How Mystery Shopping can Supercharge Your Marketing and Training

By dramatically improving product quality and the customer experience, mystery shopping could be called the ultimate brand insurance.

Type: White Paper

Sponsor: Sentry Marketing Group


Webinar - Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

Tuesday, April 8, 2014 Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away.

Type: Webinar

Sponsor: PeopleMatter


5 Factors in Using Customer Service to Stand Out from the Competition

Implementing a culture of service and hospitality can help fast casual restaurants excel.

Type: White Paper

Sponsor: McAlister's Deli


Three Ways Hiring Technology Can Streamline Your Process

One of the hardest parts of owning a business is finding, and keeping, good employees. Incorporating hiring technology can help simplify this process.

Type: White Paper

Sponsor: Snagajob


Employee Verification Software Minimizes Liability for Restaurants

Background checks, I-9 verifications and work opportunity tax credits all can be performed using software, streamlining the hiring process and ensuring regulatory compliance.

Type: White Paper

Sponsor: WyckWyre


Webinar: Turning Servers into Sellers - Increase Sales and Profits with Salesmanship Training

An effective salesmanship training program can help offset declining customer counts and sales. Suggestive selling, add-on selling and up-selling of high profit menu items can add 5% to 10% to your check average.

Type: Webinar

Sponsor: North America Pizza & Ice Cream Show


Employee Screening: Finding the Right Employees

Having good employees makes the difference between a good business and great business, but the employee-selection process can be loaded with challenges. This special report, sponsored by College Station, Texas-based iiX Employment Screening Services, will highlight the services available for hiring and retaining quality employees.

Type: Special Report

Sponsor: iiX Employment Screening Services


Infographic: Summer Hiring Insights

After surveying 250 employers from the retail, hospitality and food service industries for our latest Summer Hiring Report, we collected enough data to provide job seekers with some great tips for finding work this season. Find out what fellow employers say the best applicants will bring to the table this summer.

Type: Infographic

Sponsor: Snagajob


Infographic: The Five Truths of Minimum Wage

With minimum wage making maximum waves in the news these days, we thought it was time to get the lowdown on perceptions (and misconceptions) about minimum wage. So we surveyed active job seekers and employers to find out their attitudes...

Type: Infographic

Sponsor: Snagajob


Counter Intelligence: The Snagajob Industry Hiring Report | Q4 2013

More applications are coming in and younger job seekers are getting back on the hunt. What does this mean for you?

Type: Infographic

Sponsor: Snagajob


Infographic: Job Seeker Restaurant Survey

Fifty-two percent of job seekers, who have held a restaurant position, have been in the industry for three years or longer. So why is turnover a struggle for many employers?

Type: Infographic

Sponsor: Snagajob


Training Reimagined: A Powerful New Way to Make Sales Associates More Effective in an Omnichannel World

In today’s omnichannel retail environment, sales associates are not expected to be product information libraries, but are viewed as facilitators that help customers get what they want — whether it’s information, products or services.

Type: White Paper

Sponsor: Wireless Ronin Technologies


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Case Study: Sonic Gets Operations Rolling

Sonic, a concept that continues to grow and build, even in years where many other retail businesses are retracting, is well-known for its roller-skating wait sta and great food. When the concept arrived on the scene in Connecticut 3 years...

Type: Case Study

Sponsor: Red Book Connect


Assessments: evaluate to hire right

The applicant looked fantastic on paper and knocked the interview out of the park only to turn around and perform abysmally. Sound familiar?

Type: White Paper

Sponsor: Snagajob


Sourcing: spend smarter to land top talent

Sourcing is the most important piece of the hiring puzzle, and, perhaps not coincidentally, the piece that can cost you the most if done incorrectly.

Type: White Paper

Sponsor: Snagajob


Case study: Dunkin’ Donuts Franchise Uses Snagajob ReadyHire

The Challenge: CoffeeActionWest, a Dunkin franchise, needed to build a management team for a new location and Craiglist wasn’t cutting it.

