Are Millennials really that hard to please?


Exceeding expectations on food taste is the best way to assure a great experience across generations.


Why is the speakeasy bar concept growing internationally but not in the US?

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

LevelUp: Consumers increase spending with iBeacon technology

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

How restaurants can use technology to influence customer trigger points

A mobile strategy is about getting data from your customers while at the same time giving them a genuine value-add.

A look at Starbucks' new interactive store design at Disney World

Starbucks recently opened its first company-owned store at Walt Disney World Resort in Orlando, Fla. According to the company’s blog, the new store features a distinctive design headed by Senior Designer David Daniels. Starbucks opened in Disneyland in Anaheim, Calif., in March.

McDonald’s automated cashier: Will it win with millennials?

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Restaurant execs share successful mobile campaign stories

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.

The difference between ‘OK’ and ‘delightful’ restaurant experiences

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

The two components of customer service training

Ongoing training keeps customer service skills and strategies fresh and in the forefront of employees' minds.

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Buzztime reaches five million player registrations, adds new game options

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the past year. Buzztime is also announced the integration of Buzztime LIVE gaming events with its BEOND...

Project Pie ranked on top of Yelp’s emerging brands category

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1.

Austin Dickey's Barbecue Pit set to celebrate Customer Appreciation Day

Dickey's Barbecue Pit at 11416 North FM 620 in Austin, Texas, will host Customer Appreciation Day on July 12. Customers will be offered a 10-percent discount and $2 pulled pork barbecue sandwiches will be offered all day, along with merchandise...

Noodles & Company testing 'upselling' free-floating servers reported recently that Noodles & Company is adding free-floating servers focused on upselling customers. The server will stop at guests’ tables when they’re nearly done with their meal, ask if they’d like to order anything else, and bring the...

Mindshare, Empathica team up to offer customer experience data platform

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...

Starbucks adding wireless mobile charging stations for customers

Starbucks today announced a partnership with Duracell Powermat to rollout Powermat wireless charging stations in Starbucks locations. According to a news release, the rollout began in San Francisco and additional major markets will be added in 2015, with a full...

Fazoli’s woos older customers with bridge promotion

Fazoli’s is celebrating its senior customers by offering a free Italian Lemon Ice to members of the American Contract Bridge League every Wednesday in June from 2-5 p.m. The offer is good with the purchase of any entrée. According to...

Pizza Hut named kid-friendliest chain in Canada

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks.

LRS introduces survey app to address real-time service issues

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...

Canadian diners want quality, convenience and ambiance

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes — quality, service, convenience, value and ambiance.The "Setting the Stage: Consumer Assessments of Décor, Music and Atmosphere at Leading Canadian...

San Francisco Soup Company implements Punchh’s mobile CRM platform

The San Francisco Soup Company has selected Punchh to create a customized mobile-based guest rewards program. According to a news release, by using Punchh’s Mobile CRM platform, which includes an iBeacon-enabled solution, the chain’s customers can earn loyalty points, redeem...

Juice It Up! rolls out new loyalty-based rewards program

Juice It Up! has rolled out a new, paperless loyalty program to reward guests for visiting. The "My Juice It Up! Healthy Rewards" program allows customers to accrue points based on their purchases. According to a news release, guests earn...

Potatopia adds customer services

New York's Potatopia has added a few services to allow its customers more ways to order their spuds, including staying open until 4 a.m. on Fridays and Saturdays.

Peet's Coffee partners with Pandora to create branded radio stations

Through its new partnership with Peet's Coffee & Tea, Pandora has created its first nationwide branded radio station in a brick-and-mortar environment. According to a news release, Peet's will now have its own customized radio stations on Pandora that will...

Research shows strong connection between restaurant ambiance and consumer appeal

New research from Technomic's Consumer Brand Metrics tool outlines how restaurant ambiance can affect consumers' value perceptions. The white paper titled "Setting the Stage: Consumer Assessments of Decor, Music and Atmosphere at Leading Restaurant Chains," finds that although ambiance can...

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Understanding customer needs and preferences is the first step in offering a better experience.  Check Point is a simple survey solution for restaurants to collect on-site customer feedback. The touch-screen survey tablet is an easy way to evaluate service, gather immediate feedback, and track results over time.  With Check Point, you’ll know instantly what’s working and what’s not.  Giving you authentic customer responses to the experience the customer just had.

Get real customer reactions to your restaurant before they go with Check Point.