Free webinar offers insight on Which Wich CRM strategy

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The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on options and strategy.

FEATURES


Finding your 'Purple Cow:' 3 ways to connect consumers to your brand

A truly noteworthy restaurant is one that captivates people and makes them feel connected to the brand, but how can you facilitate this desired connection with your customers?

Wendy's exec: Without great content, technology doesn't matter

Big screens are exciting to have in a restaurant, but if they lack content that is fresh and relevant, even the largest digital signs and menu boards will fail to attract and engage customers

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Egg shortage 2015: How is your restaurant coping?

Due to the egg shortage, local and national restaurants have had to improvise when it comes to providing eggs to their customers. Some have had to limit egg offerings, cut back on breakfast hours, embrace egg substitutes and charge more for egg-based products.

Lifetime loyalty comes from winning hearts, minds

Your customers are driven to your brand by two main factors — practicality and emotion. Practical purchases are based on things like price, convenience, speedy service, etc., and emotional purchases are driven by intangibles like mood, emotional attraction, good memories and the like.

Taco Bell testing alcohol, redesign: Is it rebranding as fast casual?

Taco Bell is testing test beer, wine, and “mixed alcohol freezes” this summer in a redesigned store format.

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

Why Jersey Mike's added ordering and payments to their mobile app

Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.

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NEWS


Go Roma unveils new prototype

The fast casual Italian restaurant hopes to draw in new and old customers with a new look.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

Most pizza lovers are health-conscious female millennials

The study found that 35 percent of Americans go out for pizza and buy frozen pizza at the store every month.

Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data from the American Customer Satisfaction Index Customer satisfaction,

Peapod.com debuts farm box produce service

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

Restaurant vets 'digging' better-burger segment

Since the first Dugg Burger opened a few months ago in Dallas, owners Jeff Braunstein, Martin Hennessy, Jeremy Samson and Scott Spence have introduced thousands to their approach to burgers.

Which Wich launches digital ordering experience

Which Wich has partnered with Olo to launch a new mobile app and digital ordering program,

Giardino Gourmet Salads embraces nutritional transparency

The menu at Giardino Gourmet Salads will now show customers exactly what's in their food, thanks to the Miami-based chain's partnership with MenuTrinfo, a nutritional analysis and training firm

18-year old college student and QSR worker publishes customer service guide

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken Customer Service."

Enplug and Waitlist Me team to bring wait lists to digital signage screens

Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any business to display a list of waiting customers on a digital signage display or TV screen, according to a joint announcement.

NoshList changes name to match its app, WaitList Me

NoshList has changed its name to Waitlist Me, according to a company announcement.

Mood launches Elements custom music programming

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.

Technomic reveals which brands are tops with consumers

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.

Chipotle responds to NYPD 'hands up' flap

A 'spontaneous, unplanned action taken by an individual crew member' toward a group of New York police officers has caused a flap for Chipotle.

North Carolina Qdoba target of 'nurse-in' following incident

A group of moms staged a 'nurse-in' at a North Carolina Qdoba in support of another mom who was asked to cover up while breastfeeding her infant son, according to the Gaston Gazette.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.