When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.
Here are some hard lessons learned for retailers concerning data breaches.
Exceeding expectations on food taste is the best way to assure a great experience across generations.
Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.
Sriracha, according to CCD Innovation, is in 2014 what chipotle was in 2009.
Panos believes many brands in the segment are not delivering on true, fresh, made-from-scratch products.
Food quality now trumps location convenience for restaurant consumers.
J. Dean Loring believes the 'better burger' bubble is here.
Younger consumers are willing to pay extra for products from companies with positive social, environmental impacts.
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Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.
New research from The NPD Group shows that consumption behaviors in the U.S. are shifting and are more individualized than previous generations.
Are burgers and fries no longer American staples? Some financial analysts predict that will soon be the case.
According to a note published this week by Janney Capital Markets, McDonald’s is expected to be the only burger-related restaurant chain in the top five U.S. restaurants by 2020.
The National Restaurant Association's Chief Economist Bruce Grindy announced today that the restaurant industry added a net 18,600 jobs in July on a seasonally-adjusted basis. This marks the 53rd straight monthly increase and 25th consecutive month with gains of at...
The National Restaurant Association’s monthly Restaurant Performance Index reported a moderate decline in June, driven largely by softer traffic. The RPI was 101.3 in June, down from a level of 102.1 in May and the first decline in four months.
A new report from mobile financial services company Level Money examines how Millennial consumers spend their money on "guilty pleasures." According to a news release, the report analyzed spending activity of Americans aged 18 to 35 during the first half...
Generation Z, Millennials, Generation X and Baby Boomers total about 74 percent of the U.S. population, and make up a majority of foodservice consumers.
Recent data from PFK Hospitality Research shows that hotel room service revenues fell 9.5 percent from 2007 to 2012, with some hotels discontinuing operations altogether. At the same time, takeout orders to hotels are growing exponentially, according to GrubHub Inc....
U.S. consumers made approximately 61 billion visits to restaurants in the year ending May 2014, which is a stagnant number and remains below pre-Recession traffic levels by about 1.3 billion visits, according to new research from the NPD Group.
According to new data from the Restaurant Finance Monitor’s annual "Monitor 200" ranking, the 200 largest restaurant franchisees in the country saw their total revenues grow by 9 percent in 2013. This growth "easily" outpaced the overall restaurant industry’s growth,...
Kronos Incorporated recently hosted an event with retail and hospitality executives, including those from Starbucks, Dick’s Sporting Goods, Forever 21 and more. According to a news release, attendees held discussions about trends – such as gamification, omni-channel, and global readiness...
The Restaurant Industry Snapshot for Q2, released this week by Black Box Intelligence and People Report, reports a 0.3-percent growth in same-store sales, which was 0.5 percent higher than the first quarter, which was affected by adverse weather conditions. Still,...
New research from IBISWorld takes a look at some of the trends emerging in the foodservice industry, and suggests where operators must adapt. According to the report, changing population demographics and more health-conscious consumers are driving these trends.
New research from The NPD Group finds that U.S. consumers are less concerned about their sodium intake than they were a few years ago.
Earlier this week, a task force appointed by Chicago Mayor Rahm Emanuel released a recommendation that the city’s minimum wage be raised to $13 an hour by the year 2018. According to the Chicago Tribune, state lawmakers are expected to...
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Adding even more pressure to the increasingly competitive restaurant industry, convenience stores are getting a bump from consumers seeking out foodservice options. According to new research from The NPD Group, more consumers (a 2.4-percent increase) cited "food prepared on site"...