Features, News & Blogs
The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive new trials. In the webinar, How to use BIG DATA to influence customer behavior, presented …
FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators more successful. FOHBuzz SnapShot allows both chain and independent …
The CEO apology: A new kind of brand booster? By Lori Walderich "I'm sorry … So sorry … Please accept my apology." These days, CEOs are singing Brenda Lee's song. Unless you were comatose or on a shuttle to Mars last January, you would've caught the chatter about Domino's CEO …
Geo-based marketing essential to restaurant growthIt may be simple and obvious, but the more a guest visits a restaurant, the more loyalty is built. While loyalty is often seen across an entire chain, the location closest to a guest's home is the epicenter. For example, familiarity with the staff …
People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e …
The ROI in empowering front-line employees* Mike Wittenstein is a consultant who designs experiences in hospitality and retail. This is Part II of a feature that ran on Monday. Last week, I talked about market opportunities for fast casual operators created by guests migrating down-market …
Why opportunities for fast casuals go up when guests buy down* Mike Wittenstein is a consultant who designs experiences in hospitality and retail. OK, the title is a paradox. "How," you may be asking yourself, "could customers who are scrimping on everything from groceries to vacations possibly benefit my …
Fast casuals leverage the power of TwitterAs the Salad Creations marketing coordinator, Jewels Hall starts her day by logging onto the Salad Creations' Twitter account. She spends the first 15 minutes of her morning twittering from the Salad Creations page (@saladcreations), tweeting …
Enhancing the customer experienceWhen it comes to providing an overall customer experience, fast casual restaurants seem to have the market covered. After all, the fastest-growing segment of the restaurant industry has for several years given consumers an overall dining out …
EDEN PRAIRIE, Minn. — Wand Corp. has announced a partnership with LG Electronics to directly sell and repair LG LCD Screens to Wand Corp.'s quick-service and fast casual customers. With WANDisplay, LCD screens replace static menu and POP …
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