Putting customers in the driver's seat: Which Wich adds drive-thru


Driven by a desire to serve his customers, franchisee adds drive-thru to his fast casual sandwich restaurant.


Schlotzsky's cracks top five in app store restaurant category

Loyalty app is the centerpiece of Schlotzsky's effort to connect with Millennials.

Capriotti's CEO: Franchising an attractive option for those burned in the Great Recession

Morris' passion for Capriotti's food and proven concept took him from franchisee to top exec.

Bread carriers help operators stand out in the crowded sandwich space

Away-from-home sandwich purchases are up because of consumer demand for lower prices, more variety, fresher and healthier items and flexible portions.

Jimmy John's founder a case study in risk-reward

Jimmy John Liautaud offers some advice for franchising during NRA Show panel.

McAlister's Deli unveils new look

The chain's new store design includes a tea bar and has been unveiled at two new locations.

Fast Casual releases 2012 Top 100 Movers & Shakers

The Fast Casual Top 100 Movers & Shakers ranks the top concepts, people, technology, menu and innovation trends that impacted the segment in 2011.

Spicy Pickle growth prospects sweeten for 2011

No longer sour, the chain will open a new prototype location this month.

Thanks, Tyler

As Firehouse Subs continues to grow (407 restaurants and counting), it is imperative that my HQ team assists our franchisees in their efforts to establish and improve upon the “Firehouse culture” that makes us so successful. With that in mind,...

Opinion: Great expectations in customer service

Penn Station president Craig Dunway discusses the issues that make customer service a win or lose proposition.

McAlister’s Deli founders find second-time success

Nine years after the sale of McAlister's Deli, the Newcomb family gains ground with Newk's Express Café.

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The New Miami Subs Grill announces franchise partner

The New Miami Subs Grill announced the addition of Primos Group LLC as a new franchise group to open three Miami-area locations. All of the planned locations to be opened by Primos Group will be open 24 hours, feature breakfast...

Breakfast sandwich offerings on the rise

According to market research firm Technomic, breakfast sandwich appearances on chain restaurant menus increased 8.1 percent during the early part of the year as compared to last year. Technomic's MenuMonitor service pulled this data from the menus of the top...

Foodservice research firm finds sandwich concepts are popular

Sandleman & Associates, a California-based foodservice consumer research firm, has named its 2012 "Fast-Food Awards of Excellence" winners. According to the firm's research, fast casual brands ranked high among the best rated and fastest growing concepts. The 2012 Top 10...

Panera emerges as consumers' favorite sandwich chain

Panera Bread topped the list of Americans' favorite sandwich chains, according to a national study from customer intelligence solution provider Market Force. Panera was voted No.

Quiznos names president of international business to grow brand

Quiznos today announced the appointment of Kenneth Cutshaw as the company's new president of International. Cutshaw most recently served as executive vice president and chief legal officer of Cajun Operating Company based in Atlanta, where he was responsible for the...

Jersey Mike's named Official Sandwich of All American Games

Jersey Mike's Subs and All American Games, a premier youth sports marketing and management company, have announced a multiplatform partnership that makes Jersey Mike's an official partner and "Official Sandwich" of All American Games' properties, including the U.S. Army All-American...

Quiznos continues Latin America expansion

With the opening of its fifth Quiznos Sub restaurant in the Dominican Republic, QSR International continues its aggressive expansion into Latin America and the Caribbean, where it now has 124 total restaurants operating in 14 countries. The Dominican Republic restaurant opened on Aug.

Charley's Grilled Subs ready for South Korea debut

Charley's Grilled Subs is continuing its global expansion with its newest location in South Korea set to open on Sept. 14.

Capriotti's expands to Cedar Rapids

Capriotti’s Sandwich Shop is continuing its growth in Iowa with the opening of its second location there. Cedar Rapids will be the newest addition to the national franchise, which is now operating in 12 states. Staying true to the 36...

Quiznos names new CEO, CMO

Quiznos has announced the appointment of Stuart K. Mathis as the company's new president and chief executive officer, effective July 30, 2012.

Togo's opens in Tracy, Calif.

Togo’s Eateries Inc. has announced the opening of its newest location in Tracy, Calif.

McAlister's Deli continues free tea promotion

McAlister’s Deli is holding its annual Free Tea Day on July 26. Guests who visit any of the participating McAlister’s Deli locations will get a free 32-ounce, signature McAlister’s Famous Sweet Tea. No coupon is required and no purchase is...

Firehouse Subs pork & slaw sandwich launches nationally

Based on consumer demand, Firehouse Subs has announced the national launch of its King's Hawaiian Pork & Slaw sandwich.

Togo's opens in Arizona

Togo’s Eateries, Inc. has announced the opening of its newest restaurant in Gilbert, Ariz. To celebrate Togo’s arrival in Arizona, two Gilbert customers will win free sandwiches for one year.

Togo's signs 10 new agreements in the West

Togo's Eateries Inc. has signed 10 agreements for new restaurants in California, Nevada and Oregon.

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