For several years, the company relied on a Point-to-Point Frame Relay network that terminated to the corporate office and supported the individual stores. This allowed the IT support staff to securely communicate to the stores for supporting technical issues while managing all communications centrally.
Credit cards were processed over the Internet by exiting the Frame Relay network and invoking an Internet session via the corporate T-1. As the business grew, this setup required too much bandwidth to work effectively. Also, the network topology had a single point of failure: the corporate office. If the Internet connection went down at the corporate office, credit card processing failed at all 24 locations.
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