Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude.

Phil Costner, La Madeleine
Discover La Madeleine Country Fresh Cafe and learn how it operates using a Guest-Drive focus.

Dan Ross, US Foodservice
Read through and identify some of the concepts that are predominant in the fast casual industry. Includes discussion on flavor, ingredients, and what customers are currently seeking.

• Asian
• Associations
• Back Office
• Bakery Cafe
• Burger/Steak/BBQ
• Business Strategy and Profitability
• Coffee / Specialty Beverages
• Communications
• Credit/Cashless
• CRM
• Curbside & Takeout
• Customer Service / Experience
• Digital Signage
• Equipment & Supplies
• Ethnic
• Fast Casual Executive Summit
• Financing and capital improvements
• Food & Beverage
• Food Allergies / Gluten-free
• Food Safety
• Franchising & Growth
• Fresh Mex
• FSMU
• Furniture
• Gaming
• Going Green

• Health & Nutrition
• Hot Products
• Human Resources
• Independent Restaurant
• Industry Services
• Insurance / Risk Management
• International
• Italian/Pizza
• Kiosk ROI
• Kitchen Display
• Legal Issues
• Loss Prevention
• Loyalty Programs
• Marketing
• Marketing / Branding / Promotion
• Menu Boards
• Menu Labeling
• Mobile Payments
• Music Services
• National Restaurant Association
• On-site Customer Management / Paging
• Online / Mobile / Social
• Online Ordering
• Online Services
• Operations Management
• Other

• Packaging
• PCI Compliance
• Policy / Legislation
• POS
• Professional Services
• Research & Development / Innovation
• Restaurant Design / Layout
• Safety
• Sandwich
• Security Systems
• Self Service
• Social Responsibility
• Software
• Software - Back Office
• Software - Inventory Management
• Software - Labor Management
• Software - Supply Chain
• Soup/Salad
• Staffing & Training
• Supplier
• Sustainability
• Systems / Technology
• Top 100
• Trade or Association
• Trends / Statistics
• Webinar