What if you could reach out to a customer walking by your restaurant at lunch time and invite them in to sample your new summer menu item? Beacons can be powerful tools for reaching the customers who are literally right outside your front door, and getting them through your front door.
How can store managers proactively hit their sales per labor hour targets if they don’t have immediate access to timely and accurate workforce information? Attend this webinar to learn how one retailer dumped their paper time cards and moved to a fully automated workforce management solution.
For many restaurants, having a branded mobile app is fairly new and it is often underutilized or forgotten when planning traditional marketing campaigns. This can cause frustration for customers who expect mobile and online ordering, payment, loyalty programs and promotions to be a fully integrated part of a unified brand experience.
As new technology slowly creeps into the restaurant world, a picture of
the future is emerging. No part of the guest experience will be unchanged,
starting with the way hungry diners choose their destination and extending
all the way through the way they pay their bill — and all points in between.
In the hospitality industry, a paging system is as common as knives and
forks. However, as cell phone technology became widely adopted, the
need for a hybrid paging/texting system emerged, but implementing a
new system or upgrading an existing one can be difficult and costly.
Businesses understand the importance of communicating
with guests. Increase operation efficiency and enhance the
guest experience with guest paging systems in a discreet
manner. Manage guests and deliver the service they need
quickly and directly with notification or message-based
Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.
The basics of delivering a superior customer service experience
haven’t changed: Customers want friendly, fast, knowledgeable
service from a salesperson interested in going the extra mile to
close the deal. But technology has transformed, and, in some
ways, has complicated communication with customers.
The diagram within this download addresses most of the top-level requirements
for a comprehensive Remote Order & Pay or Mobile Commerce
strategy. Some industry segments, e.g. pizza, may have
additional specific requirements. The diagram is presented at
a summary level. View now.
Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...
You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....
The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...
Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.
Saving time and improving efficiency is the mission of Adelo Restaurant Solutions. Intuitive graphical user interfaces, reduced staff training, better financials accountability, tighter inventory control and improved customer satisfaction all contributes to operating efficiencies and empowers entrepreneurs to increase the bottom line.
Management in the restaurant industry isnt just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...
In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following infographic provides a summary of the wait times at casual restaurants and the benefits of using a tablet to seat customers.
We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...
On average, 50%-60% of new customers don't come back. Small businesses aren't the only ones with this problem. Even reputable chains have issues. This is why a focus on customer loyalty is so crucial. Which customers are you focusing on?
Your dealers need every advantage in todays changing environment. Customers have more options and more information than ever before and they expect more. Give your dealers a powerful way to connect with customers using the digital technologies vehicle buyers already know and appreciate.
Sonic, a concept that continues to grow and build, even in years where many other retail businesses are retracting, is well-known for its roller-skating wait sta and great food. When the concept arrived on the scene in Connecticut 3 years...
Experts agree that loyalty is the most effective and highest return marketing. Loyalty marketing is more relevant
today than it has ever been. Loyalty marketing ROI is traditionally driven by
increasing visits, spend, and response to promotions
The explosion in Consumer Generated
Media over the last couple of years means
consumers reliance on word of mouth in
the decision-making process, either from
people they know or online consumers
they dont, has increased significantly
The German Autobahn welcomes many drivers and
is the world`s third longest network of high quality
highways. If you are one of the 500 million travelers
who annually visit these roads, you have surely seen
many Tank & Rast locations.
StatoilHydro is an integrated technology-based international energy company primarily focused on upstream
oil and gas operations. Ranked #70 on the Fortune 500 list StatoilHydro is the 13th largest petroleum company
in the world.
In Belgian Antwerp, Telenet Mobile has introduced
a brand new, highly innovative shopping concept.
Experience is key in the Telenet mobile store. Consumers
can make use of various types of assistance to help them
choose the right communication devices, mobile phone
plans, and accessories.
Looking to maximise its assets at the London shopping
centre, Westfields Brand Partnership Division looked for
a world class digital signage network to complement
the scale of the site and the consistently high number of
domestic and international visitors.
In 2008, KPN knew it was time to change the retail strategy in its KPN
Primafoon stores when the company found itself facing several challenges:
perceived long waiting times in the stores, a low conversion rate, low
revenues per customer and a low in-store representation of the core
customer focus group (25- to 40-years olds).