More than 1 billion smart phones will be in use across the globe by 2015, according to technology research firm IDC. For restaurant operators, the proliferation of smart phone use will continue to …

An innovative restaurant concept incorporates kiosks into its efforts to connect with customers.

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

Which Wich Superior Sandwiches used Custom Channels music to match its clientele and improve customer and employee satisfaction.

It’s all about the experience. Guest feedback has gone far beyond the days of comment cards on tables. Cut through the clutter as our 2011 Fast Casual Executive Summit panelists discussed the best …

While consumer spending habits at restaurants hasn’t changed over the last 50 years, but what consumers are looking for from restaurants has. Menu and ingredient transparency, value and consumer …

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

Besides legal compliance, nutritional kiosks offer marketing opportunities, customer service rewards, and more.

How Sodexo and NEXTEP SYSTEMS partnered to create a reliable and flexible restaurant solution.

Today, brands are searching for new ways to engage with customers. Historically, brand marketers have used traditional media as a means to reach out, drive brand awareness and promote products and …

Thoughtful restaurant music selection can significantly enhance the customer experience, reinforce brand image and increase sales.

Visual Impressions specializes in the design, manufacturing, fabrication and installation of print and digital signage merchandising solutions. We are a full service company partnering with our …

Grand & Toy decided to expand their digital signage network to their business centres across the GTA following their success with in-store digital signage throughout their stores in Canada.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

TELUS Mobility is enhancing the shopping experience with interactive technologies at the point of sale, thanks to LG and ADFLOW.

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …

Single-shift training helps restaurants increase customer service, boost employee flexibility and minimize turnover.

Armed & Dangerous: Buildinng Brand Leaders of the Future highlights how restaurant operators can use their employees and customers as their biggest brand ambassadors.

Technology from NEXTEP SYSTEMS helps one restaurant increase ticket averages.

Kiosks from NEXTEP SYSTEMS use features such as texting to speed check-in and provide upgrades at the Hard Rock Hotel and Casino Biloxi.