What if you could reach out to a customer walking by your restaurant at lunch time and invite them in to sample your new summer menu item? Beacons can be powerful tools for reaching the customers who are literally right outside your front door, and getting them through your front door.
Simply posting an Internet storefront isn't enough to satisfy consumers. Success of an online presence relies on a creative mix that features secure transactions, sales tools, mobile apps and social media integration.
More customers than ever have smartphones. They live on their phones and check Facebook and other social media 6-10 times a day. Getting their attention is tough, and getting them to love your brand is a lot tougher.
Nino Salvaggio International Marketplace, a grocery chain focused on produce and specialty products and services, wanted to give deli customers faster, more efficient service.We were looking for a way to use this technology for delis in an effort to speed up the order fulfillment process, said Ryan McWhirter, IT manager for Nino Salvaggio.
As new technology slowly creeps into the restaurant world, a picture of
the future is emerging. No part of the guest experience will be unchanged,
starting with the way hungry diners choose their destination and extending
all the way through the way they pay their bill — and all points in between.
In the hospitality industry, a paging system is as common as knives and
forks. However, as cell phone technology became widely adopted, the
need for a hybrid paging/texting system emerged, but implementing a
new system or upgrading an existing one can be difficult and costly.
Businesses understand the importance of communicating
with guests. Increase operation efficiency and enhance the
guest experience with guest paging systems in a discreet
manner. Manage guests and deliver the service they need
quickly and directly with notification or message-based
Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.
Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.
The basics of delivering a superior customer service experience
haven’t changed: Customers want friendly, fast, knowledgeable
service from a salesperson interested in going the extra mile to
close the deal. But technology has transformed, and, in some
ways, has complicated communication with customers.
As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over
the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare
brands and prices, read reviews and feedback, and share customer experiences via social media channels.
You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience
data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well.
Fortunately, that just means the power to control your data lies within your organization.
The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500
U.S. consumers, evaluating consumer perceptions on topics ranging from customer
feedback behaviors to the use of technology in retail shopping experiences.
To get in front of these consumer
trends, brands need to move beyond
“viewing” guest feedback and evolve
their guest experience management
programs into Social CEM (Customer
Management Solutions) solutions
that drive action and encourage
positive staff behaviors.
Online reputation has always been important for
brands – and this is even more critical in the social
media age. In fact, according to Forbes1, a brand’s
reputation was recognized as the number one
driver for business value.
The diagram within this download addresses most of the top-level requirements
for a comprehensive Remote Order & Pay or Mobile Commerce
strategy. Some industry segments, e.g. pizza, may have
additional specific requirements. The diagram is presented at
a summary level. View now.
Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...
You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....
The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...
Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.
Management in the restaurant industry isnt just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...