Alondra Hot Wings | Check Point Survey Case Study

The Challenge- Before converting to Check Point Surveys, Alondra Hot Wings used comment cards to process customer feedback. Owner noticed that many guests did not use the comment cards. “Some customers told us they didn’t trust comment cards because they thought the server might not turn in negative comments,” Kazarian (owner) explained.

Type: Case Study

Sponsor: Long Range Systems


The Restaurant of the Future: How Technology will Transfrom the Guest Experience

Technology is no longer a novelty in the food service industry. It’s the key to survival and success. According to the recently released National Restaurant Association report “Restaurant Industry 2020: A Snapshot of the Future."

Type: White Paper

Sponsor: Long Range Systems


The Evolution of Fast Casual

Fast casual restaurants, with their upscale ambiance and promises of higher quality food, continue to be the driver of restaurant industry growth, but as more brands enter the segment, industry stars will have to modify their model to continue that impressive growth.

Type: White Paper

Sponsor: Long Range Systems


6 Things Every QSR Restaurant’s Interior Design Should Include

QSR restaurant design is like none other in the restaurant industry. Locations must be built for speed, big crowds and rapidly produced menu items. It can be quite the challenge.

Type: White Paper

Sponsor: WAND Corporation


Paging Power

The simplicity and reliability of paging systems is helping to drive their use far beyond the restaurant waiting line.

Type: White Paper

Sponsor: Long Range Systems


2016 CX Trends Report:

2016 is a year of personalization, positivity and transparency for both brands and consumers. Get the 2016 CX Trends Report to see why.

Type: Special Report

Sponsor: InMoment


The Gravitational Pull of Fast Casual

This paper takes a closer look at how changing consumer sentiments and expectations gave rise to the star that is fast casual, and how it continues siphoning market share away from quick service and casual dining.

Type: Guide

Sponsor: Long Range Systems


Mighty Fine Burgers Shaves One Minute off Wait Times with Table Tracker

Austin-based Mighty Fine Burgers is a counter-service fast casual restaurant unlike any ordinary burger joint. As a winner of the Malcolm Baldrige National Quality Award, Mighty Fine Burgers strives for excellence beyond speedy service and just serving any regular burger.

Type: Case Study

Sponsor: Long Range Systems


The Experience Matters: In-Store Entertainment That Best Engages Your Customers

We partnered with Technomic to figure out how your customers want to be entertained in-store. Stop guessing and start entertaining your guests the right way!

Type: White Paper

Sponsor: Rockbot


2015 Fast Casual Top 26 Executives

The fast casual industry is like no other restaurant segment, and that’s because it’s packed with creative, innovative and generous leaders. This year, we chose to unveil this year’s list of the industry’s top leaders at the 10th annual Fast Casual Executive Summit Oct. 18-20 in Miami.

Type: Special Report

Sponsor: FastCasual.com


Restaurant Reputation: You Are What They Read

Learn How To Take Control Of Your Reputation... Online And Off

Type: White Paper

Sponsor: swipely


Creating the Fast Casual Experience with Digital Signage

The increased emphasis on food quality and reduced emphasis on fast food is providing an opportunity for fast casual brands to tell their story. Download this white paper brought to you by Scala, Inc.

Type: White Paper

Sponsor: Scala



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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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