As for most industry watchers, culminating the very best of the breed in a fast-growing segment is often a difficult task. With more than 600 fast casual concepts in the $580 billion restaurant industry, paring the list down to just...
An effective salesmanship training program can help offset declining customer counts and sales. Suggestive selling, add-on selling and up-selling of high profit menu items can add 5% to 10% to your check average.
Having good employees makes the difference between a good business and great business, but the employee-selection process can be loaded with challenges. This special report, sponsored by College Station, Texas-based iiX Employment Screening Services, will highlight the services available for hiring and retaining quality employees.
As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over
the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare
brands and prices, read reviews and feedback, and share customer experiences via social media channels.
You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience
data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well.
Fortunately, that just means the power to control your data lies within your organization.
The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500
U.S. consumers, evaluating consumer perceptions on topics ranging from customer
feedback behaviors to the use of technology in retail shopping experiences.
To get in front of these consumer
trends, brands need to move beyond
“viewing” guest feedback and evolve
their guest experience management
programs into Social CEM (Customer
Management Solutions) solutions
that drive action and encourage
positive staff behaviors.
Online reputation has always been important for
brands – and this is even more critical in the social
media age. In fact, according to Forbes1, a brand’s
reputation was recognized as the number one
driver for business value.
Management in the restaurant industry isnt just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...
In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following infographic provides a summary of the wait times at casual restaurants and the benefits of using a tablet to seat customers.
In todays omnichannel retail environment, sales associates are
not expected to be product information libraries, but are viewed as
facilitators that help customers get what they want whether its
information, products or services.
We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...
What are the elements of great customer service? Reasonable people can agree
on some qualities: attention to customer needs, a willingness to go the extra mile,
standing behind the product and service with a bright smile. All of the above play
into an overall impression.
BBRG was an early adopter of paging systems because their focus has always been to provide unsurpassed customer service and high quality food. Any customer-facing, new technology had to fit with the personal atmosphere BBRG promoted in all of their...
As guests arrived to the Loveland Breakfast Club, their names were entered on a waiting list, and they waited for their name to be called; sometimes as long as 45 minutes. As the waiting area filled up, customers would often...
In the hospitality industry, a paging system is as common as knives and forks. However,
as cell phone technology became widely adopted, the need for a hybrid paging/texting
system emerged, but implementing a new system or upgrading an existing one can be difficult
Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.
Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.
Just fill out the form to access Part 1 of our four-part eBook, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well break down the basics of hourly workforce communication, including:
-Where communication breaks down
-Who alls in the conversation
-What everyones saying
-How theyre getting the message across
Just fill out the form to access Part 3 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you nine compliance best practices to stay on top of federal, industry and state regulations...
Just fill out the form to access Part 4 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...
Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...
Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method automated or manual wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...
Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to:
Increase retention 325%
Improve employee and managerial engagement
Optimize operations with technology
Discover the disconnect in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs cant optimize their business because of it; and how an integrated platform can help you see: -40%...
Are your labor-management practices 'inferior' to the competition's? Manual methods not making the 'cut' for your hourly workforce? Dissect inefficient paper processes, and discover the 'superior' scheduling solution that can: -Reduce overtime 21% -Increase productivity 63% -Increase efficiency 35% Ace...
Dave Goodwin, Managing Partner of Restaurant Management Group LLC, describes his experience with the Punchh loyalty program, "For the past six years, we've had great success with our customer loyalty program implemented at our casual concept, Marketplace Grill. In that time, we've given away nearly $600,000 in rewards to good customers."
Manual tracking, screening and onboarding methods
produced disjointed hiring practices for Apple Sauce, Inc.
a major franchisee of Applebees Neighborhood Bar and
Grill. Decentralized data-management cost the company
time, money and compliance.
Restaurant operations today are faced with tough issues: keeping customers satisfied in a competitive marketplace, reducing costs through greater efficiency, and finding new ways to grow their business. Many concepts are turning to call centers as a way to better manage their order taking process, freeing them to focus on their business.
Newks was challenged with disparate and cumbersome processes to create schedules that took an exceedingly long time and resulted in scheduling errors. Additionally, the team had no corporate-level visibility from a reporting and management perspective. Read this case study from...
In this session from the 2011 Fast Casual Executive Summit, attendees heard from operators large and small about the ways they are growing sales, integrating creative marketing techniques and (re)shaping the industry. Its about who you know and what they know, and the strategies each one has put in place to drive growth and sales success.
In the 2011 Fast Casual Executive Summit opening keynote, Suzy Badaracco, toxicologist, chef, dietician and founder of Culinary Tides, discusses the latest in menu and flavor trends covering health, consumers and legislation, and how operators can respond to each.
Consumer interest in sustainability has increased over the past several years; however, a disconnect between the consumer and the menu. In this presentation from the 2011 Fast Casual Executive Summit, the panel looked to bridge the gap between menu items...
Whether you're dealing with Baby Boomers, Generation X or Generation Y, the fast casual workforce is as diverse as ever, and so is how they access information. In today's mobile environment, clear and concise communication is key to the engagement...