5 steps for keeping your restaurant from getting ICE'd

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The US government has stepped up its immigration enforcement efforts in recent years, and all employers -- not just large ones, or ones that employ non-citizens -- are at risk of failing an audit.

FEATURES


Firehouse CEO: Restaurant industry dealing with unprecedented headwinds

Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.

How your mobile payment app can cost you customers and ding your reputation

Without a thoughtful approach to user experience, staff training and enticing loyalty incentives, brand apps are doomed to failure.

When it comes to wage protests, do hourly job seekers really care?

Job seekers ages 45-54 years old had the strongest opinion of the impact of wage protests.

Is it possible to deliver fine dining experience for $10?

Frank Klein, CEO of Asian Box, thinks it's possible. The Asian concept sources sustainable ingredients, makes its own sauces and butchers its own meat.

Building fine experience into fast service

How do fast casual restaurants foster customer relationships without sacrificing efficiency?

Boston Market taps employees to focus on guest experience

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.5 million by 2016.

More part-time work? Training younger workers to expect less

A majority of younger job seekers say having a flexible work schedule is most attractive characteristic of a company.

Think like a coach: Train your team year-round

Restaurants must make time for training.

Putting customers in the driver's seat: Which Wich adds drive-thru

Driven by a desire to serve his customers, franchisee adds drive-thru to his fast casual sandwich restaurant.

Big data is pointless

Big data is pointless, your data is priceless.

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NEWS


Pay increases, dress code updates in the works for Starbucks partners

In a letter to Starbucks partners in the US, COO Troy Alstead outlined a number of personnel policy updates and perks that will take effect over the next several months.

Revention POS integrates with HotSchedules

Revention Point of Sale Solutions has announced integration with HotSchedules, a provider of labor management technology solutions. Web-based scheduling, robust communications, and advanced sales forecasting are some of the benefits expected from the integration.

Midsized business owners cite government regulations as top concern

A new study by research group ADP Research Institute reveals a gap in confidence for midsized businesses when it comes to the US economy. The study found that while only 15 percent of midsized businesses are confident that the US...

SpeedLine launches LiveMaps feature for delivery software

Profitable delivery is the focus of a new software release this week from SpeedLine Solutions. "The drive is often the biggest variable in the profitability of restaurant delivery," Marketing Manager Jennifer Wiebe said in a news release. "Until now, it's...

Employee incentive app named New Product of the Year

The app is designed to boost low participation in workplace contests by making the correlation between improved performance and higher compensation visible.

Some LA area eateries adding 3% surcharge to cover insurance costs

The restaurant owners say the surcharge isn't meant to make a political point, but is simply a way to cover the cost of healthcare for employees while negotiating razor-thin profit margins.

1,000 Starbucks partners enroll in college classes through partnership

Starbucks partnered with Arizona State University for its College Achievement Plan, which will help learners earn their bachelor's degrees.

Restaurants add 20,000+ jobs in September

The total number of new industry positions over the past year now stands at 289,600.

Webinar to address pitfalls and perils of I-9 compliance

Webinar will help restaurant operators understand the importance of I-9 paperwork.

Jersey Mike's CEO signs pledge to encourage a healthy workplace

Jersey Mike's Subs's CEO/Founder Peter Cancro has signed the National Coalition for Promoting Physical Activity CEO Pledge as part of its commitment to promoting healthful living in the workplace. According to a news release, Jersey Mike's is the first company...

Restaurant Association, UnitedHealthcare partner up for member discounts

The National Restaurant Association has announced exclusive member discounts from UnitedHealthcare on manual medical rates for fully insured business groups with 51 or more eligible employees. According to a news release, through NRA's Health Care HQ, members can access potential...

Smoothie King adopts iPad POS systemwide

With more than 700 restaurants, Revel Systems says Smoothie King's iPad-based POS deployment is the largest to date.

Seasonal hiring outlook solid, according to survey

Eighty-nine percent of employers anticipate hiring the same number of seasonal workers as 2013, or perhaps more.

SCS Global Services and SafetyChain Software partner for training and automation

SCS Global Services has partnered with SafetyChain Software to provide services for training, certification to third-party food safety schemes, and food safety and quality assurance automation.

Red Book Connects launches HotSchedules iPad app

New app takes advantage of iPad's larger screen to enhance viewing options, data display.

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Staffing is critical to the success of any business, but especially in the restaurant industry with its high employee turnover rates. This research center offer insights for human resources managers to help hire, train and retain the best employees.