up profits?

By Christopher Sebes, president, Xenial (formerly known as Heartland Commerce). There certainly has been a lot of buzz around delivery. Take, for example, the recent news about YUM — parent company of Pizza Hut, KFC and Taco Bell — investing...

Meatheads CEO: 'How Amazon Prime mindset has changed fast casual dining'

Meatheads CEO: 'How Amazon Prime mindset has changed fast casual dining'

As restaurant operators trying to survive within the retail ecosystem, most of us are just parasites feeding off of our environment," said Tom Jednorowicz, founder and CEO of Meatheads. "That might be a distasteful analogy, but there is a reason we focus on co-tenancy and synergistic generators during the site selection process.

Fast casuals innovating desserts, snacks to boost post-lunch traffic

Fast casuals innovating desserts, snacks to boost post-lunch traffic

More customers than ever are ordering dessert between 2-4 p.m.

Third-party food delivery models evolve as demand accelerates

Third-party food delivery models evolve as demand accelerates

Third-party food delivery rapidly expands, gaining importance among restaurant operators who are contemplating the best approach to offer the service.

Millennials: 'Give us big discounts, cut the small talk'

Millennials: 'Give us big discounts, cut the small talk'

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied panel of millennials about what gets their restaurant business and what does not.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

How 'Netflix and Chill' popularized digital ordering

How 'Netflix and Chill' popularized digital ordering

Paying attention to cultural shifts can help you get ahead of them and continue to deliver excellent customer service online and in-person.

Kill your homepage: Why your website isn't driving sales, traffic

Kill your homepage: Why your website isn't driving sales, traffic

Does your website give customers the info and user experience needed to inspire them to spend money on your brand, or is it just pretty?

5 lessons restaurants can learn from Uber, Amazon

5 lessons restaurants can learn from Uber, Amazon

Restaurants need to cement their brand with consumers now — and that means utilizing rich, mobile technology that can bring experiences similar to those of Amazon and Uber.

Independent restaurateur juggles highs, lows of adding self-order kiosks (Part 2)

Independent restaurateur juggles highs, lows of adding self-order kiosks (Part 2)

The co-founder of Flatbread Grill and an exec from Nextep give advice on how to avoid headaches when deploying kiosks.

Franchising Focus: BurgerFi CEO talks growth, labor, technology

Franchising Focus: BurgerFi CEO talks growth, labor, technology

CEO Corey Winograd discusses his plans for the brand and how he maintains success.

Independent fast casual wades into self-serve kiosks, Part 1

Independent fast casual wades into self-serve kiosks, Part 1

The kiosks have been an efficient way for customers to access the menu and nutrition information, in addition to other benefits for Flatbread Grill. There have also been challenges, however.

3 tips for serving millennial consumers

3 tips for serving millennial consumers

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

The future of digital communications in restaurants: Touch, signage, entertainment

The future of digital communications in restaurants: Touch, signage, entertainment

With restaurants' constantly changing menu offerings, promotions, FDA regulations, and beyond, digital communication is key as it allows restaurants to quickly and easily change or tweak content in real-time.

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