Research: Short wait times, ambiance important to fast casual customers

Research: Short wait times, ambiance important to fast casual customers

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the National Restaurant Show. The general manager plays a key role in influencing restaurant ambiance.

January restaurant sales take a dive

Restaurant same-store sales growth were down in January after three straight months of flat or positive sales growth. The bad news comes from TDn2K's Restaurant Industry Snapshot, based on weekly sales from more than 30,000 restaurant units, nearly 200 brands...

Restaurant biz down, but not as bad as it looks

Ever since Hurricanes Harvey and Irma roared through most of the nation's southern regions, analysts and others have been itching for numbers on the storms' overall impact on the restaurant business. And with third-quarter results showing a year-over-year drop of...

Limited-service traffic down in April, fine dining traffic up

New data analyses from customer data company, TDn2K, suggests that the trend of top wage earners getting richer and the bottom levels pinching pennies, continues unabated. It reported that fine dining and other higher-cost restaurant categories saw increases, while the...

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