TROY, Mich. — NEXTEP Systems, a developer of intuitive touch-screen ordering, digital menu boards and online ordering solutions for the foodservice industry, has announced a number of key client wins. In the last three months, NEXTEP has implemented self-service solutions for dozens of new locations, including Philadelphia International Airport, MotorCity Casino Hotel, JFK International Airport, SUPERVALU and Berry Chill.
NEXTEP develops self-service solutions for foodservice providers in a number of industries, including airports, deli operations, casinos, restaurants, stadiums and arenas.
Since the company was founded in 2004, NEXTEP has grown more than 100 percent annually and has implemented more than 1,000 self order kiosks throughout the United States and Canada.
"NEXTEP's outstanding company growth and expanding client roster demonstrate the value and return on investment we bring to the foodservice industry," said NEXTEP Systems president and co-founder Tommy Woycik. "Our advanced, failsafe touch-screen ordering solutions help foodservice providers improve productivity, eliminate potential customer walkaways, and increase revenue and up-sell opportunities. Staff can better focus on fulfillment and customer service, so that consumers enjoy shorter lines and less wait time."
In 2008, NEXTEP implemented the largest kiosk install at any airport in history at JFK International Airport's JetBlue Airways Terminal 5 (T5) gate area, known as re:vive, which now includes 250 touch-screen self-order kiosks to service its more than 20 million customers annually. NEXTEP also implemented digital menu boards and self-service kiosks throughout every eatery concept in the gourmet food hall, including four restaurants throughout T5. With the NEXTEP Systems re:vive program kiosks, travelers are able to order sandwiches, beverages or meals and have them delivered to the JetBlue Airways gate.
"NEXTEP's self-order kiosks are bringing efficiency, ease of use and comfort to the tip of the consumer's finger," said NEXTEP Systems creative director and co-founder Chuck Wheeler. "Foodservice providers can customize the experience for the specific environment they want to create for the consumer."
NEXTEP recently completed migration of all clients to Self Service Foundation 4.0 — its latest software upgrade release — which includes enterprise-class scalability and increased customization options to further enhance the self-serve experience.
"Self Service Foundation 4.0 represents NEXTEP's most significant update and will allow our clients to benefit from the latest tools and security standards in the industry," said Kevin Varga, NEXTEP Systems' director of development.
NEXTEP's solutions, on average:
- Increase average order size 10-20 percent
- Increase overall revenue 10-30 percent
- Deliver payback periods of less than six months
- Deliver an annual return on investment (ROI) of more than 100 percent
Additionally, NEXTEP works with multiple point-of-sale software and hardware providers. Its partner network includes such industry-leading brands as MICROS Systems, InfoGenesis, POSitouch, SpeedLine, KIOSK Information Systems, Meridian Kiosks LLC, SeePoint, LG, NEC and others.
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