No traffic, no problem: Starbucks plans to take the coffee to the customer in 2015

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Consumers are staying away from brick and mortar stores in favor of online shopping, slowing traffic growth in Starbucks' stores. Starbucks is navigating the trend by adding mobile order and pay, and launching delivery.

FEATURES


Online ordering provides the holy grail of customer-level data

Even for brands in which digital ordering represents a small percentage, its search traffic and order traffic represents a meaningful sample size from which brands can glean valuable insights.

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

#CONNECTsummit14: Smartphones are 'remote control for life'

Smartphones are the "remote control for life," especially for Millennials.

Summit will help fast casual restaurants 'think mobile first'

CONNECT Mobile Innovation Summit coming up Aug. 18-20 will feature the CEOs of Firehouse Subs and McAlister's Deli.

The importance of online ordering when it comes to catering

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

Teaching in-store and digital ordering to play nice

One of the leading brands is on its way to a digital ordering majority. Is your brand ready to handle the demand from outside your walls?

New beverages, food give Starbucks a lift in Q3

Food sales drove two points of comp growth in the U.S., and the breakfast sandwich platform surged 40 percent.

Check out Panera To You

The store layout is dominated by ordering, order pick-up and wait-area seating.

Schlotzsky's cracks top five in app store restaurant category

Loyalty app is the centerpiece of Schlotzsky's effort to connect with Millennials.

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NEWS


Wix.com acquires OpenRest

OpenRest's integration into the Wix platform will enable restaurant owners to take orders directly from their Wix websites and native mobile apps.

GrubHub data reveals gender differences in takeout ordering patterns

The findings of a recent analysis of a year's worth of GrubHub data reveals differences in what, when and where men and women order takeout.

YP teams up with GrubHub

Partnership will add online and mobile ordering to YP's local search.

Heartland adds mobile and online ordering solution

Heartland Payment has introduced a mobile and online ordering solution for restaurants. The solution, called Heartland Mobile and Online Ordering, was released in partnership with ToGoTechnologies. "Restaurants are looking for a competitive mobile ordering solution that will match the functionality...

Beanstalk Data announces strategic partnership with Olo

The partnership brings together Beanstalk's SaaS platform and Olo's digital ordering.

Panda Express launches online group ordering app

Panda Express is launching an online group ordering platform that allows multiple people to order from separate devices.

Revention releases new online ordering platform

Revention Inc. announced the release of HungerRush Version 3.2 online ordering solution, which includes the Mobile Ready ordering platform.

Clorder launches online ordering site to help restaurants raise charitable donations

Clorder Inc., a developer of cloud-based food ordering solutions, has launched a new website that helps raise funds for charities from placing restaurant orders online.

Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

Former Jimmy John's CEO launching location aware mobile ordering platform

Gregg Majewski, former CEO of Jimmy John's, announced today that he is launching Qmyfood, a mobile ordering platform which features location aware technology. According to a company press release, Qmyfood grew out of Majewski's frustration as a restaurant operator with...

More consumers opting for takeout meals over hotel room service

Recent data from PFK Hospitality Research shows that hotel room service revenues fell 9.5 percent from 2007 to 2012, with some hotels discontinuing operations altogether. At the same time, takeout orders to hotels are growing exponentially, according to GrubHub Inc....

Granbury Solutions to hold online and mobile ordering webinar

Granbury Solutions will host a live webinar titled, "5 Easy Steps to Profit-Maximized Online and Mobile Ordering," on July 23, from 10 a.m. and 3 p.m.

NetWaiter adds birthday messaging feature for online orders

NetWaiter, an online ordering service for restaurants, announced it has added a "Happy Birthday" messaging feature, offering restaurants the ability to send customers a tailored promotion for their celebrations.

Lavu adds multiple payment, other options to online ordering application

Lavu Inc. recently announced the addition of several new features to its online ordering application Lavu ToGo, including multiple payment options, real-time notifications, customizable online menus and website embedding. Lavu ToGo is directly integrated with Lavu iPad POS. The multiple...

Amazon rolling out takeout service

Amazon is rolling out a food takeout service to directly compete with the likes of GrubHub, Seamless and DeliveryHero. TechCrunch reports: The offering is initially going to be part of Amazon Local, the company’s Groupon-style service and app that offers people daily deals, coupons and discounts from merchants in their neighborhood.

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Online ordering has grown exponentially in recent years as consumers increasingly turn to their mobile devices and computers for quick, convenient order placing. Larger chains are starting to see digital sales reach 40-plus percent and are pushing the ever-changing platform through various promotions.