Type: Case Study

Sponsor: Snagajob


Case Study: Chipotle staffs for growth with Snagajob’s ReadyHire approach

The Challenge: To keep up with fast-paced growth, Chipotle needed a way to hire hundreds of crew members quickly.

Type: Case Study

Sponsor: Snagajob


Case Study: A Dairy Queen franchisee saves thousands using Snagajob

The Challenge: Lickety Split, a Dairy Queen franchise, needed to recruit quality applicants to staff a new location and create a more efficient hiring process.

Type: Case Study

Sponsor: Snagajob


Case Study: Popeyes franchise reduces turnover and improves the hiring process with Snagajob

The Challenge: Sweet P Enterprises, Inc., a Popeye franchise, needed to update their manual hiring process, increase applicant quality and reduce manager time spent on hiring.

Type: Case Study

Sponsor: Snagajob


Snagajob’s hourly promotion and retention report

When employers have open positions, do they try to promote from within first before recruiting outside the company? When an employee wants to leave, do employers try to keep that employee by promising various perks? Download our employer survey results to find out.

Type: Special Report

Sponsor: Snagajob


Counter Intelligence: The Snagajob service industry hiring report

Mobile job searching is on the rise. What does that mean for employers? What terms are hourly job seekers using to find jobs? Download this quarter’s Counter Intelligence report and find out.

Type: Special Report

Sponsor: Snagajob


Case study: Wendy’s franchise conquers the new hire paperwork process with Snagajob Onboarding + E-Verify

The Challenge: Wen-Star, Inc., a Wendy’s franchise, needed a more efficient way to handle all the new hire paperwork for their 15 locations.

Type: Case Study

Sponsor: Snagajob


Case Study: Mary’s Pizza Shack

Download now to see how the PeopleMatter Platform helped Mary's Pizza Shack.

Type: Case Study

Sponsor: PeopleMatter


Case Study: Souper Salad

Download now to see how the PeopleMatter Platform helped Souper Salad.

Type: Case Study

Sponsor: PeopleMatter


Case Study: Star of the High Desert and Wiles’ Restaurants

Download to see how the PeopleMatter Platform helped Star of the High Desert.

Type: Case Study

Sponsor: PeopleMatter


Case Study: The Palm Restaurant Group

Download now to see how the PeopleMatter Platform helped The Palm Restaurant Group.

Type: Case Study

Sponsor: PeopleMatter


Using Data to Transform the Fast-Casual Customer Experience

Fast casuals need new ways to keep up with the growing demand. Today, consumers are becoming increasingly responsive to high-quality foods and an improved dining experience. Fast-casual restaurants, or food service establishments that offer high-quality food without full table service, are meeting these demands and growing rapidly.

Type: White Paper

Sponsor: Long Range Systems


Case Study: Speeding Up Food Delivery

Table Tracker helped Jason’s Deli shave one whole minute off food deliveries. Read this case study to learn how.

Type: Case Study

Sponsor: Long Range Systems


Bravo | Brio - Coaster and Cell Paging

BBRG was an early adopter of paging systems because their focus has always been to provide unsurpassed customer service and high quality food. Any customer-facing, new technology had to fit with the personal atmosphere BBRG promoted in all of their...

Type: Case Study

Sponsor: Long Range Systems


Case Study: Loveland Breakfast Club

As guests arrived to the Loveland Breakfast Club, their names were entered on a waiting list, and they waited for their name to be called; sometimes as long as 45 minutes. As the waiting area filled up, customers would often...

Type: Case Study

Sponsor: Long Range Systems


Fast Casual Paging

LRS is the leader in fast casual paging solutions. Two things make LRS the best choice: Durability and Service. Paging systems can take a beating in a fast casual environment and we’ve engineered our pagers to be industrial strength for...

