Simply posting an Internet storefront isn't enough to satisfy consumers. Success of an online presence relies on a creative mix that features secure transactions, sales tools, mobile apps and social media integration.
As new technology slowly creeps into the restaurant world, a picture of
the future is emerging. No part of the guest experience will be unchanged,
starting with the way hungry diners choose their destination and extending
all the way through the way they pay their bill — and all points in between.
In the hospitality industry, a paging system is as common as knives and
forks. However, as cell phone technology became widely adopted, the
need for a hybrid paging/texting system emerged, but implementing a
new system or upgrading an existing one can be difficult and costly.
Businesses understand the importance of communicating
with guests. Increase operation efficiency and enhance the
guest experience with guest paging systems in a discreet
manner. Manage guests and deliver the service they need
quickly and directly with notification or message-based
Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve quality food for families with exceptional service in a great atmosphere.
The basics of delivering a superior customer service experience
haven’t changed: Customers want friendly, fast, knowledgeable
service from a salesperson interested in going the extra mile to
close the deal. But technology has transformed, and, in some
ways, has complicated communication with customers.
Management in the restaurant industry isnt just about managing a physical location: it also involves managing customer perceptions. Skip Cass, chief executive officer of Long Range Systems, has an editorial in Restaurant Hospitality, explaining how technology and data can be...
In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following infographic provides a summary of the wait times at casual restaurants and the benefits of using a tablet to seat customers.
Download to see how the PeopleMatter Platform helped Mad Greens:
-Ensure 100 percent compliance with automated workflows,
-Improve candidate quality with pre-hire assessments,
-Increase visibility, consistency and efficiency and
-Streamline hiring and onboarding operations.
Download to see how the PeopleMatter Platform helped Scotty's Brewhouse:
-Improve compliance and efficiency,
-Increase candidate quality with assessments,
-Automate processes to fit its tech-savvy brand and
-Reduce time-to-hire and turnover rates.
Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.
Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.
Just fill out the form to access Part 1 of our four-part eBook, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well break down the basics of hourly workforce communication, including:
-Where communication breaks down
-Who alls in the conversation
-What everyones saying
-How theyre getting the message across
Just fill out the form to access Part 2 of our four-part guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...
Just fill out the form to access Part 3 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you nine compliance best practices to stay on top of federal, industry and state regulations...
Just fill out the form to access Part 4 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...
Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...
Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method automated or manual wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...
Discover the disconnect in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs cant optimize their business because of it; and how an integrated platform can help you see: -40%...
Are your labor-management practices 'inferior' to the competition's? Manual methods not making the 'cut' for your hourly workforce? Dissect inefficient paper processes, and discover the 'superior' scheduling solution that can: -Reduce overtime 21% -Increase productivity 63% -Increase efficiency 35% Ace...
Restaurant operations today are faced with tough issues: keeping customers satisfied in a competitive marketplace, reducing costs through greater efficiency, and finding new ways to grow their business. Many concepts are turning to call centers as a way to better manage their order taking process, freeing them to focus on their business.
From location-based marketing messages to self-ordering kiosks, iPads and mobile and web ordering, advancements in customer-facing technology are coming faster than what the industry deploy. Get up to speed on the new and emerging technologies that are changing the operational...
Sue Hensley of the National Restaurant Association gives 2011 Fast Casual Executive Summit attendees an inside glimpse at the legislation shaping the industry. From menu labeling, swipe-fee reform and the USDAs new MyPlate guidelines, this session is sure to be...
Rising food costs have impacted almost every restaurant operation in the U.S. In this session from the 2011 Fast Casual Executive Summit, operators and analysts discussed the macro and micro forces driving prices, the projections of where those costs are headed and what indicators buyers/owners need to follow to determine how to extend coverage.
In this session from the 2011 Fast Casual Executive Summit, attendees heard from operators large and small about the ways they are growing sales, integrating creative marketing techniques and (re)shaping the industry. Its about who you know and what they know, and the strategies each one has put in place to drive growth and sales success.
In the 2011 Fast Casual Executive Summit opening keynote, Suzy Badaracco, toxicologist, chef, dietician and founder of Culinary Tides, discusses the latest in menu and flavor trends covering health, consumers and legislation, and how operators can respond to each.
Todays successful beverage program comes in many shapes and sizes. While fountain beverages are working for some, other restaurant chains have opted to eliminate carbonated beverages from their menus. Then theres beer, wine and spirits. In this 2011 Fast Casual...
While consumer spending habits at restaurants hasnt changed over the last 50 years, but what consumers are looking for from restaurants has. Menu and ingredient transparency, value and consumer confidence are having a direct impact on sales. Learn the mindset...