Three Ways Hiring Technology Can Streamline Your Process

One of the hardest parts of owning a business is finding, and keeping, good employees. Incorporating hiring technology can help simplify this process.

Type: White Paper

Sponsor: Snagajob


Cloud-based POS Systems: Helping CherryBerry Achieve Sweet Success

Vivonet's cloud-based point of sale system helps a fast-growing yogurt chain take care of business.

Type: Case Study

Sponsor: Vivonet


Profitable Restaurants Turn More Tables

For fast casual operators, simplifying the process of delivering food can lead to happier customers and increased profits.

Type: Guide

Sponsor: Long Range Systems


Jack in the Box Seeds Markets for Growth

Franchisees can leverage unique brand equities, proven results and their local expertise to create cost effective growth opportunities,

Type: White Paper

Sponsor: Jack In The Box


Employee Verification Software Minimizes Liability for Restaurants

Background checks, I-9 verifications and work opportunity tax credits all can be performed using software, streamlining the hiring process and ensuring regulatory compliance.

Type: White Paper

Sponsor: WyckWyre


Integrating POS Systems with Mobile Payments

Implementing a mobile payments solution doesn't have to be expensive. In this free guide, learn best practices for integrating mobile payments, how to calculate ROI and understand PCI requirements.

Type: Guide

Sponsor: Leapfrog POS


Purchasing the Right POS System

This all-new guide will help you make the right decision when buying or upgrading a POS system.

Type: Guide

Sponsor: Granbury Restaurant Solutions


2009 Fast Casual Restaurant Top 100 Movers & Shakers

As for most industry watchers, culminating the very best of the breed in a fast-growing segment is often a difficult task. With more than 600 fast casual concepts in the $580 billion restaurant industry, paring the list down to just...

Type: Guide

Sponsor: FastCasual.com


Webinar: Turning Servers into Sellers - Increase Sales and Profits with Salesmanship Training

An effective salesmanship training program can help offset declining customer counts and sales. Suggestive selling, add-on selling and up-selling of high profit menu items can add 5% to 10% to your check average.

Type: Webinar

Sponsor: North America Pizza & Ice Cream Show


Employee Screening: Finding the Right Employees

Having good employees makes the difference between a good business and great business, but the employee-selection process can be loaded with challenges. This special report, sponsored by College Station, Texas-based iiX Employment Screening Services, will highlight the services available for hiring and retaining quality employees.

Type: Special Report

Sponsor: iiX Employment Screening Services


Better Guest Experience with Faster Service

Decrease wait time for food delivery and improve service efficiency to enhance the guest experience.

Type: Fact Sheet

Sponsor: Long Range Systems


Grow your business with Table Tracker

Table Tracker is a table location system that identifies where guests are sitting so you can deliver food faster, create a better guest experience and operate more efficiently.

Type: Fact Sheet

Sponsor: Long Range Systems


The Restaurant of the Future: How Technology will Transform the Guest Experience

As new technology slowly creeps into the restaurant world, a picture of the future is emerging. No part of the guest experience will be unchanged, starting with the way hungry diners choose their destination and extending all the way through the way they pay their bill — and all points in between.

Type: White Paper

Sponsor: Long Range Systems


Can you Grow Efficiency and Customer Satisfaction at the Same Time?

Are your customers engaged? Are you connecting with customers through mobile technology? Do you have operational processes that include consumer measurement and marketing capabilities?

Type: White Paper

Sponsor: Long Range Systems


Blending Cell Phones and Guest Pagers: The Evolution of Paging Systems in the Hospitality Industry

In the hospitality industry, a paging system is as common as knives and forks. However, as cell phone technology became widely adopted, the need for a hybrid paging/texting system emerged, but implementing a new system or upgrading an existing one can be difficult and costly.

Type: White Paper

Sponsor: Long Range Systems


Managing the Front Door for a Better Guest Experience

It has been said that restaurants and other customer-service businesses rise and fall on their performance during peak hours – the few hours a day when customers are lined up and waiting.

Type: White Paper

Sponsor: Long Range Systems


Improve the Guest Experience with Guest Paging

Businesses understand the importance of communicating with guests. Increase operation efficiency and enhance the guest experience with guest paging systems in a discreet manner. Manage guests and deliver the service they need quickly and directly with notification or message-based paging system.

Type: Fact Sheet

Sponsor: Long Range Systems


On Cue Turns Wait Time Management into a Well-Oiled Machine

Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.

Type: White Paper

Sponsor: Long Range Systems


Integrated Communication System Transforms Operations: How technology’s impact on customer service affects profits

The basics of delivering a superior customer service experience haven’t changed: Customers want friendly, fast, knowledgeable service from a salesperson interested in going the extra mile to close the deal. But technology has transformed, and, in some ways, has complicated communication with customers.

Type: White Paper

Sponsor: Long Range Systems


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Empathica Consumer Insights Panel: Analysis of U.S. Consumer Feedback Behaviors

The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500 U.S. consumers, evaluating consumer perceptions on topics ranging from customer feedback behaviors to the use of technology in retail shopping experiences.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Socialize Your Guest Experience in 3 Steps

To get in front of these consumer trends, brands need to move beyond “viewing” guest feedback and evolve their guest experience management programs into Social CEM (Customer Management Solutions) solutions that drive action and encourage positive staff behaviors.

