Since the arrival of Generation Y in the workforce, service industry employers from restaurants to retail have tried to devise the secret formula to attract, engage and retain this youngest …

In a world where it takes much more effort to warrant a compliment than a complaint, people who can deliver exceptional customer service are the heart of service-industry success. Finding these …

Managing an on-the-go workforce is difficult, but if you’re using manual methods, it can seem impossible. Electronic and online tools make shift scheduling simple and maximize your manpower …

Company culture and approach to management have a major impact on engagement. Learn how to optimize employee life cycle management and increase team member engagement throughout that cycle. In this …

As federal auditing and enforcement of employment eligibility compliance increases, it’s become more important (and difficult) to comply with the Immigration Reform and Control Act (IRCA) of 1986 …

Conducted in June 2011, the PMI “HR Technology in the Service Industry” comprehensive survey report delivers the most recent data, graphs and stats on workforce management. Discover how companies …

Concrete evidence for return on investment on HR software and talent management solutions in the restaurant, c-store, retail and hospitality industries exist! Automating your hiring, training and …

Your workforce is more plugged-in, outspoken and diverse than ever. Making a connection with your team—whether it’s 10 or 200 strong— is the key to engaged employees and happier customers …

Employers in the service industry have hiring needs that are far too complex for manual processes. Using an applicant tracking system (ATS) to streamline your hiring processes to eliminate …

Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce. This informational …

“What’s worse than training your workers and losing them? Not training them and keeping them.” Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are …

Does this sound familiar: You’re thrilled to learn that your hiring manager found the perfect candidate for that senior job you’ve had open. But somewhere between Des Moines and Omaha, your …

Would your employee training program make Dick and Jane say “Wow!”…50 years ago? It’s time for a new lesson in learning. Connect the training dots to see how your training and evaluation …

Hiring doesn’t have to be hard. But if you’re using tools and techniques that were new in Dick and Jane’s reign, (we’re looking at you, paper apps and file cabinets) it’s not easy. Connect …

The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed off as a …

Recent Immigration and Customs Enforcement (ICE) raids have raised serious employment concerns in the service industry. High turnover rates and large percentages of immigrant and hourly workers …

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …