Restaurant Technology Grader

Ask the right questions and get the answers you need to make better technology decisions for your restaurant.

FEATURES


NRA 2012: LevelUP

Michael Hagan, COO of LevelUp, discusses the company's mobile payment and loyalty app during the 2012 NRA Show. The app is the second largest of its kind geared toward the restaurant industry.

Is social media part of your marketing mix?

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations have proliferated in the social media sphere through sites like facebook and Yelp....

NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was an exhibitor at the 2012 National Restaurant Association Restaurant, Hotel-Motel Show in Chicago.

The CEO apology: A new kind of brand booster?

How CEO apologies suit the tenor of the times and satisfy consumers' desire for connection with a company.

Geo-based marketing essential to restaurant growth

Modern restaurants must incorporate geo-location and geo-targeting into multiple communications channels to grow revenue and boost loyalty.

The ROI in empowering front-line employees

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

The ROI in empowering front-line employees

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

Why opportunities for fast casuals go up when guests buy down

Operators should focus on the new opportunities that abound during the current economy. Part I.

Why opportunities for fast casuals go up when guests buy down

Operators should focus on the new opportunities that abound during the current economy. Part I.

2009 Fast Casual Summit: MonkeyMedia Software

Catering programs have become a big part of fast casual operations over the past few years. Erle Dardick, founder and CEO of MonkeyMedia Software, discusses their catering software platform during the 2009 Fast Casual Executive Summit in Dallas. MonkeyMedia Software was one of several sponsors of the Fast Casual Executive Summit in Dallas.

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NEWS


Webinar covers big data to drive consumer behavior

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive new trials. In the webinar, How to use BIG DATA to influence customer behavior, presented...

FohBoh launches social media guest feedback tool

FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators more successful. FOHBuzz SnapShot allows both chain and independent restaurateurs to access real-time "crowd-sourced" reviews...

People Report Summer Camp offers HR insights

People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e-learning.

People Report Summer Camp offers HR insights

People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e-learning.

Wand Corp. partners with LG Electronics for LCD screens

EDEN PRAIRIE, Minn. — Wand Corp.

Dickey's Barbecue Pit to launch customer satisfaction program

DALLAS — Dickey's Barbecue Restaurants Inc., parent company of the Dickey's Barbecue Pit, has announced the debut of a nationwide customer satisfaction program.   Dickey's underwent a rigorous selection process and selected ZeeProbe to implement the program nationwide.

Mystery Shopping Study ranks best wait times

DALLAS — The Mystery Shopping Providers Association (MSPA) has released a survey that offers some insight into one key component of customer service: wait time.   The 2008 Wait Time Survey reveals the average amount of time people spend waiting at stores across the country, with a focus on 25 U.S.

TrendSource, Fast Casual to host free customer experience webinar

LOUISVILLE, Ky. — TrendSource, a provider of restaurant business intelligence services, and Fast Casual magazine, the leading news and information source covering the fast casual restaurant industry, has announced a free webinar, "Using the Customer Experience to Drive Revenue and Improve Performance."   The webinar will take place Sept.

Baja Fresh, Service Intelligence partner for service review

THOUSAND OAKS, Calif. — Baja Fresh Mexican Grill has partnered with Service Intelligence, a North American provider of mystery shopping, customer survey and compliance evaluations, to gauge customer perceptions and expectations.

R&I announces 2007 Consumers' Choice winners

OAK BROOK, Ill. — Restaurants & Institutions has announced the winners of its 27th annual Consumers' Choice in Chains study.

LRS launches Key Call table locator system

DALLAS — Long Range Systems has announced the launch of its Key Call electronic table-locator system, designed especially for fast casual concepts where servers deliver food to the table. When a guest places an order at the counter, they're given...

CKE Restaurants selects Instill's Food Spend Management Solution

REDWOOD CITY, Calif. — Instill Corporation announced that restaurant chains Carl's Jr.

Restaurant industry continues growth

WASHINGTON D.C. — The outlook for the restaurant industry remained solid in February, as the National Restaurant Association's comprehensive index of restaurant activity was unchanged from its January level.

NRA: 30 months of consecutive growth

WASHINGTON, D.C. — The outlook for the restaurant industry continued to improve in January, as the National Restaurant Association's comprehensive index of restaurant activity registered its third gain in the last four months.

Fast Casual's Top 100 Movers and Shakers

It wasn't long ago that you had to look up the definition of "fast casual" to understand the meaning of this unique restaurant concept that is a hybrid of the fast-food and traditional sit-down eating experiences. Not only is fast-casual...

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