HMSHost adds two execs to support development efforts

HMSHost has appointed Stephanie Havard as EVP of Restaurant Development, overseeing strategic investment, concept development and design and construction; and Derryl Benton has been named as EVP of Business Development, overseeing and extending industry contracts. Both roles will report to...

FEATURES


Want to influence customers? Listen up, say marketing experts

Listening to customers can yield key insights into what customers like, what they don't like, what's working and what's not. Those insights yield actionable intelligence that can be used to shape messages and strategy.

Eliminate complacency to build a thriving enterprise

People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.

Panera, Chipotle set sustainability standards by starting small, thinking big

The biggest opportunities to save come with packaging and waste initiatives.

Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

Restaurant operators are paying their employees more now than they were last year.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Firehouse CEO: Restaurant industry dealing with unprecedented headwinds

Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.

Fast casual execs weigh successes and failures of QSR segment

Despite a few notable bright spots -- Wendy's, Domino's -- most observers agree that the QSR segment is in trouble. What are the lessons and opportunities for the fast casual segment?

Deliver more than food; deliver an experience

Lean on your supply chain partners to innovate for you; they have resources and answers.

Uber's move into foodservice showcases importance of convenience

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

Identifying best practices for restaurant site selection

Getting boots on the ground to narrow down an ideal location is important.

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NEWS


Consolidated Concepts adds two senior supply chain executives

Wade Winters is joining Consolidated Concepts as vice president of Supply Chain, and Joni Miller is joining as director of Supply Chain.

Int'l Franchise Association, Cyber Security Alliance caution franchisees about cybersecurity

International Franchise Association and the National Cyber Security Alliance will create materials to support a culture of cybersecurity.

HR director provides tips for discrimination claims

Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility of discrimination suits

'Discover Fresh' campaign includes new leadership hires, messaging

The campaign, which involves corporate and restaurant-level changes, supports Garden Fresh's commitment to farm-fresh food and made-from-scratch menu items.

Chipotle's strong showing demonstrates fast food 'out of touch' with consumers, says Ells

The 20-something brand has demonstrated it can spend more on ingredients, charge a fair price and generate outstanding business results, the co-CEO says.

Starbucks set to roll out mobile ordering in 2015

Starbucks will roll out mobile order and pay across the US in 2015, according to a statement for the coffee giant.

Pay increases, dress code updates in the works for Starbucks partners

In a letter to Starbucks partners in the US, COO Troy Alstead outlined a number of personnel policy updates and perks that will take effect over the next several months.

Midsized business owners cite government regulations as top concern

A new study by research group ADP Research Institute reveals a gap in confidence for midsized businesses when it comes to the US economy. The study found that while only 15 percent of midsized businesses are confident that the US...

Restaurant Finance Monitor’s finance and development conference headed to Vegas

The Restaurant Finance Monitor's annual Restaurant Finance & Development Conference will be held Nov.

SpeedLine launches LiveMaps feature for delivery software

Profitable delivery is the focus of a new software release this week from SpeedLine Solutions. "The drive is often the biggest variable in the profitability of restaurant delivery," Marketing Manager Jennifer Wiebe said in a news release. "Until now, it's...

Long Range Systems adds new chief revenue officer

Long Range Systems has named Dan Murphy as chief revenue officer. In this role, Murphy will oversee the company's US-based sales team as well as develop the domestic dealer and reseller channels in key sales verticals. Murphy most recently served...

Earl of Sandwich CEO Heeley makes jump to Veggie Grill

Heeley has also served in top posts at Au Bon Pain and Baja Fresh.

Heartland Payment Systems hosting CEO roundtable at Fast Casual Exec Summit

A quartet of C-suite executives from the fast casual segment will participate in a roundtable Oct. 14 in Denver as part of the annual Fast Casual Executive Summit.

WorkPlace Impact adds restaurant brands to portfolio

WorkPlace Impact, a marketing company that targets consumers directly at work, has added restaurant clients to its portfolio. According to a news release, Subway and Buffalo Wild Wings are among several other chains that are now accessing WPI's permission-based network,...

Some LA area eateries adding 3% surcharge to cover insurance costs

The restaurant owners say the surcharge isn't meant to make a political point, but is simply a way to cover the cost of healthcare for employees while negotiating razor-thin profit margins.

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You can't escape the daily operational challenges that come with managing a restaurant. Whether your biggest challenges come from the front-of-house or back-of-house, you'll find resources here to help you manage them.