No traffic, no problem: Starbucks plans to take the coffee to the customer in 2015

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Consumers are staying away from brick and mortar stores in favor of online shopping, slowing traffic growth in Starbucks' stores. Starbucks is navigating the trend by adding mobile order and pay, and launching delivery.

FEATURES


Four reasons digital screens are more than menu boards

Engaging digital signage can be a key differentiator in the customer experience by educating guests about menu items, driving craving, reducing perceived wait times, and more.

People don’t just leave bad managers...They also leave bad schedules

Mobile tools help your team plan ahead, and when the schedule finds its way to mobile phones, you can kiss the 'I didn’t know' excuse goodbye.

Want to influence customers? Listen up, say marketing experts

Listening to customers can yield key insights into what customers like, what they don't like, what's working and what's not. Those insights yield actionable intelligence that can be used to shape messages and strategy.

Eliminate complacency to build a thriving enterprise

People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.

Panera, Chipotle set sustainability standards by starting small, thinking big

The biggest opportunities to save come with packaging and waste initiatives.

Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

Restaurant operators are paying their employees more now than they were last year.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Firehouse CEO: Restaurant industry dealing with unprecedented headwinds

Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.

Fast casual execs weigh successes and failures of QSR segment

Despite a few notable bright spots -- Wendy's, Domino's -- most observers agree that the QSR segment is in trouble. What are the lessons and opportunities for the fast casual segment?

Tiny stores make me happy: Tracking revenue per square foot

Leading restaurant brands are growing their top line with off-premise sales while shrinking real estate costs – resulting in better revenue per square foot and profitability.

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NEWS


NRA: Restaurant Performance Index showed moderate decline in September

Restaurant operators are unimpressed about the direction of the economy.

sweetFrog names new CMO

Matt Smith will lead planning, development, implementation and measurement of all sweetFrog marketing strategies, marketing communications, and public relations activities.

Sales up, margins down as Panera continues 2.0 transformation

Comps for company stores increased 2.1 percent and 0.7 percent for franchise stores while margins declined 2 percent due to food costs and costs related to Panera's 2.0 initiative.

Majority of middle market execs have positive business outlook

According to CIT Group’s newly-released and third annual Voice of the Middle Market study, a majority of middle market execs have a positive outlook for their businesses, with 63 percent indicating that their companies are better off today than last...

Casio teams up with MicroSale for Android POS app

Casio America Inc. recently announced its partnership with MicroSale to create TabPOS, an app for its Android-based POS systems.

National Restaurant Association adds of SVP of Strategic Alliances

The National Restaurant Association today announced the hiring of Jeffrey Calore as senior vice president of Strategic Alliances.

ReadyTouch names new VP Sales & Marketing

Palo Alto, California software company ReadyTouch announced the appointment of Debbie Richards Novograd as vice president of Sales and Marketing.

Delivery startups targeting fast food crowd

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area, and they’re calling themselves a "healthy replacement for fast food." Bloomberg Businessweek featured some of these companies recently, including Sprig Inc., Munchery Inc.

HMSHost adds two execs to support development efforts

HMSHost has appointed Stephanie Havard as EVP of Restaurant Development, overseeing strategic investment, concept development and design and construction; and Derryl Benton has been named as EVP of Business Development, overseeing and extending industry contracts. Both roles will report to...

Consolidated Concepts adds two senior supply chain executives

Wade Winters is joining Consolidated Concepts as vice president of Supply Chain, and Joni Miller is joining as director of Supply Chain.

Int'l Franchise Association, Cyber Security Alliance caution franchisees about cybersecurity

International Franchise Association and the National Cyber Security Alliance will create materials to support a culture of cybersecurity.

HR director provides tips for discrimination claims

Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility of discrimination suits

'Discover Fresh' campaign includes new leadership hires, messaging

The campaign, which involves corporate and restaurant-level changes, supports Garden Fresh's commitment to farm-fresh food and made-from-scratch menu items.

Chipotle's strong showing demonstrates fast food 'out of touch' with consumers, says Ells

The 20-something brand has demonstrated it can spend more on ingredients, charge a fair price and generate outstanding business results, the co-CEO says.

Starbucks set to roll out mobile ordering in 2015

Starbucks will roll out mobile order and pay across the US in 2015, according to a statement for the coffee giant.

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You can't escape the daily operational challenges that come with managing a restaurant. Whether your biggest challenges come from the front-of-house or back-of-house, you'll find resources here to help you manage them.