2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


Taming the EMV Monster: What's to fear?

EMV is barreling into the doors of your restaurant, whether it has a reservation or not, and demanding VIP treatment. But does it deserve it?

Type: Infographic

Sponsor: swipely


Jason's Deli Table Tracker Case Study

Table Tracker is a table location system that helps fast-casual restaurants identify where guests are sitting. Instead of number cards, guest are given wireless Trackers that send the guest’s location to a kitchen display, effectively eliminating the need for food runners to search for guests.

Type: Case Study

Sponsor: Long Range Systems


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FEATURES


Strategic employee scheduling boosts consumer experience, bottom line

It may not sound as sexy as emerging technologies like mobile pay or cutting-edge digital signage, but workforce scheduling delivers just as much value.

4 new ways to use beacon technology in your restaurant

You can begin deploying beacons by using them to send marketing messages, such as special deals and coupons, to customers, but do you know about these additional creative ways to use them?

What is your restaurant's carbon footprint?

Countries and companies across the globe are making climate change high on their agenda.

Panera exec: Payment, mobile innovations achieving major success

Panera's still full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

sweetgreen's tech team focused on 'Innovation, impact, sustainability' to design mobile app

The chain recently launched a mobile app with seamless integration and single sign-on for mobile ordering, mobile payment and a rewards program.

Video: What fast casuals can learn from Chick-Fil-A

Maureen Donahue, Chick-Fil-A's manager of franchising selection, believes one big reason for the brand's success is that the chain doesn't target a specific customer as it believes Chick-Fil-A is for everyone.

Fast-food breakfast is 'top food story' of the year

Three of this year's top-10 stories revolved around the fast food industry: Domino's new emoji ordering option ranked as No. 7 and the availability of alcohol at fast food locations, such as some Starbucks and Taco Bell locations, came in at No. 9.

Get with the compliance program: A 4-step, mobile process

Formalizing a process isn’t about adding an extra step to bog employees down, it’s about creating a proof point to measure compliance with assorted regulations.

Saying no to digital: Why haven't all restaurateurs embraced new POS systems?

A new study looks at why many restaurants haven't implemented a digital POS system.

Business intelligence spurs 'future lab' innovation at McDonald's Corner Café

The latest data trends continue to show a consistent and predictable migration to, "better for you" healthier meal options. These trends are on McDonald's radar and their approach was to both upscale the menu and design a great café as opposed to an evolved McCafé.

10 fresh restaurant marketing ideas for 2016

Today there are marketing techniques that won't break the bank and will help you save time. Use these restaurant marketing ideas to take your business to the next level in 2016.

5 ways restaurants can keep up with industry changes

Restaurants must be constantly evolving if they are to maintain, grow and in some cases reclaim their market share.

3 ways restaurants can optimize labor efficiencies to cut costs

Outdated and inconsistent scheduling practices are running rampant in the majority of restaurants, which is taking a toll on their bottom lines.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

Going beyond the discount with new approaches to spur brand loyalty

Fast casual operators want to reward guests with more than food. There are new loyalty program trends to attract new customers, boost revenues and provide memorable experiences for guests.

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From point-of-sale (POS) systems to digital menu boards to online ordering, and more...Learn about the latest innovations in restaurant technology and how they can have a positive impact on your bottom line.

NEWS