Dickey’s adds new revenue stream with delivery service

Dickey’s Barbecue Restaurants has added a new stream of revenue after finalizing agreements with multiple delivery service partners, including Dine On Demand, DoorDash, DoorstepDelivery, Food Dudes Delivery and Postmates.


How outdoor seating can increase your revenues by 30%

No matter what kind of establishment you run, a simple deck or patio can increase revenue by up to 30 percent, according to Jeff Caldwell of Superior Shade.

Why giving back should be part of your business strategy

Corporate social responsibility is a vital part of a brand’s identity, especially to the increasingly impactful millennial generation.

Franchise focus: Can Captain D's hook fast casual market share?

While many may still consider the seafood restaurant a quick service restaurant, CEO Phil Greifeld said that in 2011 the chain began transitioning from a QSR to a “fresh, contemporary, affordable seafood restaurant.”

How to build a multi-sensory experience in your restaurant

It takes a lot of work for restaurant and retail brands to deliver a remarkable experience. It can be done, however, by making sure the environment touches each of the five senses.

Why fast casual's customer experience isn't so casual

The fast casual customer experience is about guests getting what they want. That includes customized, fresh, unique food being prepared in front of them.

Does your menu reflect this year's top menu change?

Nancy Kruse, a restaurant menu analyst, shared information about restaurant change during the webinar, “Menus 2015: Turning Trends Into Money Makers.”

Finding your 'Purple Cow:' 3 ways to connect consumers to your brand

A truly noteworthy restaurant is one that captivates people and makes them feel connected to the brand, but how can you facilitate this desired connection with your customers?

Wendy's exec: Without great content, technology doesn't matter

Big screens are exciting to have in a restaurant, but if they lack content that is fresh and relevant, even the largest digital signs and menu boards will fail to attract and engage customers

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

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Report: Restaurants, foodservice operators ignore menu board sales opportunities

Datassential's new Menu Board Keynote Report surveyed more than 1,500 consumers and 350 operators across all restaurant and foodservice types. The report details which categories are most often found on menu boards and which are less likely to be listed.

Technology innovation focus of ICX Association's October Symposium

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with technology that can elevate the customer experience.

Is McDonald's rebranding as fast casual in UK?

McDonald's will offer a fast casual service style in UK stores by the end of October. A small trial has also begun in the U.S.

Video highlights of CONNECT Mobile Innovation Summit

This video highlights reel of the CONNECT Mobile Innovation Summit reveals opportunities for enterprises to leverage mobile and digital channel in everything — from building out a brand to boosting sales and enhancing customer experience and engagement.

Marco’s Pizza cooks up more than menu items in new test kitchen

As part of a new corporate training facility, the Marco's Pizza test kitchen is being utilized to improve the chain's menu and employees' skills.

NetWaiter releases new consumer site

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

NYC gets its first booze-serving Starbucks

This week those stopping by a Starbucks in Brooklyn have some new special beverages from which to choose.

Zenput plugs in new task-management features to drive consistent store experience

Streamlined project management features promise to save time and money.

Jersey Mike's debuts new chicken submarine sandwich

The new Chicken Club, available for a limited time, features oven-roasted, extra lean, 98 percent fat-free chicken breast sliced to order.

Buffalo Wild Wings kicks off 'Football Rich' campaign

Buffalo Wild Wings says it's enhancing guests' football experience.

Fresh To Order celebrates National Panini Month… with paninis

Fast casual concept Fresh To Order introduces 13 panini sandwich options for customers looking for a way to celebrate National Panini Month in August.

Pei Wei goes to college

A new Pei Wei location will soon be opened at Arizona State University.

Tropical Smoothie Cafe raises $1M for charity

The fast casual cafe concept raised $1 million for Camp Sunshine, with a significant increase from last year’s giving total.

The Melt expands to Colorado with five new locations

The fast casual restaurant is opening stores in another state for the first time since its inception.

NRA releases mobile payments guide for restaurateurs

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.