Live Webinar: How to Use Beacons and Geofencing to Grow Your Restaurant Business

What if you could reach out to a customer walking by your restaurant at lunch time and invite them in to sample your new summer menu item? Beacons can be powerful tools for reaching the customers who are literally right outside your front door, and getting them through your front door.

Type: Webinar

Sponsor: SplickIt


Webinar: Case Study: Control Labor Costs with Latest Cloud Technology

How can store managers proactively hit their sales per labor hour targets if they don’t have immediate access to timely and accurate workforce information? Attend this webinar to learn how one retailer dumped their paper time cards and moved to a fully automated workforce management solution.

Type: Webinar

Sponsor: Kronos Incorporated


Webinar: Branded Restaurant Apps - Integrating Mobile with Traditional Marketing

For many restaurants, having a branded mobile app is fairly new and it is often underutilized or forgotten when planning traditional marketing campaigns. This can cause frustration for customers who expect mobile and online ordering, payment, loyalty programs and promotions to be a fully integrated part of a unified brand experience.

Type: Webinar

Sponsor: SplickIt


Maintaining Customer Trust with Payment Security

Firehouse Subs partners with VendorSafe to help secure customer payment information.

Type: Case Study

Sponsor: Vendor Safe Technologies


Stepping Up the Cool Factor with Integrated Restaurant Technology

A unique Philadelphia eatery is serving a locally sourced, healthy menu via NEXTEP’s Foundation5 technology solution.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Benefits of an Integrated POS Technology Platform

Using a system from one provider leads to better information and integration, improving cost control.

Type: White Paper

Sponsor: NEXTEP SYSTEMS


Frequently Asked Questions about PCI Compliance

When ensuring PCI compliance, learn what pitfalls to avoid, how to get help when it’s needed and what it takes to develop a culture of security.

Type: Guide

Sponsor: Vendor Safe Technologies


Better Guest Experience with Faster Service

Decrease wait time for food delivery and improve service efficiency to enhance the guest experience.

Type: Fact Sheet

Sponsor: Long Range Systems


Grow your business with Table Tracker

Table Tracker is a table location system that identifies where guests are sitting so you can deliver food faster, create a better guest experience and operate more efficiently.

Type: Fact Sheet

Sponsor: Long Range Systems


The Restaurant of the Future: How Technology will Transform the Guest Experience

As new technology slowly creeps into the restaurant world, a picture of the future is emerging. No part of the guest experience will be unchanged, starting with the way hungry diners choose their destination and extending all the way through the way they pay their bill — and all points in between.

Type: White Paper

Sponsor: Long Range Systems


Can you Grow Efficiency and Customer Satisfaction at the Same Time?

Are your customers engaged? Are you connecting with customers through mobile technology? Do you have operational processes that include consumer measurement and marketing capabilities?

Type: White Paper

Sponsor: Long Range Systems


Blending Cell Phones and Guest Pagers: The Evolution of Paging Systems in the Hospitality Industry

In the hospitality industry, a paging system is as common as knives and forks. However, as cell phone technology became widely adopted, the need for a hybrid paging/texting system emerged, but implementing a new system or upgrading an existing one can be difficult and costly.

Type: White Paper

Sponsor: Long Range Systems


Managing the Front Door for a Better Guest Experience

It has been said that restaurants and other customer-service businesses rise and fall on their performance during peak hours – the few hours a day when customers are lined up and waiting.

Type: White Paper

Sponsor: Long Range Systems


Improve the Guest Experience with Guest Paging

Businesses understand the importance of communicating with guests. Increase operation efficiency and enhance the guest experience with guest paging systems in a discreet manner. Manage guests and deliver the service they need quickly and directly with notification or message-based paging system.

Type: Fact Sheet

Sponsor: Long Range Systems


On Cue Turns Wait Time Management into a Well-Oiled Machine

Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.

Type: White Paper

Sponsor: Long Range Systems


Integrated Communication System Transforms Operations: How technology’s impact on customer service affects profits

The basics of delivering a superior customer service experience haven’t changed: Customers want friendly, fast, knowledgeable service from a salesperson interested in going the extra mile to close the deal. But technology has transformed, and, in some ways, has complicated communication with customers.

Type: White Paper

Sponsor: Long Range Systems


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Avanti's Remote Order & Pay Platform

Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.

Type: Brochure

Sponsor: Avanti Commerce Inc.


15 Reasons Your Customers Might Be Jumping Ship

Are you noticing your small business’s foot traffic beginning to dwindle? Are you losing customers who used to be regulars? We know 15 reasons why this may be happening.

Type: White Paper

Sponsor: FiveStars Loyalty


Aldelo POS

Saving time and improving efficiency is the mission of Adelo Restaurant Solutions. Intuitive graphical user interfaces, reduced staff training, better financials accountability, tighter inventory control and improved customer satisfaction all contributes to operating efficiencies and empowers entrepreneurs to increase the bottom line.

Type: Brochure

Sponsor: Compass Point of Sale


The Why & How of Choosing the Right Restaurant Loyalty Program

Consumers increasingly use mobile devices to make dining decisions. Offering a run of the mill paper loyalty program won’t cut it anymore.

Type: White Paper

Sponsor: FiveStars Loyalty


Instant Feedback that Matters

Get real customer reactions to your restaurant before they go with Check Point surveys.

Type: Brochure

Sponsor: Long Range Systems


The Generation With Huge Spending Power

Learn why restaurants need Gen Y-ers and how dismissing them can be fatal to their business.

