Customer Service / Customer Experience | FastCasual.com

Features, News & Blogs

Fuddruckers launches 16th Houston location
Fuddruckers has reached a new milestone in Houston with the debut of its 16th restaurant, marking 54 stores around the state of Texas. The 3,700-square-foot space has undergone a major renovation to …
May 23, 2012
Jason's Deli franchisees celebrate 10 years in Southwest Florida
Jason's Deli is celebrating 10 years in Southwest Florida by donating a percentage of sales to 10 local charities. The Power of Ten promotion will focus community attention on area charities through …
May 21, 2012
Daphne's California Greek launches music program
After a successful soft launch beginning in late 2011, Daphne's California Greek has officially unveiled a multi-platform, new music initiative to discover and foster new music talent through digital …
May 17, 2012
Blurring of the lines between QSR and Fast Casual
By Mindy Armstrong, Insights Manager, Food IQ There was time when the segments in foodservice were clearly defined. Each segment served a different need. But then things shifted. Foodservice …
May 16, 2012
Mobile: What your customers are using
Having a mobile strategy in place is important to restaurant operators who are looking for new ways to connect with their guests. Knowing the ins and outs of mobile technologies is crucial as …
May 15, 2012 - Alicia Kelso
Orange Leaf launches custom fro-yo app
Orange Leaf Frozen Yogurt has launched My Orange Leaf, (www.myorangeleaf.com), an online microsite and accompanying update to its existing mobile app specifically designed to give customers a …
May 15, 2012
Quiznos overhauls brand, menu
Quiznos has launched a new branding campaign, called "QRAVE Quiznos," in addition to menu enhancements, franchisee resources and more. These strategies are part of Quiznos' larger, long-term strategy …
May 11, 2012
Study: Online marketing helps restaurants personalize offers
Restaurants use online and email marketing to provide consumers the personalized offers they prefer, according to new research by the National Restaurant Association released earlier this week. The …
May 9, 2012
Is social media part of your marketing mix?
We all know that our friends and families influence us if they give us a recommendation…or a 'stay away!' …for a vendor or business. And those recommendations have proliferated in the …
May 9, 2012 - Janet Eden-Harris
The power of a personal connection
I have been absent from these pages for much too long. The good news is that it is the result of a lot of business travel and very robust sales throughout the Firehouse Subs system. I have just …
May 9, 2012 - Don Fox

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Tags: Customer Experience, Customer Service / Experience, Foodservice, Interactive / Touchscreen, Kiosk ROI, KioskMarketplace.com, Kiosks, NEXTEP SYSTEMS, Ordering, Restaurant/QSR Self-Service, Restaurants, Self Service
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Grand & Toy Refreshes Business Centre’s with a New Look that Includes Stunning Digital Signage Throughout the Stores
Grand & Toy decided to expand their digital signage network to their business centres across the GTA following their success with in-store digital signage throughout their stores in Canada.
Tags: ADFLOW Networks, Content Management, Customer Experience, Customer Service / Experience, Digital Signage, Display Technology, Installation/Integration, Marketing / Branding / Promotion, Remote Management, Retail, Retail / Off-Premises
Type: Case Study
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Self-service makes crowded counter lines a thing of the past
Nino Salvaggio International Marketplace, a grocery chain focused on produce and specialty products and services, wanted to give deli customers faster, more efficient service."We were looking for a …
Tags: Customer Service / Experience, NEXTEP SYSTEMS, On-site Customer Management / Paging, QSRweb.com, Restaurant Design / Layout, Sandwich, Self Service
Type: General
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2011 FCES: The Future Foodservice Consumer
While consumer spending habits at restaurants hasn't changed over the last 50 years, but what consumers are looking for from restaurants has. Menu and ingredient transparency, value and consumer …
Tags: Business Strategy and Profitability, Customer Service / Experience, Fast Casual Executive Summit, Fast Casual Executive Summit, Marketing / Branding / Promotion, Online / Mobile / Social, Trends / Statistics
Type: Presentation
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