Webinar: How to Use Beacons and Geofencing to Grow Your Restaurant Business

What if you could reach out to a customer walking by your restaurant at lunch time and invite them in to sample your new summer menu item? Beacons can be powerful tools for reaching the customers who are literally right outside your front door, and getting them through your front door.

Type: Webinar

Sponsor: SplickIt


Webinar: Branded Restaurant Apps - Integrating Mobile with Traditional Marketing

For many restaurants, having a branded mobile app is fairly new and it is often underutilized or forgotten when planning traditional marketing campaigns. This can cause frustration for customers who expect mobile and online ordering, payment, loyalty programs and promotions to be a fully integrated part of a unified brand experience.

Type: Webinar

Sponsor: SplickIt


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


How to Become a Solid Online Pizza Business

Simply posting an Internet storefront isn't enough to satisfy consumers. Success of an online presence relies on a creative mix that features secure transactions, sales tools, mobile apps and social media integration.

Type: Guide

Sponsor: Revention


Webinar: How Gamification can increase User Engagement, Loyalty & Conversion

The biggest challenge most companies face with their social media platforms, loyalty programs, mobile apps and websites is low engagement, and low conversion to desired targeted user behavior.

Type: Webinar

Sponsor: SplickIt


What is a mobile payment? [Infographic]

There's a surprising amount of misinformation and confusion being sown about mobile payments. (Even by well-meaning news organizations and reputable tech sites.) Mobile Payments Today felt it was time to cut through the hype and clear things up... with an infographic.

Type: Infographic

Sponsor: Mobile Payments Today


Integrating POS Systems with Mobile Payments

Implementing a mobile payments solution doesn't have to be expensive. In this free guide, learn best practices for integrating mobile payments, how to calculate ROI and understand PCI requirements.

Type: Guide

Sponsor: Leapfrog POS


Webinar: Cashing in on digital brand tactics outside the four walls with Social CRM

Understanding social media is only part of the equation for digital brand success. Today's successful restaurant and hospitality brands understand that we have to apply science to our tactics now more than ever.

Type: Webinar

Sponsor: Digital Co Co


Building a Digital Brand

Restaurants are more than just brick-and-mortar establishments. To compete in today's economy, they must deliver a brand outside of their four walls.

Type: Special Report

Sponsor: Digital Co Co


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Empathica Consumer Insights Panel: Analysis of U.S. Consumer Feedback Behaviors

The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500 U.S. consumers, evaluating consumer perceptions on topics ranging from customer feedback behaviors to the use of technology in retail shopping experiences.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Socialize Your Guest Experience in 3 Steps

To get in front of these consumer trends, brands need to move beyond “viewing” guest feedback and evolve their guest experience management programs into Social CEM (Customer Management Solutions) solutions that drive action and encourage positive staff behaviors.

Type: White Paper

Sponsor: InMoment


The Three Ways Today’s Review Sites are Failing Brands

Online reputation has always been important for brands – and this is even more critical in the social media age. In fact, according to Forbes1, a brand’s reputation was recognized as the number one driver for business value.

Type: White Paper

Sponsor: InMoment


Customer Reviews:Retaining Integrity& Realizing Value

Online review sites are valuable resources for customers and corporations alike, but there’s a dark cloud that’s been looming over them since their inception: fraud.

Type: White Paper

Sponsor: InMoment


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: Isis


Counter Intelligence: The Snagajob Industry Hiring Report | Q4 2013

More applications are coming in and younger job seekers are getting back on the hunt. What does this mean for you?

Type: Infographic

Sponsor: Snagajob


The Top 10 Marketing Concepts You Should Know For Your Small Business

Handling all the marketing for your small business? Not sure where to start? We've got the top 10 things to get you on the right track.

Type: White Paper

Sponsor: FiveStars Loyalty


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Infographic - The Mobile Life

With Apple breaking records and selling over 9 million new iPhones this weekend, there continues to be no doubt that smartphones play an important role in our live

Type: Infographic

Sponsor: SplickIt


5 Reasons You Should Be Obsessing Over Customer Loyalty

Stop focusing on getting new customers and realize your existing customers are the ones keeping you in business.

Type: White Paper

Sponsor: FiveStars Loyalty


6 Steps to Win the Customer Loyalty Marathon

When chatting with small business owners, these are the things we hear most often. We all want and need new customers, but they are expensive to get. However, there is a golden opportunity that some businesses haven't realized is right in front of their noses: their current loyal customers!

Type: White Paper

Sponsor: FiveStars Loyalty


6 Questions to Ask When Creating a Small Business Marketing Plan

When creating a marketing plan, proper planning is absolutely, 100% essential in order for your promotional campaigns to succeed.

Type: White Paper

Sponsor: FiveStars Loyalty


8 Ways to Keep Your Best Customers Happy and Spending More Money

Let's make sure that those VIP customers, who drive the majority of your revenue, keep coming back and are spending more money at your small business.

