Bennigan's CEO nominated for Silver Plate Award

Feb. 13, 2013

Less than two years after being recruited to lead Bennigan's, President & CEO Paul Mangiamele has been nominated for the 2013 Silver Plate Award. The International Foodservice Manufacturers Association presents it annually in recognition of outstanding industry achievements and commitment to innovation. Randy Young of Basic American Foods, one of Bennigan's supplier partners, nominated Mangiamele.

"This nomination is further affirmation that the Bennigan's brand is not just relevant again, but that our relentless determination to revolutionize the casual dining experience is taking hold," said Mangiamele, who has led the chain's re-emergence from bankruptcy since May 2011. "Our commitment to creating legendary experiences for every guest, every meal, every day has rekindled consumer loyalty and helped our franchise partners achieve exceptional results."

Mangiamele has instituted a wide range of improvements to Bennigan's, including giving the brand a new look and feel, improving operational standards and training, optimizing the food and beverage menu and insisting on flawless execution, said Young. Every employee is inspired to "Bleed Green," which Mangiamele has fostered as part of the new Bennigan's culture. Bleeding Green is defined as the passion, work ethic and commitment to delivering unparalleled service not just 24/7 but "25/8."

"As the leader of Bennigan's, Paul has brought the focus back where it belongs — on the people, the food and the experience," Young said. "But equally important, in my eyes, is the emphasis Paul has placed on providing entrepreneurial opportunities for military veterans and minorities. He even instituted a program that waives Bennigan's franchise fee for all qualified and honorably discharged veterans."

The franchise incentive program, which offers total savings of approximately $35,000, runs through the end of 2013.The initiative is Bennigan's contribution to "Operation Enduring Opportunity," a program developed by the International Franchise Association "to hire as team members and recruit as franchise business owners 75,000 veterans and military spouses and 5,000 wounded warriors by 2014."

With nearly 100 restaurants worldwide, demand is spiking for Bennigan's franchises, Mangiamele said.

"Our franchisees held the Bennigan's brand together after the previous ownership mismanaged the company into bankruptcy," said Mangiamele."That's why I'm so committed to working side-by-side with our existing and new franchise partners to expand at a deliberate pace and provide a level of support that goes well beyond the industry norm."

For the 2013 Silver Plate Awards competition winners will be chosen by a Selection Jury that includes the 2012 Silver Plate winners, national trade press editors, other foodservice experts and the chairperson of the International Gold & Silver Plate Society.

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Topics: Operations Management

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