With guest frequency below where he wants it to be, Fazoli's CEO Carl Howard asked his customers what it would take to get them in the door more often. The result is a revamped menu and service that looks more like casual dining than fast casual.
Tour prospective sites in order from worst to best, which will allow you to become more confident, ask better questions and be more in control of the leasing process.
Marriott transformed its Courtyard food and beverage offerings away from the traditional buffet into a new fast casual format, resulting in a 27-percent jump in guests' intent to recommend and return.
Engaging digital signage can be a key differentiator in the customer experience by educating guests about menu items, driving craving, reducing perceived wait times, and more.
Leading restaurant brands are growing their top line with off-premise sales while shrinking real estate costs – resulting in better revenue per square foot and profitability.
Getting boots on the ground to narrow down an ideal location is important.
Bo's Steak & Grill features a backyard barbecue theme, with country music, denim and red solo cups.
The store layout is dominated by ordering, order pick-up and wait-area seating.
For all it endures, a counter has to be tough, but durability often comes at a cost.
Starbucks recently opened its first company-owned store at Walt Disney World Resort in Orlando, Fla. According to the company’s blog, the new store features a distinctive design headed by Senior Designer David Daniels.
Starbucks opened in Disneyland in Anaheim, Calif., in March.