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Is social media part of your marketing mix?
We all know that our friends and families influence us if they give us a recommendation…or a 'stay away!' …for a vendor or business. And those recommendations have proliferated in the …
| The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive new trials. In the webinar, How to use BIG DATA to influence customer behavior, presented … | |
| FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators more successful. FOHBuzz SnapShot allows both chain and independent … | |
 | By Lori Walderich "I'm sorry … So sorry … Please accept my apology." These days, CEOs are singing Brenda Lee's song. Unless you were comatose or on a shuttle to Mars last January, you would've caught the chatter about Domino's CEO … |
 | It may be simple and obvious, but the more a guest visits a restaurant, the more loyalty is built. While loyalty is often seen across an entire chain, the location closest to a guest's home is the epicenter. For example, familiarity with the staff … |
| People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e … | |
 | * Mike Wittenstein is a consultant who designs experiences in hospitality and retail. This is Part II of a feature that ran on Monday. Last week, I talked about market opportunities for fast casual operators created by guests migrating down-market … |
 | * Mike Wittenstein is a consultant who designs experiences in hospitality and retail. OK, the title is a paradox. "How," you may be asking yourself, "could customers who are scrimping on everything from groceries to vacations possibly benefit my … |
 | As the Salad Creations marketing coordinator, Jewels Hall starts her day by logging onto the Salad Creations' Twitter account. She spends the first 15 minutes of her morning twittering from the Salad Creations page (@saladcreations), tweeting … |
 | When it comes to providing an overall customer experience, fast casual restaurants seem to have the market covered. After all, the fastest-growing segment of the restaurant industry has for several years given consumers an overall dining out … |
| EDEN PRAIRIE, Minn. — Wand Corp. has announced a partnership with LG Electronics to directly sell and repair LG LCD Screens to Wand Corp.'s quick-service and fast casual customers. With WANDisplay, LCD screens replace static menu and POP … | |
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Brand Builders (Slides)
Industry leaders share tips and trends on how to enhance brand building in your restaurant through emotional connections with your customers. Download the slides from presentations given by: Ed …Type: PresentationSponsored by: Fast Casual Executive Summit -
Sustainability: A New Track To Profit (Slides)
Sustainability: A New Track to Profit. Industry leaders provide testimony and advice on how to develop a restaurant with proper sustainability. Download the slides from presentations given by: Peter …Type: PresentationSponsored by: Fast Casual Executive Summit -
Webinar: Customer Experience Management
Online customer reviews, POS surveys and call center feedback contain some of the richest yet unused insights on why guests stay loyal and why they never return. As restaurant operators wake up to …Type: WebinarSource: FastCasual.com -
Improving Customer Satisfaction in Retail Banking
Uncertainty about the future is dominating the consumer's mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients …Type: White PaperSource: Empathica, Inc. -
Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions
Improve customer survey response rates and feedback data with automated surveys.Type: Case StudySource: Opinionmeter International
