The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed off as a given since, after all, it's the name of the industry. But in truth, few in the space realize the importance of culture in achieving this goal.
Read this white paper from PeopleMatter to see how improving your company's customer service through better training is the key to growing your business.

I-9 Compliance: Don’t Risk It
Getting the Best Out of Generation Y
Infographic: Say "I Do" to Effective Employee Engagement
Infographic: The Latest Look at Hiring in the Service Industry
Culture Connection: Linking Culture, Brand and Revenue
Real ROI: A Case for HR Technology in the Service Industry
Save Money by Hiring People: Let the Work Opportunity Tax Credit Work For You
Assessing the 'Heart of Business
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
Infographic: How Does Your Training Stack Up Against the Competition?
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
Ensuring Regulatory Compliance with a Workforce Management Solution
Four Keys to Improving Speed of Service in a Restaurant
Employee Screening: Finding the Right Employees
2011 FCES: Moving Targets: Workforce Engagement in a Mobile World |
Inside NetWorld Alliance Network Pizza Marketplace
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