Commentary: What merchants want from mobile commerce

By Dodd Roberts of MCX and the former head of the Merchant Advisory G

After years of promise, it appears mobile commerce is finally on the verge of an explosion. Forrester Research estimates that mobile payments will hit $31 billion by 2016, up from $6 billion last year. As a result of this anticipated growth, merchants are becoming increasingly serious about mobile commerce and continue to scrutinize the various offerings from banks, issuers, carriers, technology giants and, of course, their fellow merchants.

The Merchant Customer Exchange (MCX), a newly-formed coalition of more than 20 leading merchants, is leveraging technology to create a mobile-commerce solution that will best serve the needs of customers and merchants alike. The promise of this solution has generated momentum for MCX and interest in the group from many other merchants.


Story continues below...

Keep Guessing? No, locate the table quickly Locating a table quickly is vital to delivering a great customer experience every time. With Table Tracker, everyone knows where an order stands from start to finish. Customers get orders faster and the order process is efficient. Take the guess work out of finding tables with Table Tracker.

In fact, earlier this month, Gap Inc., Dillard's Inc., Dunkin' Brands and Bed Bath & Beyond Inc. joined a group that already included top-10 retailers such as Walmart, Target, CVS, Lowe's and Best Buy.

So why are so many merchants lining up to commit to MCX?

First, merchants know that mobile commerce will only gain traction when customers are able to use a single platform at the various places they already shop every day. The current mobile-payment landscape is growing in a way that will leave customers guessing which mobile wallet works with which phone at which store. The market will take off once a customer can pump gas, buy groceries, dine out, pick up a prescription and go to the mall while paying the same way at all of those locations. MCX's collection of major national and regional merchants –which will be joined by smaller merchants as well—will make that a reality.

Second, MCX's model would keep transaction data where merchants believe it belongs: between the merchant and its customers. Mobile commerce brings with it the potential to enrich the relationship between customers and merchants more than ever before, using transaction data to craft relevant and personalized offers that are pushed directly to a customer's mobile device before, during and/or after a store or web visit. Most of the major emerging offerings, however, are attempting to circumvent this relationship, wresting away transaction data for offers. This data, if shared with a merchant's direct competitors, can help those competitors target the very same customers a merchant is trying to keep.

Lastly, the MCX merchants share a belief that mobile commerce should improve a payments system that is rife with inefficiencies that result in unnecessary costs for all stakeholders. Yet most of the current mobile-commerce options not only leave these costs in place but also have the potential to layer new costs on top of them, both for merchants and issuers.

MCX intends to help change the payments status quo with a secure, customer-focused mobile platform that has a common set of standards. MCX's solution may not be on the market yet, but once it is, it will quickly be accepted at a broad array of retailers processing more than $1 trillion in payments annually. No other solution can say that.

We believe merchants should remain in control, and through MCX, they will gain access to the only mobile-commerce platform designed to reduce unnecessary costs in the payments system, keep merchants' customer data securely with merchants and give their customers a better shopping experience.

Read more about technology.

Related Content

User Comments – Give us your opinion!
  • MYAPPTOGO INC
    16328174
    We agree mobile payment/wallets are fragmented however, what small businesses should be focusing on are mobile web/apps for their websites first before getting into offering a mobile payment. Sure, big box can go with mobile payments first but your everyday business owner needs to ensure their websites is mobile enabled for mobile device viewing. What the industry needs to do is promote more mobile web based sites vs. mobile payment.

    MSP, Inc.
    www.myapptogo.com
Products & Services

LG M2901SCBN 29" class (29.1" measured diagonally)

http://global.networldalliance.com/new/images/products/4318.png

4318/LG-M2901SCBN-29-class-29-1-measured-diagonally

Beer Selector Kiosk

http://global.networldalliance.com/new/images/products/5107.png

5107/Beer-Selector-Kiosk

HotSchedules Team

http://global.networldalliance.com/new/images/products/4917.png

4917/HotSchedules-Team

LG M4716CCBA - 47" class (46.9" measured diagonally)

http://global.networldalliance.com/new/images/products/4311.png

4311/LG-M4716CCBA-47-class-46-9-measured-diagonally

Order Management

http://global.networldalliance.com/new/images/products/5019.png

5019/Order-Management

Advanced Digital Signage Solutions

http://global.networldalliance.com/new/images/products/V_Family_150px.jpg

3955/Advanced-Digital-Signage-Solutions

LCD Digital Menu Boards

http://global.networldalliance.com/new/images/products/4139.png

4139/LCD-Digital-Menu-Boards

Interior Signage & Graphics

http://global.networldalliance.com/new/images/products/4145.png

4145/Interior-Signage-Graphics

Philips 2013 Product Range

http://global.networldalliance.com/new/images/products/6181.png

6181/Philips-2013-Product-Range

Beef: Global Destinations

http://global.networldalliance.com/new/images/products/6153.png

6153/Beef-Global-Destinations

Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.