Uncle Maddio's new IT strategy includes loyalty, ordering and security

Uncle Maddio's Pizza Joint will launch a new IT strategy in Q1 aimed at improving customer engagement and franchisee satisfaction.

FEATURES


Rearview 2014: Mobile helps brands reduce friction, stay connected

Mobile technology helped brands reduce friction and connect with customers in 2014.

Digital strategy produces 119% jump in Tijuana Flats' online ordering

A simplified website, local SEO optimization, Pandora ads and special events for bloggers helped lift sales and drive traffic to Tijuana Flats stores.

Online ordering provides the holy grail of customer-level data

Even for brands in which digital ordering represents a small percentage, its search traffic and order traffic represents a meaningful sample size from which brands can glean valuable insights.

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

#CONNECTsummit14: Smartphones are 'remote control for life'

Smartphones are the "remote control for life," especially for Millennials.

Summit will help fast casual restaurants 'think mobile first'

CONNECT Mobile Innovation Summit coming up Aug. 18-20 will feature the CEOs of Firehouse Subs and McAlister's Deli.

The importance of online ordering when it comes to catering

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

Teaching in-store and digital ordering to play nice

One of the leading brands is on its way to a digital ordering majority. Is your brand ready to handle the demand from outside your walls?

New beverages, food give Starbucks a lift in Q3

Food sales drove two points of comp growth in the U.S., and the breakfast sandwich platform surged 40 percent.

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NEWS


OrderUp adds AOL veteran to executive team

Baltimore-based OrderUp has hired former AOL SVP of Corporate Development Michael Smith as its new VP of Corporate and Business Development. The move will support OrderUp's growth. According to a news release, OrderUp's order and delivery volume has recently increased...

ChowNow adds Apple Pay platform

Company claims to be the first online ordering system to offer the new payment technology.

Kneaders launches new ordering platform

The new ordering platform from Olo features order ahead, customizable catering options and group ordering.

CARDFREE rolls out next-gen order-ahead product

CARDFREE Inc., a mobile commerce provider, has launched its next generation order-ahead product and has also signed a patent license with Ameranth Inc., which provides web and wireless data synchronization. According to a news release, the patent license enables CARDFREE...

Tablets improve table turns by 30 percent for Genghis Grill

Guests can browse full menus with photos, place orders, pay their bill and play a wide variety of games.

Jamba Juice adds electronic gift card

Customers can customize a digital design, personalize a message and digital share a Jamba eGifting electronic gift card.

Maui Wowi Hawaiian rolls out Cyber Monday deal

Customers who order online using the promo code "CYBER" will get nearly half off.

ChowNow partners with Yelp for online ordering

Online ordering and marketing platform ChowNow now integrates with the Yelp Transaction Platform to allow restaurants to take orders directly from their Yelp business page.

Newk’s Eatery launches online ordering

Guests can now place their orders online, then pick up at Newk's Grab N'Go entrances.

Dickey's ramping up holiday offerings with online ordering

The day before Thanksgiving is the biggest sales day of the year for Dickey's, with a more than 80 percent increase for the 2013 holiday season.

Native Foods Cafe offering meatless Thanksgiving meals

Vegan concept, Native Foods Café is taking online orders now for its Native Wellington, a meatless take on the traditional Beef Wellington, available for pick-up at all locations through Nov. 26.

ToGoTechnologies certifies printer for restaurant mobile ordering solution

ToGoTechnologies, a provider of e-commerce solutions, announced it has certified the Epson OmniLink TM-T88V-i smart printer for its mobile and online ordering solution. According to a news release, ToGo’s solution leverages Epson’s ePOS-print and Server Direct Print technologies to create...

No traffic, no problem: Starbucks plans to take the coffee to the customer in 2015

Consumers are staying away from brick and mortar stores in favor of online shopping, slowing traffic growth in Starbucks' stores. Starbucks is navigating the trend by adding mobile order and pay, and launching delivery.

Wix.com acquires OpenRest

OpenRest's integration into the Wix platform will enable restaurant owners to take orders directly from their Wix websites and native mobile apps.

GrubHub data reveals gender differences in takeout ordering patterns

The findings of a recent analysis of a year's worth of GrubHub data reveals differences in what, when and where men and women order takeout.

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Online ordering has grown exponentially in recent years as consumers increasingly turn to their mobile devices and computers for quick, convenient order placing. Larger chains are starting to see digital sales reach 40-plus percent and are pushing the ever-changing platform through various promotions.