| FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators more successful. FOHBuzz SnapShot allows both chain and independent … | |
| Retail Customer Experience has announced the publication of "Understanding PCI DSS and Payment Card Security," a comprehensive guide to card payment security. The report lays out the 12 requirements for compliance with the Payment Card Industry Data … | |
 | By Lori Walderich "I'm sorry … So sorry … Please accept my apology." These days, CEOs are singing Brenda Lee's song. Unless you were comatose or on a shuttle to Mars last January, you would've caught the chatter about Domino's CEO … |
 | It may be simple and obvious, but the more a guest visits a restaurant, the more loyalty is built. While loyalty is often seen across an entire chain, the location closest to a guest's home is the epicenter. For example, familiarity with the staff … |
| People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e … | |
| ONOSYS, a provider of online and mobile ordering technologies for the restaurant industry, has announced the integration of the Paytronix Systems Inc. loyalty program and gift card management system into its software platform. ONOSYS is an online … | |
| As more marketers turn to loyalty and rewards programs to spark business growth, a new report from the Chief Marketing Officer Council indicates that marketers are under-valuing these often costly programs even as customers give the perks, discounts … | |
 | * Mike Wittenstein is a consultant who designs experiences in hospitality and retail. This is Part II of a feature that ran on Monday. Last week, I talked about market opportunities for fast casual operators created by guests migrating down-market … |
 | * Mike Wittenstein is a consultant who designs experiences in hospitality and retail. OK, the title is a paradox. "How," you may be asking yourself, "could customers who are scrimping on everything from groceries to vacations possibly benefit my … |
| Customer-retention solutions developer LoyaltySoft has introduced a new online solution designed to enable restaurants, coffee shops and other small businesses to create loyalty clubs quickly and affordably, using any standard Internet browser … | |
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Sustainability: A New Track To Profit (Slides)
Sustainability: A New Track to Profit. Industry leaders provide testimony and advice on how to develop a restaurant with proper sustainability. Download the slides from presentations given by: Peter …Type: PresentationSponsored by: Fast Casual Executive Summit -
Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions
Improve customer survey response rates and feedback data with automated surveys.Type: Case StudySponsored by: Opinionmeter International -
Brand Builders (Slides)
Industry leaders share tips and trends on how to enhance brand building in your restaurant through emotional connections with your customers. Download the slides from presentations given by: Ed …Type: PresentationSponsored by: Fast Casual Executive Summit -
Webinar: Customer Experience Management
Online customer reviews, POS surveys and call center feedback contain some of the richest yet unused insights on why guests stay loyal and why they never return. As restaurant operators wake up to …Type: WebinarSource: FastCasual.com -
Improving Customer Satisfaction in Retail Banking
Uncertainty about the future is dominating the consumer's mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients …Type: White PaperSource: Empathica, Inc.