Type: White Paper

Sponsor: Long Range Systems


Manage your reputation before customers leave

Management in the restaurant industry isn’t just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...

Type: White Paper

Sponsor: Long Range Systems


Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following infographic provides a summary of the wait times at casual restaurants and the benefits of using a tablet to seat customers.

Type: Infographic

Sponsor: Long Range Systems


Counter Intelligence: The Snagajob Industry Hiring Report | Q4 2013

More applications are coming in and younger job seekers are getting back on the hunt. What does this mean for you?

Type: Infographic

Sponsor: Snagajob


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


MP60S: 1080p Sound Bar Demonstration Player

The MP60S provides the absolute lowest cost solution while driving immersive 1080p video and Digital audio for a very high quality Sound Bar Demonstration Kiosk.

Type: Brochure

Sponsor: CE Labs / Cable Electronics


The Ultimate Guide to Customer Loyalty Success

On average, 50%-60% of new customers don't come back. Small businesses aren't the only ones with this problem. Even reputable chains have issues. This is why a focus on customer loyalty is so crucial. Which customers are you focusing on?

Type: Guide

Sponsor: FiveStars Loyalty


Infographic - The Mobile Life

With Apple breaking records and selling over 9 million new iPhones this weekend, there continues to be no doubt that smartphones play an important role in our live

Type: Infographic

Sponsor: SplickIt


Are you giving your dealers the digital marketing advantage?

Your dealers need every advantage in today’s changing environment. Customers have more options and more information than ever before — and they expect more. Give your dealers a powerful way to connect with customers using the digital technologies vehicle buyers already know and appreciate.

Type: Brochure

Sponsor: Wireless Ronin Technologies


Case Study: Sonic Gets Operations Rolling

Sonic, a concept that continues to grow and build, even in years where many other retail businesses are retracting, is well-known for its roller-skating wait sta and great food. When the concept arrived on the scene in Connecticut 3 years...

Type: Case Study

Sponsor: Red Book Connect


5 Customer Loyalty Program Upgrades You Can Implement Today

Turn one-off customers into valuable repeat purchasers beyond the typical "buy 5 get one free."

Type: White Paper

Sponsor: FiveStars Loyalty


Email is Dead: A Simple Guide to Text Message Marketing

Experts agree that loyalty is the most effective and highest return marketing. Loyalty marketing is more relevant today than it has ever been. Loyalty marketing ROI is traditionally driven by increasing visits, spend, and response to promotions

Type: White Paper

Sponsor: FiveStars Loyalty


5 Reasons You Should Be Obsessing Over Customer Loyalty

Stop focusing on getting new customers and realize your existing customers are the ones keeping you in business.

Type: White Paper

Sponsor: FiveStars Loyalty


6 Questions to Ask When Creating a Small Business Marketing Plan

When creating a marketing plan, proper planning is absolutely, 100% essential in order for your promotional campaigns to succeed.

Type: White Paper

Sponsor: FiveStars Loyalty


8 Ways to Keep Your Best Customers Happy and Spending More Money

Let's make sure that those VIP customers, who drive the majority of your revenue, keep coming back and are spending more money at your small business.

Type: White Paper

Sponsor: FiveStars Loyalty


Infographic: What is Your Current Marketing Focus?

Surprising facts about customer loyalty marketing and your small business—you may be leaving revenue on the table.

Type: Infographic

Sponsor: FiveStars Loyalty


10 Ways to Drive Word of Mouth.

The explosion in Consumer Generated Media over the last couple of years means consumers’ reliance on word of mouth in the decision-making process, either from people they know or online consumers they don’t, has increased significantly

Type: White Paper

Sponsor: FiveStars Loyalty


Digital Communication at Your Service on Your Road Trip

The German Autobahn welcomes many drivers and is the world`s third longest network of high quality highways. If you are one of the 500 million travelers who annually visit these roads, you have surely seen many Tank & Rast locations.

Type: Case Study

Sponsor: Scala, Inc.


Scala Inc. Deal with Fortune 500 petroleum Giant StatoilHydro of Norway

StatoilHydro is an integrated technology-based international energy company primarily focused on upstream oil and gas operations. Ranked #70 on the Fortune 500 list StatoilHydro is the 13th largest petroleum company in the world.

Type: White Paper

Sponsor: Scala, Inc.


Innovative Interactive Shopping Experience Boosts Average Order Value in Mobile Phone Store

In Belgian Antwerp, Telenet Mobile has introduced a brand new, highly innovative shopping concept. Experience is key in the Telenet mobile store. Consumers can make use of various types of assistance to help them choose the right communication devices, mobile phone plans, and accessories.

Type: Case Study

Sponsor: Scala, Inc.


Digital signage puts the power into “power shopping”

Looking to maximise its assets at the London shopping centre, Westfield’s Brand Partnership Division looked for a world class digital signage network to complement the scale of the site and the consistently high number of domestic and international visitors.

Type: Case Study

Sponsor: Scala, Inc.


Leading Telecommunications Provider in the Netherlands Increases Sales with Dynamic In-Store Messaging

In 2008, KPN knew it was time to change the retail strategy in its KPN Primafoon stores when the company found itself facing several challenges: perceived long waiting times in the stores, a low conversion rate, low revenues per customer and a low in-store representation of the core customer focus group (25- to 40-years olds).

Type: Case Study

Sponsor: Scala, Inc.


Miele brings its brand to life by placing Scala at the heart of its first Inspirience Centre in Vianen, The Netherlands



Type: Case Study

Sponsor: Scala, Inc.



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