Shopping for Data, Training to Improve

 
March 23, 2009

Special Report

Restaurant companies have used mystery shopping services for years to uncover problems with their operation. But finding out what's wrong doesn't guarantee those problems will be corrected. Mystery shopping is just the starting point for a workforce improvement plan that includes training and incentives.

Topics: Consultant / Analyst , Industry Services , Operations Management , Professional Services , Staffing & Training

Companies: FastCasual.com


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