Type: Fact Sheet

Sponsor: Long Range Systems


Cell Phone Messaging & LRS Pagers = The Complete Solution

The new Freedom transmitter is designed to provide companies and guests with more freedom when managing wait times. The new function of the Freedom Transmitter is its ability to contact guests via text messaging, phone messaging or LRS pager. You now have the freedom to do what’s best for you and your customers.

Type: Brochure

Sponsor: Long Range Systems


Guest Pagers

Use LRS pagers to: • Increase revenue • Improve efficiency and productivity • Serve more customers, faster • Eliminate noisy shouting and overhead PA systems • Improve the customer experience

Type: Fact Sheet

Sponsor: Long Range Systems


Case Study: Table Tracker Enhances the Guest Experience at Mia’s

Table Tracker is a table locating system that helps restaurants delivers food faster and enhance the guest experience. See how Table Tracker helped owner and founder of the original Carrabba’s improve his new restaurant Mia’s.

Type: Case Study

Sponsor: Long Range Systems


Server Paging

LRS server paging systems let your servers spend more time with guests instead of waiting in the kitchen for orders. When an order is up, the kitchen staff simply pages the server so they can pick it up. It’s that...

Type: Fact Sheet

Sponsor: Long Range Systems


LRS Table Tracker: It's Like GPS for Your Food Runners

Table Tracker is an elegant table locator system developed and manufactured by Long Range Systems that is designed to speed up food delivery in fast-casual restaurants where food is delivered to the table. The system includes a touch screen PC...

Type: Brochure

Sponsor: Long Range Systems


Blending Cell Phones and Guest Pagers: The Evolution of Paging Systems in the Hospitality Industry

In the hospitality industry, a paging system is as common as knives and forks. However, as cell phone technology became widely adopted, the need for a hybrid paging/texting system emerged, but implementing a new system or upgrading an existing one can be difficult and costly.

Type: White Paper

Sponsor: Long Range Systems


Case Study: Bravo | Brio - Coaster and Cell Paging

BBRG was an early adopter of paging systems because their focus has always been to provide unsurpassed customer service and high quality food. Any customer-facing, new technology had to fit with the personal atmosphere BBRG promoted in all of their...

Type: Case Study

Sponsor: Long Range Systems


Case Study: Scotty's Brewhouse

Download to see how the PeopleMatter Platform helped Scotty's Brewhouse: -Improve compliance and efficiency, -Increase candidate quality with assessments, -Automate processes to fit its tech-savvy brand and -Reduce time-to-hire and turnover rates.

Type: Case Study

Sponsor: PeopleMatter


Case Study: Noodles

Download to see how the PeopleMatter Platform helped Noodles: -Reduce data-entry errors and omissions, -Increase payroll accuracy, -Improve employee engagement and -Optimize hiring and onboarding efficiency.

Type: Case Study

Sponsor: PeopleMatter


The Mobile Social Network

Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.

Type: White Paper

Sponsor: PeopleMatter


Turnover's Top Five Most Wanted

Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 1

Just fill out the form to access ‘Part 1’ of our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the basics of hourly workforce communication, including: -Where communication breaks down -Who all’s in the conversation -What everyone’s saying -How they’re getting the message across

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 2

Just fill out the form to access ‘Part 2’ of our four-part guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 3

Just fill out the form to access ‘Part 3’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you nine compliance best practices to stay on top of federal, industry and state regulations...

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 4

Just fill out the form to access ‘Part 4’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...

Type: White Paper

Sponsor: PeopleMatter


Integrated Talent Management System Map

Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...

Type: Infographic

Sponsor: PeopleMatter


Sche-DUEL: Automated vs Manual Scheduling

Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method — automated or manual — wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...

Type: Infographic

Sponsor: PeopleMatter


Stand Off at the Turnover Corral: The Latest Look at Turnover in the Wild, Wild Service Industry

Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to: Increase retention 325% Improve employee and managerial engagement Optimize operations with technology

Type: Infographic

Sponsor: PeopleMatter



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