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I could not have said it better myselfPut a bunch of fast casual restaurateurs in a room together and before long it is likely that a discussion will break out on what sets us apart from our fast food competitors. Such conversations are laced with the passion and enthusiasm we have for …
Procedure relevancy - the army wayIn our training classes, we often discuss customer service. It is ALWAYS about listening to the customer and then delivering more than they expect. Another topic we discuss with our clients is how relevant their rules, policies, and procedures are …
Stay awake, stay uncomfortable, stay kindWe are living in a time of meta-shift. Pick your favorite historian, economist, futuris, or business sage - if you listen closely they are all telling us the same thing. We are navigating as best we can through unprecedented change that has and will …
Setting boundaries for social networking in the workplaceWith each passing day, social networking becomes further ingrained in our personal and work lives. The benefits of social networking in the workplace can be significant as it brings together distant locations, serves as a cost efficient recruiting …
Think Positive - Vote Positive!There are varying opinions as to when the "Great Recession" began. Arguably, the roots extend back to the start of the housing bubble burst in the back half of 2007. But from my perspective, the critical moment in time was mid-to-late February of …
Most Toilets Flush in E FlatThis was the statement my son greeted me with as I came home from work one Friday afternoon. Most dads would expect a familiar word like "Hello" or the ever popular phrase "How's was work today?" But, not my son. No, he likes to "hit me with some …
Doing food safety 'til the cows come homeFrom the second I walked through the front entrance, I noticed a difference. Maybe it was the warm, sincere greeting at the front desk or the quick tour and history of the company I was given on the way to the elevator. It could have been the …
Agility Metrics, a Canadian-based company specializing in customer experience measurement solutions, will be a key sponsor of FastCasual.com's Fast Casual Executive Summit Oct. 23-25 in Chicago. The Summit brings together an experienced group of …
Starbuck's CEO Howard Schultz hopes his new website and Facebook page can help turn around the economy. The online campaign comes after his Aug. 15th open letter to all business owners asking them to take a pledge refusing to contribute to political …
In order to accommodate its rapid growth, Dickey's Barbecue Restaurants Inc. has created a new communications department while also expanding its marketing efforts. Dickey's has grown at a 38-percent rate throughout the past two years. Roland Dickey …
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