An effective salesmanship training program can help offset declining customer counts and sales. Suggestive selling, add-on selling and up-selling of high profit menu items can add 5% to 10% to your check average.
Having good employees makes the difference between a good business and great business, but the employee-selection process can be loaded with challenges. This special report, sponsored by College Station, Texas-based iiX Employment Screening Services, will highlight the services available for hiring and retaining quality employees.
It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.
After surveying 250 employers from the retail, hospitality and food service industries for our latest Summer Hiring Report, we collected enough data to provide job seekers with some great tips for finding work this season.
Find out what fellow employers say the best applicants will bring to the table this summer.
With minimum wage making maximum waves in the news these days, we thought it was time to get the lowdown on perceptions (and misconceptions) about minimum wage. So we surveyed active job seekers and employers to find out their attitudes...
In todays omnichannel retail environment, sales associates are
not expected to be product information libraries, but are viewed as
facilitators that help customers get what they want whether its
information, products or services.
We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...
Sonic, a concept that continues to grow and build, even in years where many other retail businesses are retracting, is well-known for its roller-skating wait sta and great food. When the concept arrived on the scene in Connecticut 3 years...
When employers have open positions, do they try to promote from within first before recruiting outside the company? When an employee wants to leave, do employers try to keep that employee by promising various perks? Download our employer survey results to find out.
Download to see how the PeopleMatter Platform helped Scotty's Brewhouse:
-Improve compliance and efficiency,
-Increase candidate quality with assessments,
-Automate processes to fit its tech-savvy brand and
-Reduce time-to-hire and turnover rates.
Download to see how the PeopleMatter Platform helped Noodles:
-Reduce data-entry errors and omissions,
-Increase payroll accuracy,
-Improve employee engagement and
-Optimize hiring and onboarding efficiency.
Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.
Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.
Just fill out the form to access Part 1 of our four-part eBook, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well break down the basics of hourly workforce communication, including:
-Where communication breaks down
-Who alls in the conversation
-What everyones saying
-How theyre getting the message across
Just fill out the form to access Part 2 of our four-part guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...
Just fill out the form to access Part 3 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you nine compliance best practices to stay on top of federal, industry and state regulations...
Just fill out the form to access Part 4 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...
Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...
Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method automated or manual wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...
Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to:
Increase retention 325%
Improve employee and managerial engagement
Optimize operations with technology
Discover the disconnect in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs cant optimize their business because of it; and how an integrated platform can help you see: -40%...
Manual tracking, screening and onboarding methods
produced disjointed hiring practices for Apple Sauce, Inc.
a major franchisee of Applebees Neighborhood Bar and
Grill. Decentralized data-management cost the company
time, money and compliance.
Newks was challenged with disparate and cumbersome processes to create schedules that took an exceedingly long time and resulted in scheduling errors. Additionally, the team had no corporate-level visibility from a reporting and management perspective. Read this case study from...
Whether you're dealing with Baby Boomers, Generation X or Generation Y, the fast casual workforce is as diverse as ever, and so is how they access information. In today's mobile environment, clear and concise communication is key to the engagement...
Would your employee training program make Dick and Jane
say Wow! 50 years ago? Its time for a new lesson in learning.
Connect the training dots to see how your training and evaluation
processes compare to service-industry companies like you.
The goal of any service-industry employerrestaurants, convenience
stores (c-stores), hospitality businesses or retailersis to provide
unparalleled customer service. This may be brushed off as a given
since, after all, its the name of the industry. But in truth, few in the space realize the importance of culture in achieving this goal.
Recent Immigration and Customs Enforcement (ICE) raids have
raised serious employment concerns in the service industry.
High turnover rates and large percentages of immigrant and
hourly workers increase employers risk for noncompliance. What
can businesses do to hire qualified employees and ensure legal
Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce. This informational brief explains the basics of the Work Opportunity...
Whats worse than training your workers and losing them? Not training them and keeping them. Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are beginning to capitalize on it: there is a link between...