It’s no secret the employee turnover in the restaurant industry is high, and there’s a consistent need to find and hire the best talent. Learn best practices in restaurant hiring and ways to …

Social media isn't just for outbound marketing anymore. When every online review is seen by at least 150 other potential guests, you must have a solid strategy in place to increase positive reviews.

With proper planning, you can securely offer your customers the convenience of a BYOD network.

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to …

A look at some of the most popular mobile apps consumers are using when dining out.

Most restaurants believe that 70% of their customer traffic comes through word of mouth (WOM) and 69% us social media marketing because they believe it drives word of mouth. However, restaurateurs …

Roger Brown's and The Cove Tavern were looking for a solution to cut down on time spent scheduling hourly employees, managing requests, documenting shift notes, communicating with and hiring …

Dave Goodwin, Managing Partner of Restaurant Management Group LLC, describes his experience with the Punchh loyalty program, "For the past six years, we've had great success with our customer loyalty …

This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you.

Social Media is no longer about chatting with your friends. It’s about driving business. This sample book chapter will help to show you how it can for yours.

Consumers are using mobile applications on their smartphone devices now more than ever. When it comes to staying in touch and keeping pace with consumers, restaurant operators who implement mobile …

Using a scheduling program improves forecasting, cost management and labor fulfillment. Fast casual sushi restaurant How Do You Roll? was looking for a better, more efficient way to staff …

With music becoming an integral part of the brand and the dining experience for many concepts, Floyd’s 99 branding practices are applicable to the foodservice industry.

Social media helps operators increase speed and accuracy for takeout orders.

HotSchedules Workforce solution, integrated with the Squirrel POS system, along with the HotSchedules Digital Logbook helps greatly reduce labor costs, streamline the scheduling process and provide …

Newk’s was challenged with disparate and cumbersome processes to create schedules that took an exceedingly long time and resulted in scheduling errors. Additionally, the team had no corporate-level …

The Tilted Kilt was facing enormous challenges with scheduling employees using spreadsheets, particularly because of the number of employees per location (>100) and because they allow weekly requests …

The biggest issues surrounding restaurant websites involve the overall design. Many websites overreach and are not compatible with today’s mobile technology while others underwhelm and fail to …

How Social Media Benefits the Bar and Nightclub Industry

More than 1 billion smart phones will be in use across the globe by 2015, according to technology research firm IDC. For restaurant operators, the proliferation of smart phone use will continue to …

Red Door Interactive devised the Chase the Taste: The Return of The Original Fish Taco game where players had to search through action-packed, illustrated scenes to find The Original Fish Tacos …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

In this keynote presentation, delivered during the 2011 Foodservice Social Media Universe, Altimeter Group’s industry analyst Jeremiah Owyang, he defines how companies of all sizes should develop a …

Savvy restaurant owners know that an effective online ordering solution can boost ticket averages, cement customer loyalty, and reduce costs while improving the customer experience. Once you’ve …

New technology doesn’t have to mean endless investment. POS systems are available now that integrate Web and mobile apps, offer real-time management tools and are scalable to meet the evolving …

It’s all about the experience. Guest feedback has gone far beyond the days of comment cards on tables. Cut through the clutter as our 2011 Fast Casual Executive Summit panelists discussed the best …

In the 2011 Fast Casual Executive Summit opening keynote, Suzy Badaracco, toxicologist, chef, dietician and founder of Culinary Tides, discusses the latest in menu and flavor trends covering health …

While consumer spending habits at restaurants hasn’t changed over the last 50 years, but what consumers are looking for from restaurants has. Menu and ingredient transparency, value and consumer …

Effective marketing campaigns are a huge catalyst for driving sales growth. But what determining what works isn’t always an easy equation. In this session from the 2011 Fast Casual Executive Summit …

While restaurant operators have taken the necessary measures to conform to payment card-industry standards, 23 percent of the hospitality industry experienced a data breach in 2009, with hotels and …

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

A northwestern gourmet pizza delivery company needed to build an online presence and eThor.com offered a solution.

There's a surprising amount of misinformation and confusion being sown about mobile payments. (Even by well-meaning news organizations and reputable tech sites.) Mobile Payments Today felt it was …

Implementing a mobile payments solution doesn't have to be expensive. In this free guide, learn best practices for integrating mobile payments, how to calculate ROI and understand PCI requirements.

Whether you’re just opening the place, switching from the corporate muzak provider, or tired of using your iPod, we’re here to help you improve the sound of your business and “go beyond …

Today, brands are searching for new ways to engage with customers. Historically, brand marketers have used traditional media as a means to reach out, drive brand awareness and promote products and …

Because Boyd's Coffee business model is direct sales distribution, its account managers have the opportunity to talk to restaurant owners and employees on a daily basis. Again and again, they hear …

Get insight into the real-world technology requirements for success, based on a survey of more than 1,200 consumers in North America.

Precooked meats aren’t just used as pizza toppings anymore. Learn how to maximize your menu and improve speed of scratch with these ingredients.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Understanding social media is only part of the equation for digital brand success. Today's successful restaurant and hospitality brands understand that we have to apply science to our tactics now …

Restaurants are more than just brick-and-mortar establishments. To compete in today's economy, they must deliver a brand outside of their four walls.

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this webinar, you'll learn about the state-of …