Type: White Paper

Sponsor: FiveStars Loyalty


Infographic: What is Your Current Marketing Focus?

Surprising facts about customer loyalty marketing and your small business—you may be leaving revenue on the table.

Type: Infographic

Sponsor: FiveStars Loyalty


10 Ways to Drive Word of Mouth.

The explosion in Consumer Generated Media over the last couple of years means consumers’ reliance on word of mouth in the decision-making process, either from people they know or online consumers they don’t, has increased significantly

Type: White Paper

Sponsor: FiveStars Loyalty


3 Steps To Loyalty Program Success

April is International Customer Loyalty Month. But here at FiveStars, we celebrate customer loyalty all year. Why? According to Harvard Business Review, customer loyalty is the single most important driver of growth and profitability for your business.

Type: Infographic

Sponsor: FiveStars Loyalty


5 Ways to Turn Around A Slow Business Day Infographic

It’s just one of those days. Your store front is empty and you are watching potential customers just walk on by without coming in the door. It’s not too late, let’s turn this day around and bring your customers in the door TODAY.

Type: Infographic

Sponsor: FiveStars Loyalty


Taking BYOD to the Next Level: Leveraging Customers' Mobile Devices to Increase Loyalty and Drive Sales

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to pack the same computing punch as business devices,...

Type: White Paper

Sponsor: Wireless Ronin Technologies


Show Me The Money: Word of Mouth Marketing in the Mobile and Social Era

Most restaurants believe that 70% of their customer traffic comes through word of mouth (WOM) and 69% us social media marketing because they believe it drives word of mouth. However, restaurateurs' biggest challenge is to measure how social media buzz...

Type: White Paper

Sponsor: Punchh


Punchh Case Study: Burger Life

Dave Goodwin, Managing Partner of Restaurant Management Group LLC, describes his experience with the Punchh loyalty program, "For the past six years, we've had great success with our customer loyalty program implemented at our casual concept, Marketplace Grill. In that time, we've given away nearly $600,000 in rewards to good customers."

Type: Case Study

Sponsor: Punchh


The Newk’s Express Way to Labor Cost Control

Newk’s was challenged with disparate and cumbersome processes to create schedules that took an exceedingly long time and resulted in scheduling errors. Additionally, the team had no corporate-level visibility from a reporting and management perspective. Read this case study from...

Type: Case Study

Sponsor: HotSchedules


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


Foodservice Social Media Universe: Developing a Social Media Strategy

In this keynote presentation, delivered during the 2011 Foodservice Social Media Universe, Altimeter Group’s industry analyst Jeremiah Owyang, he defines how companies of all sizes should develop a social strategy for their restaurant. His presentation contains research using real world...

Type: Presentation

Sponsor: Foodservice Social Media Universe 2011


Making the Most of your Online Ordering

Savvy restaurant owners know that an effective online ordering solution can boost ticket averages, cement customer loyalty, and reduce costs while improving the customer experience. Once you’ve decided to implement online ordering in your restaurant, take advantage of these tips to make sure that your online ordering solution pays off.

Type: White Paper

Sponsor: Granbury Restaurant Solutions


2011 FCES: De-coding Multi-Channel Messages: Practical Uses for Your Guest Feedback

It’s all about the experience. Guest feedback has gone far beyond the days of comment cards on tables. Cut through the clutter as our 2011 Fast Casual Executive Summit panelists discussed the best ways operators can respond to and address what their customers are saying about their brand, food and guest experience.

Type: Presentation

Sponsor: Fast Casual Executive Summit


2011 FCES: What’s Next For Fast Casual And How To Navigate The Changing Landscape

In the 2011 Fast Casual Executive Summit opening keynote, Suzy Badaracco, toxicologist, chef, dietician and founder of Culinary Tides, discusses the latest in menu and flavor trends covering health, consumers and legislation, and how operators can respond to each.

Type: Presentation

Sponsor: Fast Casual Executive Summit


2011 FCES: The Future Foodservice Consumer

While consumer spending habits at restaurants hasn’t changed over the last 50 years, but what consumers are looking for from restaurants has. Menu and ingredient transparency, value and consumer confidence are having a direct impact on sales. Learn the mindset...

Type: Presentation

Sponsor: Fast Casual Executive Summit


2011 FCES: Community Marketing Strategies and Tactics

Effective marketing campaigns are a huge catalyst for driving sales growth. But what determining what works isn’t always an easy equation. In this session from the 2011 Fast Casual Executive Summit, attendees discovered how GM’s and franchisees are effectively using...

Type: Presentation

Sponsor: Fast Casual Executive Summit


2011 FCES: Analysis of a Data Breach: Finding the Hidden ROI of PCI

While restaurant operators have taken the necessary measures to conform to payment card-industry standards, 23 percent of the hospitality industry experienced a data breach in 2009, with hotels and restaurants accounting for a majority of those cases. In this session...

Type: Presentation

Sponsor: Fast Casual Executive Summit


Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...

Type: Webinar

Sponsor: PeopleMatter


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