There’s more to mobile payments than payments: Engaging Your Customers in the Age of the New Mobile Wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets every time they pay. But the possibilities for brands to capitalize on the mobile wallet revolution extend far beyond payments.

Type: Presentation

Sponsor: LevelUp


Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets every time they pay. But the possibilities for brands to capitalize on the mobile wallet revolution extend far beyond payments.

Type: Webinar

Sponsor: LevelUp


Webinar: How to Use Beacons and Geofencing to Grow Your Restaurant Business

What if you could reach out to a customer walking by your restaurant at lunch time and invite them in to sample your new summer menu item? Beacons can be powerful tools for reaching the customers who are literally right outside your front door, and getting them through your front door.

Type: Webinar

Sponsor: SplickIt


Webinar: Branded Restaurant Apps - Integrating Mobile with Traditional Marketing

For many restaurants, having a branded mobile app is fairly new and it is often underutilized or forgotten when planning traditional marketing campaigns. This can cause frustration for customers who expect mobile and online ordering, payment, loyalty programs and promotions to be a fully integrated part of a unified brand experience.

Type: Webinar

Sponsor: SplickIt


Stepping Up the Cool Factor with Integrated Restaurant Technology

A unique Philadelphia eatery is serving a locally sourced, healthy menu via NEXTEP’s Foundation5 technology solution.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Benefits of an Integrated POS Technology Platform

Using a system from one provider leads to better information and integration, improving cost control.

Type: White Paper

Sponsor: NEXTEP SYSTEMS


Four Considerations When Choosing a Restaurant POS System

When partnering with a technology provider, it's important to ask about integration, support and more.

Type: White Paper

Sponsor: PizzaMarketplace.com


Pizza Point of Sale | Right the First Time

How understanding the critical requirements can help you avoid a costly mistake.

Type: White Paper

Sponsor: SpeedLine POS


6 Steps to Help You Choose the POS Software that Best Suits Your Business

POS software is a key component of every business establishment and plays a critical role in fostering the success of any business. This makes it important to select the right solution from among the many solutions offered by a seemingly endless roster of vendors.

Type: White Paper

Sponsor: Touch Dynamic


LIVE WEBINAR: Managing customer relationships - what Which Wich learned on its search for the perfect CRM

Date: July 30, 2015 | Time: 02:00 PM EDT If you are involved on a decision-making team for your chain, this webinar will save you time, and deliver a unique perspective that’s not available anywhere else. From operational to marketing to franchisee considerations, this one-on-one interview will enable your team to make a fantastic final decision.

Type: Webinar

Sponsor: Paytronix Systems, Inc.


Tablet Computing Solutions for Service Businesses

Tablet computing has become the latest buzz and businesses of all sizes see great potential in mobile platforms. Restaurant, retail and hospitality providers, in particular, are discovering that tablets open up opportunities for new types of customer service experiences and business process efficiencies.

Type: White Paper

Sponsor: PAR Technology Corporation


Getting to know the 2014 Hourly Job Seeker

Snagajob is in the unique position to provide a snapshot of today’s hourly job seekers’ conditions and attitudes. To paint a picture of the hourly worker in 2014, we surveyed our audience to understand three major aspects: state of mind, lifestyle and job search.

Type: Special Report

Sponsor: Snagajob


Mobilize: The Guide to Running a Successful Mobile RFP Process

You’re getting ready to evaluate different vendors to support your mobile strategy in 2015 and beyond, which is a perfect time to make sure your Request For Proposal process is comprehensive. Here are some tips for asking the right questions so you get a true, apples to apples comparison of features, services and pricing.

Type: Guide

Sponsor: SplickIt


2015 Customer Experience Trends Report

In November 2014, InMoment launched a survey to consumers and brands alike. In it, we asked them to rank six developing customer experience (CX) trends in order of importance.

Type: White Paper

Sponsor: InMoment


Empathy Map: Using Empathy to Better Understand Your Customers

Take the customer stories you collect to the next level by creating an empathy map, which combines key stakeholders and decision makers in your company to discuss how your brand experience can better meet your guests' wants, needs and expectations.

Type: White Paper

Sponsor: InMoment


Infographic: Make Customers Feel Valued, Make Them Feel Heard

644 consumers and 131 brand representatives ranked top Customer Experience (CX) trends for 2015 and shared additional insights. Check out what they had to say in this infographic.

Type: Infographic

Sponsor: InMoment


Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate

Orange Leaf Frozen Yogurt is a self-serve, choose-your-own-toppings frozen dessert franchise with more than 300 locations in the U.S. and Australia. Orange Leaf’s corporate leadership wanted to provide franchisees with the tools to receive immediate notifications about unhappy customers, and follow up directly with them to resolve their concerns.

Type: Case Study

Sponsor: InMoment


Job Seeker Series: The Power of Referrals

So how do you find the best restaurant jobs these days? We uncovered job-hunting stats and facts in our Job Seekers Series. Then we sliced and diced the information to serve up visual morsels of information so that you can find a job ASAP.

Type: Infographic

Sponsor: HotSchedules


Truluck’s Manages Labor Swimmingly

While the food, wine and atmosphere at Truluck’s has always been divine, their behind-the-scenes labor management processes needed a dash of modernization.