Type: White Paper

Sponsor: InMoment


The Three Ways Today’s Review Sites are Failing Brands

Online reputation has always been important for brands – and this is even more critical in the social media age. In fact, according to Forbes1, a brand’s reputation was recognized as the number one driver for business value.

Type: White Paper

Sponsor: InMoment


Customer Reviews:Retaining Integrity& Realizing Value

Online review sites are valuable resources for customers and corporations alike, but there’s a dark cloud that’s been looming over them since their inception: fraud.

Type: White Paper

Sponsor: InMoment


Instant Feedback that Matters

Get real customer reactions to your restaurant before they go with Check Point surveys.

Type: Brochure

Sponsor: Long Range Systems


The Generation With Huge Spending Power

Learn why restaurants need Gen Y-ers and how dismissing them can be fatal to their business.

Type: White Paper

Sponsor: Long Range Systems


Manage your reputation before customers leave

Management in the restaurant industry isn’t just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...

Type: White Paper

Sponsor: Long Range Systems


Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following infographic provides a summary of the wait times at casual restaurants and the benefits of using a tablet to seat customers.

Type: Infographic

Sponsor: Long Range Systems


Infographic: Job Seeker Restaurant Survey

Fifty-two percent of job seekers, who have held a restaurant position, have been in the industry for three years or longer. So why is turnover a struggle for many employers?

Type: Infographic

Sponsor: Snagajob


Training Reimagined: A Powerful New Way to Make Sales Associates More Effective in an Omnichannel World

In today’s omnichannel retail environment, sales associates are not expected to be product information libraries, but are viewed as facilitators that help customers get what they want — whether it’s information, products or services.

Type: White Paper

Sponsor: Wireless Ronin Technologies


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Case Study: Speeding Up Food Delivery

Table Tracker helped Jason’s Deli shave one whole minute off food deliveries. Read this case study to learn how.

Type: Case Study

Sponsor: Long Range Systems


The Mobile Social Network

Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.

Type: White Paper

Sponsor: PeopleMatter


Turnover's Top Five Most Wanted

Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 1

Just fill out the form to access ‘Part 1’ of our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the basics of hourly workforce communication, including: -Where communication breaks down -Who all’s in the conversation -What everyone’s saying -How they’re getting the message across

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 3

Just fill out the form to access ‘Part 3’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you nine compliance best practices to stay on top of federal, industry and state regulations...

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 4

Just fill out the form to access ‘Part 4’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...

Type: White Paper

Sponsor: PeopleMatter


Integrated Talent Management System Map

Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...

Type: Infographic

Sponsor: PeopleMatter


Sche-DUEL: Automated vs Manual Scheduling

Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method — automated or manual — wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...

Type: Infographic

Sponsor: PeopleMatter


Stand Off at the Turnover Corral: The Latest Look at Turnover in the Wild, Wild Service Industry

Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to: Increase retention 325% Improve employee and managerial engagement Optimize operations with technology

Type: Infographic

Sponsor: PeopleMatter


Workforce Management Derailed

Discover the ‘disconnect’ in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs can’t optimize their business because of it; and how an integrated platform can help you see: -40%...

Type: Presentation

Sponsor: PeopleMatter


Anatomy of a Paper Schedule

Are your labor-management practices 'inferior' to the competition's? Manual methods not making the 'cut' for your hourly workforce? Dissect inefficient paper processes, and discover the 'superior' scheduling solution that can: -Reduce overtime 21% -Increase productivity 63% -Increase efficiency 35% Ace...

Type: Presentation

Sponsor: PeopleMatter


Punchh Case Study: Burger Life

Dave Goodwin, Managing Partner of Restaurant Management Group LLC, describes his experience with the Punchh loyalty program, "For the past six years, we've had great success with our customer loyalty program implemented at our casual concept, Marketplace Grill. In that time, we've given away nearly $600,000 in rewards to good customers."

Type: Case Study

Sponsor: Punchh


Case Study: Apple Sauce, Inc.

Manual tracking, screening and onboarding methods produced disjointed hiring practices for Apple Sauce, Inc. — a major franchisee of Applebee’s Neighborhood Bar and Grill. Decentralized data-management cost the company time, money and compliance.

Type: Case Study

Sponsor: PeopleMatter


MP700 IP Digital Media Player

Compact and durable media player capable of true high definition 1080p playback and multi-layering.

Type: Brochure

Sponsor: CE Labs / Cable Electronics


Call Centers: Excellent Investment, Endless Possibilities

Restaurant operations today are faced with tough issues: keeping customers satisfied in a competitive marketplace, reducing costs through greater efficiency, and finding new ways to grow their business. Many concepts are turning to call centers as a way to better manage their order taking process, freeing them to focus on their business.

Type: White Paper

Sponsor: Granbury Restaurant Solutions


The Newk’s Express Way to Labor Cost Control

Newk’s was challenged with disparate and cumbersome processes to create schedules that took an exceedingly long time and resulted in scheduling errors. Additionally, the team had no corporate-level visibility from a reporting and management perspective. Read this case study from...

Type: Case Study

Sponsor: HotSchedules



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