Check-In Technology Wins Big for Hard Rock Hotel Biloxi

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July 28, 2010

Case Study

Hard Rock Hotel and Casino Biloxi wanted to expedite the check-in and check-out process, as well as offer upgrades to its guests. Kiosks from NEXTEP SYSTEMS offered a solution. The kiosks allow guests to:

  • Check in, then receive a text message or e-mail when the room is ready
  • View floor and room maps, and make changes or upgrades as they wish
  • Check in at the airport as they check out of the hotel

Topics: Customer Service / Experience , Gaming , Kiosk ROI , Self Service

Companies: NEXTEP SYSTEMS


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