Type: Case Study

Sponsor: HotSchedules


Brooklyn’s Restaurant Finds Comfort in HotSchedules

Located in the college town of Stillwater, Okla., Brooklyn’s Restaurant is staffed primarily by students. While their schedules are fairly consistent from week-to-week, managers found it difficult to handle availability requests and easily accommodate last minute shift swaps and time off requests using spreadsheets.

Type: Case Study

Sponsor: HotSchedules


Analytics-Driven digital merchandising in QSR

Consumers love the convenience and speed of drive-thru at quick service restaurants (QSR) and so do the food service establishments that offer this safe, easy service option. Drive-thru can account for as much as 70% of location revenues and establishes the location as the “go to” place for future visits.

Type: White Paper

Sponsor: Techknow


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great differentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn't hurt either.

Type: Infographic

Sponsor: InMoment


Case Study: Costa Vida Generates 39,866 Public Reviews for 54 Locations in a Six-Month Period Using Opentell™

After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and publicize the customer feedback they were receiving. They found that reviews on other thirdparty review sites were infrequent and not indicative of the actual customer experience at Costa Vida locations.

Type: Case Study

Sponsor: InMoment


From the Pros: 5 Companies With Loyalty Programs That Actually Work

We’ve all heard marketing strategists and brand managers wax poetic about the merits of Starbucks and Panera Bread when it comes to the loyalty game. Who’s making the biggest splash right now? Here, we take a look at five companies with their eyes on the prize.

Type: White Paper

Sponsor: FiveStars Loyalty


Wanna Get Hired? Mobilize Your Job Hunt

You heard that walking into a restaurant and asking for an application is pretty effective. It worked in the past. Heck, it might still work for some operations. But chances are, you’ll have just as much success staying glued to your smartphone. At least that’s what the latest research on mobile job seeking suggests.

Type: Infographic

Sponsor: HotSchedules


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Avanti's Remote Order & Pay Platform

Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.

Type: Brochure

Sponsor: Avanti Commerce Inc.


15 Reasons Your Customers Might Be Jumping Ship

Are you noticing your small business’s foot traffic beginning to dwindle? Are you losing customers who used to be regulars? We know 15 reasons why this may be happening.

Type: White Paper

Sponsor: FiveStars Loyalty


The Why & How of Choosing the Right Restaurant Loyalty Program

Consumers increasingly use mobile devices to make dining decisions. Offering a run of the mill paper loyalty program won’t cut it anymore.

Type: White Paper

Sponsor: FiveStars Loyalty


Counter Intelligence: The Snagajob Industry Hiring Report | Q4 2013

More applications are coming in and younger job seekers are getting back on the hunt. What does this mean for you?

Type: Infographic

Sponsor: Snagajob


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


MP60S: 1080p Sound Bar Demonstration Player

The MP60S provides the absolute lowest cost solution while driving immersive 1080p video and Digital audio for a very high quality Sound Bar Demonstration Kiosk.

Type: Brochure

Sponsor: CE Labs / Cable Electronics


The Ultimate Guide to Customer Loyalty Success

On average, 50%-60% of new customers don't come back. Small businesses aren't the only ones with this problem. Even reputable chains have issues. This is why a focus on customer loyalty is so crucial. Which customers are you focusing on?

Type: Guide

Sponsor: FiveStars Loyalty


Infographic - The Mobile Life

With Apple breaking records and selling over 9 million new iPhones this weekend, there continues to be no doubt that smartphones play an important role in our live

Type: Infographic

Sponsor: SplickIt


Case Study: Sonic Gets Operations Rolling

Sonic, a concept that continues to grow and build, even in years where many other retail businesses are retracting, is well-known for its roller-skating wait sta and great food. When the concept arrived on the scene in Connecticut 3 years...

Type: Case Study

Sponsor: Red Book Connect


5 Customer Loyalty Program Upgrades You Can Implement Today

Turn one-off customers into valuable repeat purchasers beyond the typical "buy 5 get one free."

Type: White Paper

Sponsor: FiveStars Loyalty


Email is Dead: A Simple Guide to Text Message Marketing

Experts agree that loyalty is the most effective and highest return marketing. Loyalty marketing is more relevant today than it has ever been. Loyalty marketing ROI is traditionally driven by increasing visits, spend, and response to promotions

Type: White Paper

Sponsor: FiveStars Loyalty


5 Reasons You Should Be Obsessing Over Customer Loyalty

Stop focusing on getting new customers and realize your existing customers are the ones keeping you in business.

Type: White Paper

Sponsor: FiveStars Loyalty


6 Questions to Ask When Creating a Small Business Marketing Plan

When creating a marketing plan, proper planning is absolutely, 100% essential in order for your promotional campaigns to succeed.

Type: White Paper

Sponsor: FiveStars Loyalty


8 Ways to Keep Your Best Customers Happy and Spending More Money

Let's make sure that those VIP customers, who drive the majority of your revenue, keep coming back and are spending more money at your small business.

Type: White Paper

Sponsor: FiveStars Loyalty


Infographic: What is Your Current Marketing Focus?

Surprising facts about customer loyalty marketing and your small business—you may be leaving revenue on the table.

Type: Infographic

Sponsor: FiveStars Loyalty



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