Dec. 15, 2010
There can be little doubt that technology has made nearly miraculous improvements to the operations in the hospitality market. Computers and the databases running on them allow for an unprecedented level of procedural control, customer support opportunities, and sales mechanisms through the use of touch screens, intuitive software, laser scanners and mouse clicks. Training takes less time because the systems have integrated help functionality built into them, and the data in the system can be analyzed by management and business owners in real time. Imagine how far this industry has come in as little as 30 years.