Debunking McDonald's service time criticism

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Customers and investors prefer innovation and quality over short wait times.

FEATURES


How a hotel became a hot fast casual concept

Marriott transformed its Courtyard food and beverage offerings away from the traditional buffet into a new fast casual format, resulting in a 27-percent jump in guests' intent to recommend and return.

Technology, desire to connect with customer drives Buffalo Wild Wings' success

Based on customer research and feedback, Buffalo Wild Wings invested significantly in defining, delivering and enhancing its brand experience using technology.

Winget: 'Being passionate is a total load of crap'

Success is much simpler than we make it out to be, says bestselling author Larry Winget. Success boils down to hard work and excellence.

Deliver more than food; deliver an experience

Lean on your supply chain partners to innovate for you; they have resources and answers.

Uber's move into foodservice showcases importance of convenience

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

Building fine experience into fast service

How do fast casual restaurants foster customer relationships without sacrificing efficiency?

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.

Three ways restaurants can be smarter with local schools

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.

Boston Market taps employees to focus on guest experience

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.5 million by 2016.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

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NEWS


North Carolina Qdoba target of 'nurse-in' following incident

A group of moms staged a 'nurse-in' at a North Carolina Qdoba in support of another mom who was asked to cover up while breastfeeding her infant son, according to the Gaston Gazette.

Starbucks offers wireless device charging stations

Customers can place compatible devices on designated 'Powermat Spots' and charge them wirelessly.

LivingSocial adds communication platform for merchants

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...

Orange Leaf adds mobile marketing, customer optimization programs

Orange Leaf Frozen Yogurt has announced partnerships with Mobivity, to power its mobile marketing program, and InMoment, to launch a new guest experience initiative. Mobivity Holdings Corp. provides proprietary smart receipt marketing solutions and patented mobile marketing technologies. Orange Leaf...

Delivery startups targeting fast food crowd

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area, and they’re calling themselves a "healthy replacement for fast food." Bloomberg Businessweek featured some of these companies recently, including Sprig Inc., Munchery Inc.

Bowl of Heaven celebrates 4th anniversary with free acai bowls

Also samples new smoothie offerings and offers discounts on special Maq7 juice blend.

Pie Five Pizza encourages paying it forward with #pieitforward campaign

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location with a free pizza every day in October.

Starbucks opens Community Store in Seoul

A portion from every purchase at the store will go to Green Umbrella ChildFund Korea to support skills development for youth.

Dunkin' customers consume the most Wi-Fi data in coffee category

New research from network analytics and mobile intelligence company, wefi, explored WiFi connectivity trends at national coffee chains. The company considered WiFi speed and application usage patterns of customers at these restaurants, and found that Starbucks, Tully's Coffee and Dunkin'...

Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

OrderUp to target underserved delivery market

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.

Self-service restaurant solution is music to your ears

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Fatburger offering valet parking at two LA locations

Two Los Angeles Fatburger restaurants are teaming up with CurbStand to help Angelenos find and pay for nearby valet parking.

Sweet Tomatoes & Souplantation hosts DIY dessert promo

From now through July 31, Sweet Tomatoes and Souplantation restaurants are hosting a "Sweet Insanity" promotion, inviting guests to make their own soft serve ice cream sandwiches. According to a news release, customers will have a variety of choices to...

Buzztime reaches five million player registrations, adds new game options

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the past year. Buzztime is also announced the integration of Buzztime LIVE gaming events with its BEOND...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.