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An article in the Springfield, Ill., The State Journal-Register, tells the story of a Panera Bread manager who went above and beyond the call of service.
 
While it's great writing about ways restaurant operators can improve their customer-service efforts, rarely do we hear stories from the front lines.
 
I'd love to hear your thoughts on this story about Panera Bread manager Sean Moser. What would your manager do? E-mail me at valeriek@networldalliance.com.

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