SAVOR...Chicago Streamlines Convention Cafe with Self-service

Self-order kiosks from NEXTEP SYSTEMS help ensure that visitors to North America's busiest convention center don't have to wait in line.

FEATURES


Three ways restaurants can be smarter with local schools

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.

Boston Market taps employees to focus on guest experience

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.5 million by 2016.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Doing digital signage right

The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.

Putting customers in the driver's seat: Which Wich adds drive-thru

Driven by a desire to serve his customers, franchisee adds drive-thru to his fast casual sandwich restaurant.

The importance of online ordering when it comes to catering

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

How do you become the Uber of food?

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

5 Lessons Learned From Recent Retail Data Breaches [infographic]

Here are some hard lessons learned for retailers concerning data breaches.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

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NEWS


Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

OrderUp to target underserved delivery market

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.

Self-service restaurant solution is music to your ears

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Fatburger offering valet parking at two LA locations

Two Los Angeles Fatburger restaurants are teaming up with CurbStand to help Angelenos find and pay for nearby valet parking.

Sweet Tomatoes & Souplantation hosts DIY dessert promo

From now through July 31, Sweet Tomatoes and Souplantation restaurants are hosting a "Sweet Insanity" promotion, inviting guests to make their own soft serve ice cream sandwiches. According to a news release, customers will have a variety of choices to...

Buzztime reaches five million player registrations, adds new game options

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the past year. Buzztime is also announced the integration of Buzztime LIVE gaming events with its BEOND...

Project Pie ranked on top of Yelp’s emerging brands category

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1.

Austin Dickey's Barbecue Pit set to celebrate Customer Appreciation Day

Dickey's Barbecue Pit at 11416 North FM 620 in Austin, Texas, will host Customer Appreciation Day on July 12. Customers will be offered a 10-percent discount and $2 pulled pork barbecue sandwiches will be offered all day, along with merchandise...

Noodles & Company testing 'upselling' free-floating servers

BusinessWeek.com reported recently that Noodles & Company is adding free-floating servers focused on upselling customers. The server will stop at guests’ tables when they’re nearly done with their meal, ask if they’d like to order anything else, and bring the...

Mindshare, Empathica team up to offer customer experience data platform

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...

Starbucks adding wireless mobile charging stations for customers

Starbucks today announced a partnership with Duracell Powermat to rollout Powermat wireless charging stations in Starbucks locations. According to a news release, the rollout began in San Francisco and additional major markets will be added in 2015, with a full...

Fazoli’s woos older customers with bridge promotion

Fazoli’s is celebrating its senior customers by offering a free Italian Lemon Ice to members of the American Contract Bridge League every Wednesday in June from 2-5 p.m. The offer is good with the purchase of any entrée. According to...

Pizza Hut named kid-friendliest chain in Canada

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks.

LRS introduces survey app to address real-time service issues

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...

Canadian diners want quality, convenience and ambiance

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes — quality, service, convenience, value and ambiance.The "Setting the Stage: Consumer Assessments of Décor, Music and Atmosphere at Leading Canadian...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.